Stayed at the Heritage Inn in Cranbrook Last weekend, what a horrible experience.
We were traveling with my sons hockey team for a tournament there in Cranbrook. From the outside this place that should have been a sign. It is very run down, and has a very poor outward appearance.
For starters when we checked in, they put a $300...
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Dear Guest,
I was very distressed to read your review of your recent stay with us. Please accept my apology and assurance that all your comments are being addressed. I have policies and procedures in place to provide our guests with a clean and comfortable stay and will be reviewing these with each and every department.
The preauthorization on your...
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Our family of 5 stayed there in July, and although the room itself was nothing remarkable, a bit dingy, but adequate it served well as a place to rest on a long road trip. The staff was amiable, and the breakfast was awsome. I was expecting maybe a small 'continental' and it turned out to be one of the best...
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Dear Guest,
Your comments regarding your stay this past summer are much appreciated. I realize that some of our guest rooms are in need of an update and have scheduled room renovations for later this year.
The Skylight Restaurant serves an excellent breakfast and we are very proud to be able to offer this to our overnight guests. I am...
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Loved our stay! Friendly staff! Amazing Sunday Brunch!
Dear Guest,
I appreciate your business and value your comments. I am so pleased that you enjoyed your stay and your breakfast in the Skylight Restaurant. Our Sunday Brunch is a big favourite for both our guests and the local community. I have passed your compliments along to our staff and our management team. Guest satisfaction is our ultimate goal...
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For an older hotel on the strip , this place is fine. Like a lot of places these days it seemed a bit steep. Rooms are adequate but somewhat dated (no flatscreens here!!). Best feature was hot breakfast including coffee and juice.
Dear Canuck 411,
Thank you for your comments and your recent business.
We do strive to offer our guests a pleasant and comfortable stay at a reasonable price, and we acknowledge your comment that the rate seemed “a bit steep”. We have passed this along to our Sales and Marketing division for a review of rates to ensure we are...
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This hotel was a pleasant surprise since the reviews were so bad - I booked before I read reviews. Room was newly renovated and very clean with a small couch and coffee table. Staff were very helpful and friendly. We ate in the restaurant for the whole time as breakfast was included and senior's ate for $11.00 for all inclusive...
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Dear Guest,
Thank you for your comments about your most recent stay at the Cranbrook Heritage Inn. We have shared you positive review with the hotel staff and the entire team found your comments to be very gratifying.
We truly look forward to having you back as our customer in the near future.
Thank you for taking the time to...
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This is an OK hotel. We were put off by the fact that it had no lift and we had to haul our cases up a flight of stairs. The rooms were clean and OK. The room we had was at the back of the hotel and there was a lot of noise. Strangely enough our friends had a room...
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Thank you for your comments in regards to your recent stay at the Heritage Inn.
We are very glad to hear that you enjoyed your complimentary breakfast and the service our restaurant staff provided. We are, however, sorry that we didn’t have rooms left on our main floor to offer you. If you do choose to come back to Cranbrook...
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After camping for 3 days we decided to tret our selfs to a hotel for the night so we could clean up and go out for a nice meal. We saw the sign showing free hot breakfast and headed over. I got the corpate rate. $109.00 for 2 for one night. The room was old dirty and unkept. The air...
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To Shadow Cal,
I am sorry for the inconveniences that your room state may have caused on your most recent stay with us. We are currently preparing for guestroom renovations and our policies regarding room repair reporting have been reviewed with our staff. We appreciate you bringing these issues to our attention.
We strive to offer our guests a positive...
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The hotel room and bathroom were clean, bed was comfortable, and we had no problems with any staff. There was no elevator and the carpets were all looking worn, but otherwise, everything was fine. There was a buffett breakfast included, which was served in the restaurant within the same building. Hot eggs, ham, pancakes and hash browns, as well as...
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How many times is reasonable to approach a front desk?
The first room we got the toilet was leaking. The clerk was most agreeable in moving us but then the AC puttered some during the early evening and gave out almost entirely plus you can not open the window as we faced the road.
Both problems were not all of...
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To Goven,
I am sorry to hear of your experience on your recent visit to our hotel.
Customer service and customer satisfaction are our priorities and we are sorry that your experience was not a positive one.
I have dealt with the deficiencies you noted and have reviewed procedures for the reporting of these items with both the housekeeping division...
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You know, I feel really stupid for giving this hotel high marks before. We have stayed here a number of times for business purposes about once a month (sometimes two). However I get less impressed everytime we return. And this past weekend will be our last visit.
The staff doesn't care whether you have stayed there prior - no "welcome...
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To Zorka3500,
I would like to personally apologize for your unsatisfactory stay at the Heritage Inn Cranbrook. Thank you for bringing these issues to my attention so they can be dealt with directly. I will ensure to discuss your treatment during your stay with both the restaurant and front desk staff. At the Heritage Inn, we are committed to ensuring...
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