I went to a wedding at the castle.
The room was dirty, there was blood marks on the sheets, the water in the shower was Luke warm.
Poor nights sleep - as they used a wood head board on a Divan. The room hadn't been cleaned - there were old light bulbs lying around, and empty bottles of liquor in...
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Having responded to the customer direct - i merely reiterate some of my comments. On occasions we do get things wrong - we offer to resolve by having the customer come back to experience the Castle and receive the original percieved value.
The same event has received good comments and feedback from other guests (including the bride).
The bottle of...
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