Poor girl on reception is also the barmaid and the waitress....not her fault as she tries very hard but service suffers greatly. The managers need get more staff or people will not return. This is a typical example of of cost cutting at the expense of the guests. Rooms are not bad and clean but dont expect too much in... More

Booked this hotel the day before staying for £49. Looks nice from the outside. Reception is drab and dirty. Young man on reception didn't seem to know what he was doing. Our room wasn't ready so we were put in the honeymoon suite which was very nice. Bathroom and bed clean, carpets in desperate need of hoover. No towels or... More

not as good as last time we stayed,no evening meals but was not told this when booking,nobody behind the bar so every time we wanted a drink I to go looking for someone to serve me.I don't think we will stay there again

I had an overnight stay at the Gateway to York hotel Thursday 28th August 2008. Expecting something descent from a 3* AA Approved hotel. After checking in I was informed the restaurant was not open for dinner and promptly handed a pizza delivery brochure! Walking into my room I noticed the bed was not made up and there was a... More

Well, Leaving it to the last day before booking and reading others reviews, I wondered if I had made the right choice. Well, yes - I did really. Yes it could do with a little tlc and a clean over but then you won't get the rates you've got. Yes, the bathroom was very dated and you did feel like... More

i booked this last minute and was sorry i did not read the reviews first. upon arriveing it looked a nice hotel . the staff were ok and i will say breakfast was really nice could not fault it . but then we went to the second floor where our room was. the tills on wall going up gave us... More

We booked the night before our options were limited, having read the reviews, we were expecting the worse - but were pleasantly surprised. We arrived and were met with a very polite and friendly receptionist, the entrance was clean and welcoming. We booked a twin room and instead recieved a room with both a double and single bed, the room... More

We booked at the last minute to go to York Races - we wished we hadn't bothered. I contacted the hotel before we arrived to question the entry on trip advisor about the mould/damp in the rooms and was told that no rooms had this problem. So armed with the thoughts that it had been rectified we arrived at 11pm... More

Stayed from Friday 6th July 2008 to Sunday 8th July, 1. bistro/ meal's non existant (dont think ever have been!) 2. seems waitress is blind -unable to see breakfast dishes on tables all around -but still seem's able to take our breakfast order, however breakfast very good! not enough staff! 3. no one staffing the bar and limited drinks (could... More