We stayed at The Santosa in April 2012 for 2 nights in 3 deluxe rooms. Check in with no hassle, all the rooms was clean and spacious. The staff was friendly and supportive. Linggar in the Sunken/Pool bar were very helpful and offers great drinks. The pool is big and had kids float, that makes my daughter and her cousins... More

We came here with a group of 7 people in March 2011 (i am a little late in writing the review) However it was fantastic on every level! Arthur in the pool bar was so helpfull and always had time for us, we all chipped in and gave him a $50AU tip! We loved him that much. The hotel itself... More

We stayed at the Santosa in a villa and we were very happy considering how cheap the accommodation was. Having travelled alot through SE Asia we never go in with high expectations but the villa (1007) was lovely. It was very clean and spacious and the showers are awesome . We returned to Santosa a week later and stayed in... More

We were in the deluxe room on a good deal, however was disappointed with very old rooms, no minibar and mouldy bathrooms. The rooms were also very noisy. It was very quiet when we stayed - however we were told we couldn't extend checkout as they were fully booked. Clearly this was not the case and in the end they... More

OVERALL: More like 3.5 stars, this hotel was let down by the mould that covered our kids' room ceiling. Santosa doesn't have a compulsory Xmas and NYE dinner fee of $100 per person - this hotel worked out at almost 50% cheaper than the Sheraton when you considered the compulsory NYE dinner. (The Sheraton rooms would have been a lot... More

We would like you to know that our accommodation (in a superior room) was not good. The first room that they gave us was extremely dirty and very damp. The air conditioner didn't work and the bathroom was covered in mold and mildew. The floor was ripped up as well. I went to the front desk and told them that... More

We viewed the standard and deluxe rooms ($50v$90) and they were virtually the same. Pool, breakfast and standard room was ok. Nice location but poor service and facilities (no in room internet or DVDs). More

the hotel is supposedly a 5 star resort located in Senggigi with direct beach access. i gave "poor service" rating because one of the reception staff gave me an attitude when i kindly asked for an extra bed (he was gone after i ask to meet the GM). The lobby, garden, pool and everything in the outside was excellent and... More

Driving in off the main street of Senggigi into the beautiful tree lined driveway was a lovely introduction to our stay, we arrived early for a 2.00pm check in and the staff we most helpful to arrange our room be ready much earlier. We had a standard room on ground level and we found it most acceptable for the price.... More