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Chateau Cartier Resort, Gatineau Reviews

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All 19 Gatineau hotels

Chateau Cartier Resort

3.5 of 5
1170 Aylmer Road, Gatineau, Quebec J8Z 2Z5, Canada
Hotel amenities
Chateau Cartier Resort
37 traveller photos
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Ranked #9 of 19 hotels in Gatineau
3.0 of 5 stars 137 Reviews
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137 reviews from our community

Traveller rating
    26
    36
    30
    21
    24
See reviews for
Families
38
 
Couples
33
 
Solo
5
 
Business
29
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“Now I call it quits”
2 of 5 stars Reviewed 18 June 2013 NEW via mobile

This past week i travelled as I do monthly and stayed where I always do. A quaint inn on the Gatineau side. Something has happened to this beautiful location that I am sure many have noticed. It's lost all its appeal and its brilliance. For a castle, the service has been reduced to practically nothing. It used to scream "... More

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1 review
“Complete disappoinment”
1 of 5 stars Reviewed 8 June 2013 via mobile

My family and I along with friends decided to travel to Ottawa for the weekend and our biggest mistake was not staying in Ottawa. Instead we decided to stay at this dingy excuse for a hotel where breakfast is an arm and a leg for a family, the service is anything but cordial and the rooms are far from clean... More

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ChateauCartier01, Manager at Chateau Cartier Resort, responded to this review
11 June 2013

Hello and thank you for taking the time to share your comments on your recent stay with us. We sincerely regret that your room and our service did not meet your expectations. Your comments have been forwarded to our managers for immediate action. We did experience air-conditionning breakdowns that weekend but the situation is now back to normal. We hope... More

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“Stay away at all cost”
2 of 5 stars Reviewed 8 June 2013 via mobile

This looked like a nice hotel on their website but in all sincerity it's not. Imagine your far from pleasant check-in into a room that is dirty and musty.... Cap it off with no air condition! We moved to another hotel. Do the same but don't even make the visit. Stay away.

Was this review helpful? Yes
ChateauCartier01, Manager at Chateau Cartier Resort, responded to this review
11 June 2013

Hello and thank you for taking the time to share your comments on your recent stay with us. We sincerely regret that the room you booked did not meet your expectations. Your comments have been forwarded to our managers for immediate action. We did experience air-conditionning breakdowns that weekend but the situation is now back to normal. We hope to... More

Longueuil, Canada
1 review
“Excellent romantic stay”
5 of 5 stars Reviewed 23 May 2013

First trip with my companion. Used to stay every summer and play golf very nearby. Both felt comfortable, nice view(on golf course), nice sleep and a lot of space. My Lady and I will repeat the experience for sure and recommand the Chateau to all my friends.

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Toronto, Canada
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
“Excellent for Ottawa visit/stay”
5 of 5 stars Reviewed 4 May 2013

The hotel is very close to downtown - I would say it is one of the best choices in terms of value for Ottawa for those who drove/rented a car. Definitely better than 2-3 star hotels on Ottawa side priced at 150$ and more. Just across the bridge, takes 5 minutes to get to downtown. The hotel itself is a... More

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ChateauCartier01, Manager at Chateau Cartier Resort, responded to this review
7 May 2013

Dear guest, Thank you for taking the time to share your comments on your recent stay with us. We are delighted that our property and our staff met your expectations. Thank you for your visit and we look forward to welcoming you again soon. Best regards, More

Montreal, Quebec, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Very confortable room”
4 of 5 stars Reviewed 12 April 2013

10 minutes away from the Casino, very close to Ottawa.I didnt go to the Spa. Breakfast was so so...and dinner was good. There is no room service. The staff was very helpful and always with a smile. I definitely recommend the Chateau Cartier!:)

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See 2 more reviews by Lorraine B for Gatineau
ChateauCartier01, Manager at Chateau Cartier Resort, responded to this review
16 April 2013

Hello and thank you for taking the time to write a review about our property, and especially the comfort of our rooms, the dinner and the attitude of our staff. Your comments will certainly be forwarded to our managers and employees. We look forward to welcoming you again to the Chateau Cartier. More

London, Canada
1 review
4 helpful votes 4 helpful votes
“Poor Management”
1 of 5 stars Reviewed 11 April 2013

Management at this hotel did not take control and manage the situation that involved children stuck in a elevator for 1 hour. My daughter was part of this group that was travelling back up from a swim with several of her team mates, coach and 4 parents. Based on estimate of body weight they were not in excess of the... More

Was this review helpful? Yes 4
ChateauCartier01, Manager at Chateau Cartier Resort, responded to this review
15 April 2013

The safety and the well-being of our valued guests and employees are a priority to the Chateau Cartier hotel. We strive to meet every guest's satisfaction and for this reason, policies have been put into place to respond to this type of emergency. Although there is signage on the maximum capacity and weight in the elevators, we do not always... More

London, Canada
1 review
5 helpful votes 5 helpful votes
“Worst travel experience ever!”
1 of 5 stars Reviewed 10 April 2013

Don't stay here if you want to feel appreciated, welcomed or grateful for your stay. I was appalled at how I was treated as a guest by management. Such a shame as the property is beautiful, however in every trip customer service can make or break a vacation spot. Multiple issues occured during our stay with the elevators. Many issues... More

Was this review helpful? Yes 5
ChateauCartier01, Manager at Chateau Cartier Resort, responded to this review
11 April 2013

The safety and the well-being of our valued guests and employees are a priority to the Chateau Cartier hotel. We strive to meet every guest's satisfaction and for this reason, policies have been put into place to respond to this type of emergency. Although there is signage on the maximum capacity and weight in the elevators, we do not always... More

London, Ontario
1 review
4 helpful votes 4 helpful votes
“Elevator stay not what I paid for....”
1 of 5 stars Reviewed 10 April 2013

I find it fascinating that even after the negative reviews of the elevator incident with small children being trapped and 'policy being followed'. The manager in his responses is still trying to place blame on the customer. What happended to the customer always being right philosophy? We understand that elevators get stuck, that is not the issue. The issue is... More

Was this review helpful? Yes 4
ChateauCartier01, Manager at Chateau Cartier Resort, responded to this review
11 April 2013

The safety and the well-being of our valued guests and employees are a priority to the Chateau Cartier hotel. We strive to meet every guest's satisfaction and for this reason, policies have been put into place to respond to this type of emergency. Although there is signage on the maximum capacity and weight in the elevators, we do not always... More

London, Canada
1 review
5 helpful votes 5 helpful votes
“Management ruins this facility - worried about cost not service”
1 of 5 stars Reviewed 9 April 2013

NEVER STAY AT CHATEAU CARTIER. Bar none the WORST MANAGEMENT interactions EVER experienced in my life. Elevator continually broke down and nothing was done. The owners of this resort need to remove and replace the horrible management quickly before something dreadful happens. Every guest I spoke to agreed it is a nice place with horrible management. We were appalled at... More

Was this review helpful? Yes 5
ChateauCartier01, Manager at Chateau Cartier Resort, responded to this review
11 April 2013

The safety and the well-being of our valued guests and employees are a priority to the Chateau Cartier hotel. We strive to meet every guest's satisfaction and for this reason, policies have been put into place to respond to this type of emergency. Although there is signage on the maximum capacity and weight in the elevators, we do not always... More

 
 
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Additional Information about Chateau Cartier Resort

Also Known As:
Chateau Cartier Hotel Gatineau
Chateau Cartier Hotel
Chateau Cartier Gatineau
Address: 1170 Aylmer Road, Gatineau, Quebec J8Z 2Z5, Canada
Region: Canada > Quebec > Outaouais Region > Gatineau
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 19 hotels in Gatineau
Price range (per night): S$173 - 288
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located in Gatineau on peaceful, natural surroundings, this beautiful resort and convention centre offers the new Ekko de Brasil restaurant with casual yet elegant atmosphere and a first class Health Club & Spa including a splendid indoor swimming pool. ... more   less 
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Chateau Cartier Resort
1170 Aylmer Road
Gatineau, Quebec J8Z 2Z5
Canada
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