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Clarion Hotel, Quebec/Quebec City Reviews

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Clarion Hotel

3.0 of 5
3125 Hochelaga Boulevard | Sainte-Foy, Quebec City, Quebec G1V 4A8, Canada
Hotel amenities
Clarion Hotel
30 traveller photos
Ranked #69 of 97 hotels in Quebec City
3.0 of 5 stars 128 Reviews
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128 reviews from our community

    Trip type
Traveller rating
    30
    31
    27
    18
    22
Date Rating
Edmundston, New Brunswick, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Ok”
4 of 5 stars Reviewed 5 April 2013

our stay was ok. front desk service was very good, polite, friendly and welcoming. The room was ok but not extravagant for such a big business hotel but it was clean, we had a view on Quebec City which was nice. The internet service works pretty well.

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Sebastien B, Front Office Manager at Clarion Hotel, responded to this review
8 April 2013

Dear valued guest, We thank you for sending us your feedback following your recent stay in the region. Your commentairs are valuable because they allow us to improve the quality of our products and our services. Our team is committed to provide the most positive hote experience in the area. We would like to inform you that most of our... More

Winnipeg, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Not Fabulous!”
2 of 5 stars Reviewed 10 March 2013

Well, firstly I booked off a discount site, without knowing the name if the hotel, so my own fault I suppose. We went without water for a few hours, without any warning. We couldn't flush the toilet!! We called the front desk to say we had no water, they said they knew and it would be on when it could,... More

Was this review helpful? Yes 1
See 5 more reviews by charleydog78 for Quebec City
Sebastien B, Front Office Manager at Clarion Hotel, responded to this review
8 April 2013

Dear valued guest, Thank you for taking the time to share with us your appreciation regarding your recent stay at with us. We must admit that this is not a normal case at the Clarion Hotel Quebec, and we are deeply sorry for what happened during your stay. Rest assured that we have done everything in our power to have... More

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New York, New York, United States
1 review
1 helpful vote 1 helpful vote
“2 Star Motel quality”
2 of 5 stars Reviewed 19 February 2013

Not a good hotel. 1) Don't be fooled by the pictures shown, that is not what my room looked like at all, I wish i had taken pictures so I can show you guys. Room and hallway feels dirty and old. Everything is 2 star motel quality. 2) Host hotel for "Breakaway Tours", thats a party tour for high school/college... More

Was this review helpful? Yes 1
Eric N, Front Office Manager at Clarion Hotel, responded to this review
21 February 2013

Dear guest, We wish to thank you for taking the time to send us your impressions following your recent stay with us. We are sorry that your stay was not to your complete satisfaction. Your comments are important to us because they allow us to improve our services. We would like to inform you that our hotel has 231 rooms... More

Laval, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Impressed”
4 of 5 stars Reviewed 6 February 2013

We stayed for two nights February 1st -3rd, and were very impressed. We had a room on the 11th floor, with a king sized bed and a beautiful view of the bridge. The best part of our room was the heated floor in the bathroom, much appreciated as it was a very chilly week-end. Internet connection was fine, the size... More

Was this review helpful? Yes 1
Eric N, Front Office Manager at Clarion Hotel, responded to this review
17 February 2013

Dear Guest, I wish to thank you for taking the time to share with us your comment following your most recent stay at the Clarion Hotel Quebec. I am delighted to read that you extremely appreciate your stay with us. Your feedback is of the utmost importance as it provides insight in order for us to improve the quality of... More

Port-Daniel, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Okay - but remake the bed.”
2 of 5 stars Reviewed 6 January 2013

I stayed here for one night (booked through priceline) as a mid-route stop. I am familiar with the area which is a good thing, as this hotel would be hard to find if you are not. The room was clean but the mattress cover (which was a sheet) did not cover the whole mattress, there was about a a foot... More

Was this review helpful? Yes
See 2 more reviews by PepsiCola5 for Quebec City
Eric N, Front Office Manager at Clarion Hotel, responded to this review
10 January 2013

Dear guest, Thank you for sharing your comments regarding your recent stay at Clarion Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our management team to ensure to correct the bedding issue for future guests. Regarding your comments on the customer service,... More

Charlottetown, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Rip Off!!! Disgusting! Don't stay here!”
1 of 5 stars Reviewed 3 January 2013

We have a dog, so they put us on the first floor in what I guess is the pet wing. What a terrible room. The only good thing in the room was the 32" flat screen television. Half of the lights did not work in the room and the heating/air conditioning system made a loud ringing noise. As it was... More

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Eric N, Front Office Manager at Clarion Hotel, responded to this review
10 January 2013

Dear guest, I would also like to appologise for any inconveniences it may have cause you. In order to avoid such a situation we provided to our housekeeper a trainning that consist of 36 critical points on how to do the perfect room. We also have supervisors that verify the quality of the room and needless to say we are... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Middle of nowhere.”
2 of 5 stars Reviewed 20 November 2012 via mobile

Boon docks location. No stores or a choice of restaurants within walking distance. My room looks renovated but had a soiled bedspread. Free low speed Internet with intermittent connection. Ice machine out of order, sad gift shop and advertisement for a restaurant in the hotel that does not exists.

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Eric N, Front Office Manager at Clarion Hotel, responded to this review
10 January 2013

Dear guest, We would like to thank you for sharing your feedback from your last stay with us. Needless to say I was disspointed to acknowledge that we have not met your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our... More

St. Albert, Canada
1 review
1 helpful vote 1 helpful vote
“Sentimental Journey”
5 of 5 stars Reviewed 24 October 2012

My wife & I will celebrate our 50th anniversary on april 20/2013. We had our wedding reception at the Holiday Inn -now, the Clarion Hotel. Ours was the very FIRST wedding reception in the newly opened hotel. When we checked into the the Clarion on October 10 of this year, my wife related this story to the very friendly clerk... More

Was this review helpful? Yes 1
Eric N, General Manager at Clarion Hotel, responded to this review
7 November 2012

Dear Guest I would like to thank you for taking your time to write such a great story concerning your most recent stay at our hotel. I was delight to acknowledge that our staff went the extra mile to make your stay a wonderful experience such as you describe. I hope we will have the opportunity to serve you again... More

Ankara, Turkey
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
“Standart hotel, do not expect more...”
3 of 5 stars Reviewed 22 October 2012

I stayed at this hotel on July, 2012 and I booked two rooms. First of all receptionist gave us two kind room. Little bit good room and a worst room in the hotel. (Toilet doesn't have a faucet, you have to wash your hand in the room because faucet in the room, ridiculous) Finally she changed my room with standart... More

Was this review helpful? Yes 1
Eric N, General Manager at Clarion Hotel, responded to this review
7 November 2012

Dear guest I would like to thank you for taking the time to write a review concerning you stay at our hotel. Needless to say I was disspointed to acknowledge some of your disspointments three months after your stay as I am convience that we could fix any problems you have mentionned. We do have 231 rooms and 80% of... More

Ottawa
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
“Badly need renovations”
1 of 5 stars Reviewed 21 October 2012

I had not been badly surprised by a hotel in a few year but this time I got the full treatment. Everything in the hotel is in need of renovation, it is badly outdated. My room was one the first floor are the wallpaper was coming off the wall in many place, the window has started to rot, the AC... More

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Eric N, General Manager at Clarion Hotel, responded to this review
2 November 2012

Dear Guest I would like to thank you for taking the time to write a review concerning your most recent stay at our hotel. Needless to say I was disspointed to acknowledge that we have not met your expectations. I would like to let you know that we have 231 rooms available in the hotel and 80% of them have... More

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Additional Information about Clarion Hotel

Also Known As:
Clarion Hotel Sainte Foy
Clarion Sainte Foy
Sainte Foy Clarion
Clarion Hotel Quebec/Quebec City
Address: 3125 Hochelaga Boulevard | Sainte-Foy, Quebec City, Quebec G1V 4A8, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotels in Quebec City
Price range (per night): S$135 - 212
Hotel Class:3 star (3*)
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Clarion Hotel
3125 Hochelaga Boulevard Sainte-Foy
Quebec City, Quebec G1V 4A8
Canada
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