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Hotel Universel Quebec

3.0 of 5
2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Hotel amenities
Hotel Universel Quebec
Ranked #55 of 92 hotels in Quebec City
3.5 of 5 stars 120 Reviews
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120 reviews from our community

    Trip type
Traveller rating
    33
    46
    20
    11
    10
Date Rating
Montreal
Senior Contributor
31 reviews 31 reviews
Reviews in 26 cities Reviews in 26 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 26 May 2012 NEW

The hotel smells old furniture and carpets, though they renovated the hotel, they obviously used very low quality materials and unprofessional contractors. Bathrooms are uncomfortably small. The pool aria is surrounded with plastic trees and grass. The rooms are ok, beds are comfortable. More

Was this review helpful? Yes
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
28 May 2012

Good day, We thank you for your comment about our hotel: they are important to help us improve our services. It is true that the hotel has been renovated three years ago, but a lot a work is done each week to keep the hotel in a great shape. We are also happy to know that your room was comfortable,... More

kalamazoo
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW

If you're participating or attending a sporting event at Laval University be advised that this hotel is right across the street. Our room was good, not spotless but clean. Others in our group had complaints - one person said his room had NO windows, another said he had only a tiny clothes rack - but ours, on the 3rd floor,... More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
25 May 2012

Hello, We thank you for your comments about your recent in our hotel. We really appreciate all the comments, because they help us improve our services. We are very happy to know you enjoyed the services of the hotel: staff, pool area, etc. We are always happy to know that our staff is doing a good job in helping our... More

London, UK
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 27 February 2012
4
people found this review helpful

Oh dear... where to start? First impressions of this hotel were not favourable and sadly our stay confirmed this. I would not recommend this hotel to anyone. On arrival, coming into the reception area, the floors were very dirty and there were lots of cups and glasses left everywhere. Adjoining this area is their famed Nordic Spa (more later) but... More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
16 March 2012

Dear client, Your comments about your stay with us last February are most valuable to us. They help our team on improving our services and most important guest’s experiences, which we value greatly. In response to your comments, we wish to add a few details to your group experience. Regarding safety hazards and your comment of ‘’lack of power points’’,... More

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3 of 5 stars Reviewed 9 February 2012

Seems that when you rent a room after Quebec 's Carnival it is possible that your room may be dirty... well this shouldn't be a trend. Someone forgot to clean my room the bed was done but too bad for me i found out the next morning by opening the window shades. Blood stain on bed sheet, kleenex behind sofa,... More

Was this review helpful? Yes
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
13 February 2012

Goo day, I want to thank you on behalf of the Hotel Universel Quebec staff for taking the time to give some feedback on your stay. Your comments are very valuable to us and will allow us to improve every aspect of our hotel. We also want to apologize for not delivering our promise of exceeding all your guest expectations... More

Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 January 2012

Buisness trip ..this hotel has very comfortable rooms with an awesome pool atrium..great if you have kids. Restaurant is very good and well priced.Service was exceptional overall great stay More

Was this review helpful? Yes
See 3 more reviews by Paolo1005 for Quebec City
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
10 January 2012

Good day, We thank you for the comment you posted about our hotel. We really appreciate is and we take good note of all the comments in order to keep improving our services. We are happy to know that the services and the facilties met your expectations. Plus, we are happy to know that you enjoyed the spa area and... More

Essex
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

We stayed for two nights in September 2011 while on a coach tour of eastern Canada & The USA. The rooms were very comfortable, clean. The restuarant was offering all meal sat half price, it seem that this is a regular thing on a Monday night, and it was packed, the food was nice, and the service was good. In... More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
5 January 2012

Good day, We thank you for your comment about our hotel. We take good note of all the comments in order to always improve our services. We are happy to know that you enjoyed you stay in last September and that the services met your expectations. The pool area is a must in the hotel and it is the perfect... More

Halifax, Canada
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

We stayed here a few nights in May, 2011. Its a bit of a drive from Quebec City, and there were few choices available for breakfast in the area; however, dinner choices were close and plentiful. Parking was easy and secure. The staff were indifferent, but we somewhat expected that. More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
28 December 2011

Good day, We thank you for your comment about our hotel. Comments are very important to us in order to always improve our services. We are happy that your enjoyed your stay and that the services met your expectations. It is true that there are not a lot of restaurants for breakfast near the hotel, but there are a few... More

Ibri, Oman
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 27 November 2011
1
person found this review helpful

we found this place by chance and we were a little worried when we came inside-- it looked like it was out of our price range. however, the rates were great, the rooms huge (and include a small kitchen), and there's TV in English. we came here in November, so the humidity from the pool was welcome! we also had... More

Was this review helpful? Yes
See 3 more reviews by kjuliana for Quebec City
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
29 November 2011

Good day, We thank you for your comments about our hotel. We appreciate that you took your free time to give your comments about your stay. We are happy to know tat you were positively surprised by the rooms and that you enjoyed your stay and the services of the hotel. In hoping to welcome you again in our hotel.... More

Hobart, Australia
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 November 2011
1
person found this review helpful

The kids really liked the pool area and the swinging double bed. The rooms were OK, but the air conditioner rattled a bit. It is close to a small shopping centre. However, it is a fair distance from Quebec City Centre. More

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See 3 more reviews by MichaelC1965 for Quebec City
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
7 November 2011

Good day, We thank you for taking some time to share your comments about your stay in our hotel in June. We are happy to know you enjoyed the pool and spa area, just as your kids did. It is true that we are not directly downtown, but the City bus service is really good and it doesn't take long... More

Banff, Alberta
Top Contributor
50 reviews 50 reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 November 2011
2
people found this review helpful

We spend three nights at this hotel over the September labour day weekend. The hotel was busy but our room on the 4th floor of the newer part was very quiet. The room had good amenities and was very modern. The one down side is that there is no fan to draw humidity away. The hotel has pools and a... More

Was this review helpful? Yes
HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
4 November 2011

Good day, We thank you for the time you took to share your comments about your recent stay in out hotel. We are happy to know that you enjoyed your stay and that your room met your expectations in terms of comfort, clealiness and quietness. We also take all comments about the fan, the atrium and the humidity. It is... More

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Additional Information about Hotel Universel Quebec

2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Price range (per night):* S$147 - 306

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