Hotel Universel Quebec (Quebec City): See 124 Reviews and 41 Photos

Also Known As:: Hotel Universel Quebec Quebec City

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada

Region: Canada > Quebec > Quebec City > Cite Universitaire

Amenities:

Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #66 of 97 hotels in Quebec City

Price range (per night): S$126 - 273

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: The Hotel Universel is located in front of the Laval University, just a few minutes from Old Quebec. For a warm and very relaxing getaway in Quebec, Hotel Universel offers you the best with its exotic Atrium and all-new Scandinavian Spa. Our 160 stylish rooms and suites will please both business people and tourists alike, in their quest for commodity, comfort and leisure. ... more less

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trigeekgirl236

Lincoln, Nebraska

Senior Contributor

36 reviews

32 hotel reviews

Reviews in 30 cities

16 helpful votes

“Having an identity crisis”

Reviewed 20 April 2013

This hotel is having an identity crisis. Parts of it were very well-maintained and modern, but other parts were less so. The lobby and atrium are as well-maintained as the website shows, but the overall hotel was not. My bathroom had clearly been recently renovated and I had a flat-screen TV, but the paint on the back of the room... More

Was this review helpful? Yes

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Dear guest, First, thank you for writing this review about your stay. We appreciate your comments. We have been making renovations in the past years in the hotel, and will continue to do so. We take note of your comments about your room and about our front desk personnel. Again, thank you, and please contact us if there is anything... More

Farida D

Brampton, Canada

40 reviews

13 hotel reviews

Reviews in 21 cities

15 helpful votes

“Wish I knew beforehand”

Reviewed 11 April 2013

Quite a shabby unkept place. First time I've ever posted pictures because it is disrespectful to keep a place like that for tourists. Owner has no respect, or no money. Very close to a university, the whole neighbourhood felt run down. Had to drive far out to find great food. A woman just before I checked asked for a refund,... More

See 2 more reviews by Farida D for Quebec City

Dear guest, Thank you for taking time to review our hotel. We are sorry our hotel did not live up to your expectation. We wish you had let us know about your problems during your stay so we could have worked something out. However, we take note of your comments about your room. We do want to offer our guests... More

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Chris W

Ottawa

Contributor

14 reviews

4 hotel reviews

Reviews in 5 cities

3 helpful votes

“There are better options in Quebec City”

Reviewed 9 April 2013

First impression was not great. Neon sign had the"H" burned out, paint on the sign on the wall was peeling off. Seemed like a hotel in need of some upkeep. We were given a room that didn't match our reservation. We had reserved a king room with pull out couch. Received a room with two queen beds. Getting to the... More

See 2 more reviews by Chris W for Quebec City

Dear guest, Thank you for reviewing our hotel. We are sorry to hear that there was a mistake with your room at first, however we are glad you contacted us, let us know and found your new room more to your liking. Le Greco restaurant is indeed closed, and now we serve only breakfast to our guests. Parts of our... More

Skisoccertrampdad

Toronto, Ontario

Senior Reviewer

6 reviews

Reviews in 4 cities

26 helpful votes

“Better than it looks from the outside.”

Reviewed 8 April 2013

At first glance, the Universel looks like an out-dated hotel/motel from the 50's. However, it has been up-graded inside, and while the paint is a little chipped and the doors scuffed, the rooms are comfortable. Beds are new and bathrooms up-dated recently. The pool area was better than I expected, with a hot tub and a couple of saunas in... More

Dear guest, Thank you for taking time to review your stay. We are happy to find out that you appreciated your room ; we try and keep our rooms as updated and as modern as possible, as you noticed. We are also glad you could enjoy our atrium, with its indoor pool and spa, and that you found our location... More

EliiMaud

Iles de la Madeleine, Canada

21 reviews

Reviews in 11 cities

27 helpful votes

“This is my 4th stay and will be the last one.”

Reviewed 2 April 2013

I came to the Hôtel Universel 3 times before and was satisfied with the service received, although I though the last time it was a bit of a run down. This time, I got a room where the keys weren't working. I had to go down to the reception twice with all my luggage to change the key. The woman... More

See 6 more reviews by EliiMaud for Quebec City

EliiMaud has 1 more review of Hotel Universel Quebec

“Good hôtel in the student area, pleasant stay, awesome pool area and atrium - AVOID GRECO RESTAURANT”

Reviewed 29 August 2012

Hello, Thank you for writing this review, we appreciate it. We are glad you were satisfied with your room. We are sorry you could not enjoy our spa and pool as much as you would have liked to. Our atrium is indeed open to all our guests, including children, which makes its atmosphere different depending on who is currently using... More

MomyontheGo

Quebec City, Canada

6 hotel reviews

Reviews in 6 cities

1 helpful vote

“Amazing Week-end...”

Reviewed 23 January 2013

Stayed at this hotel twice in the past 6 months and will return soon. It's a great location, rooms are very confortable and we love the pool/spa area, kids loved playing in the cold water spa. we also enjoyed the restaurant that can be accessed from the hotel , makes it very interesting when it's a blizzard outside.

Bonjour, Thank you very much for taking time to write this comment. We are very happy to know that your stay at Hôtel Universel met your expectations and that your family was able to enjoy our pool and spa. It is true that in the winter - especially these days in Québec City! - our restaurant, pool and spa are... More

SugarSammy

Toronto, Canada

Top Contributor

207 reviews

44 hotel reviews

Reviews in 71 cities

75 helpful votes

“I adore this place”

Reviewed 12 November 2012

It is kitschy and poorly located (except if you are visiting Laval). Love the coloured light 70s piece in the front lobby. Rooms are more of a Motel type feel. Kids toys were lost in the shag carpet in our room. The price is low. For a single night in Quebec City where you will not be spending much time... More

Was this review helpful? Yes 1

Thank you very much for reviewing our hotel. We are indeed located right near Université Laval, where many sports competitions take place, which makes us the perfect hotel for sports lovers. As far as access to downtown Québec City, it is a ten-minute drive or a twenty-minute bus ride : very easy. And you know what they say : kitsch... More

AwkwardPat

Montreal, Canada

17 reviews

7 hotel reviews

“Outdated hotel with some issues”

Reviewed 4 November 2012

*To be fair to the hotel, I went there in summer 2009, so I do not know how much of these issues still apply* I stayed at Hotel Universel for business. When I arrived, I noticed right away that it looked a lot more like a Motel converted to a Hotel, at least from the outside and judging by the... More

See 5 more reviews by AwkwardPat for Quebec City

Thank you for taking some time to review our hotel. It is a little bit hard for us try to find out what the problem was with your AC and your room, since you stayed here more than three years ago. However, we appreciate your writing this review. Thank you again. More

BOTTESFORDJEFF

BOTTESFORD

39 reviews

20 hotel reviews

14 helpful votes

“A bit far out of Quebec old town”

Reviewed 2 October 2012

As other reviewers have stated it is a bit far out, but the no7 bus is regular & 3 dollars one way is not OTT. The bus takes you to the terminus and it is a short walk into the city. TIP on your way into the city you walk past some excellent restaurants, these are the ones to eat... More

See 4 more reviews by BOTTESFORDJEFF for Quebec City

Hello, Thank you for taking time to review our hotel. Access to Old-Québec district is, as you wrote it, an easy 20-minute ride on bus 7, which you can catch right across the street. We are glad you enjoyed your meal at Le Greco, which is indeed a Bring your own wine restaurant. The closest liquor store (SAQ) is a... More

“Good hôtel in the student area, pleasant stay, awesome pool area and atrium - AVOID GRECO RESTAURANT”

Reviewed 29 August 2012

It is my third stay at the Hôtel Universel Québec. It is located close to the university and the students surroundings, and close to a few bars. Hôtel has a free parking. Everytime I rented a king size standard bedroom and I was never disapointed. They are well decorated, beds are comfotable, and they have everything you need : hair... More

“This is my 4th stay and will be the last one.”

Reviewed 2 April 2013

Good day, We thank you for your comment about our hotel. Comments help us improve our services and facilities. We are happy to know you enjoyed all your stays with us. Of course, comforters should never have any stain: a follow up will be done about it. About the pool area, in fact, the cold tub doesn't have any spray,... More

1-10 of 124 reviews

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Hotel Universel Quebec, Quebec City Reviews

Hotel Universel Quebec

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