Outside of the heat in my room not working, this was a first class stay. The gym is beautiful, and the food is amazing. All of the staff are attentive and very willing to help to get you in the right direction. I'd recommend the location for sure!
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Well location is key, this is for sure a positive. The staff are extremely friendly, they are responsive and helpful. The room on the 15th floor was extremely small, bathroom was strictly one person at a time, this is not the Fairmont Kei Lani in Maui.. Bed was ok we went with the foam pillows to try them out. Walking...
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Dear oakvilleadvisor - We appreciate you taking the time to share detailed feedback regarding your recent stay. Despite the fact that you enjoyed the location of the hotel, we were very sorry to hear your experience wasn't as enjoyable as expected. We sincerely apologize and we thank you for bringing this to our attention. Regarding the televisions, we're happy to...
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I typically evaluate hotels on a few categories as follows: location; decor/physical condition; service; and value. These are all evaluated based on my underlying expectations. This is a critical point - you could have a great rating at a motel if everything exceeded expectations. Perhaps I put the Fairmont brand in too high a class. I have stayed at other...
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Dear De22ick - We sincerely apologize for not meeting your expectations on your last stay. We have different ongoing projects to upgrade our guestrooms and we do hope on a future stay in Montreal you will give us another chance. That being said we thank you for recognizing the great service and the excellent location of the hotel. Kind regards.
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Love this hotel, stayed here a few times. Great location, great rooms. Checkin easy and pleasant, health club very nice, rooms very nice and comfy bed. Good restaurants and bar. Everyone very helpful. Walking distance to great shopping, cafes and pubs.
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Dear global5000pilot - Thank you very much for sharing such great feedback regarding your recent stay at Fairmont The Queen Elizabeth. Your comments have been shared with all of our staff members. We look forward to your next visit. Best Regards.
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The Queen E as it's known to the locals, is the Grande Dame of Montreal hotels. Overall, it's decor is a late 20th century hotel, and now showing it's age, but still very elegant. Some rooms (higher floors I think) are newer, but most are vintage 1970's - 1980's. The rooms are medium size, bed is very comfortable, bathroom a...
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Dear beentheredonethat58 - We thank you for taking the time to write this review. We welcome and appreciate all comments coming from our guests. We're sorry the overall impression and the appearance of the room didn't meet your expectations. We have several ongoing projects at the moment, which should address some of the points you discussed. Regarding the televisions, we're...
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Rather expensive for just a room but the location is very good. We stayed in February & it was -15 degrees when we arrives but the tunnels connecting the hotel to the shopping malls were very handy. We used th pool which was a little damp & dingy stuck in the basement so didn't return.
The staff were helpful in...
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Dear Paul936 - We appreciate your feedback. We're sorry to hear about your experience at the pool and your comments about the room. Having said that, the fitness centre and the pool will definitely be looked at very closely on our next renovation project. With regards to the room, should you return to Montreal, we encourage you to contact our...
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I recently stayed at the Fairmont Queen Elizabeth Hotel in their Executive Club rooms. They have a private checkin which is nice but the lounge is small and one morning if was completely full and I was unable to have breakfast. They provide breakfast each morning and afternoon snacks but you have to pay very high prices for wine and...
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Dear Kaboom29 - Thank you for your recent visit. We're sorry we didn't meet your expectations on this occasion and we most sincerely apologize for not providing you with the Fairmont Gold experience you expected. We do hope you will reconsider and give us another chance in the future. We do appreciate your suggestions. Kind regards.
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I'm a President Club member as well as my brother. We are frequent guests at this hotel since 2008. Previously we had little issue with our stay & nver bothered to comment because my wife was an ex-employee of Fairmont Banff Springs. But this time, at room 574 it was too much to the point that my in-laws were so...
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Dear cookiemonster0008 - Thank you for taking the time to share some feedback regarding your recent stays. We appreciate your comments and we thank you for your loyalty to Fairmont The Queen Elizabeth. We do apologize for the inconvenience caused by the specific room deficiencies your family experienced. We greatly appreciate you bringing this to our attention. Please rest assured...
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Over priced for what you get. Decor is stuck in the seventies. Rooms didn't smell the freshest but was clean and that is all I need. Was very convenient for my business needs.
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Dear Dville_Dawg - Thank you for your recent visit. We're sorry to hear we didn't entirely meet your expectations in terms of decor. Please know we have several ongoing projects, which should help give the modern feel you might have been looking for. Having said that, we're glad the room was very convenient for your business needs. Best regards.
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Stayed on business trip in May 2012. Fantastic location - at the heart of everything - next door to underground shopping and where everything is happening. Meeting and Guest rooms are great.
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Dear loospoos - Thank you for choosing Fairmont The Queen Elizabeth on your last business trip to Montreal. We're glad to read you were happy with the location of the hotel, our meeting rooms as well as our guest rooms. We look forward to welcoming you back to the hotel soon. Thanks and regards.
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