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Sheraton Vancouver Guildford Hotel

3.5 of 5
15269 - 104 Avenue, Surrey, British Columbia V3R 1N5, Canada (Guildford)
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Sheraton Vancouver Guildford Hotel
Ranked #10 of 21 hotels in Surrey
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132 reviews from our community

    Trip type
Traveller rating
    40
    57
    19
    8
    8
Date Rating
Calgary, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 19 May 2013 NEW via mobile

We had a large conference group staying there; hotel was not prepared and service deplorable. Waited literally hours for food and room service. Very frustrating. I felt they took our money and did little else.

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Calgary
Top Contributor
146 reviews 146 reviews
53 hotel reviews
Reviews in 64 cities Reviews in 64 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 15 May 2013

I actually give them 4 1/2 out of 5. I have rarely stayed anywhere where the staff was as friendly as helpful as the front desk and management at the Sheraton Guildford. This is a beautiful hotel with a very nice restaurant and bar. It is perfect for business travelers and for club functions. The location is not touristy, but... More

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Montreal
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 11 May 2013

Beautiful room on 20th floor with a large spacious layout. Comfortable bed and quiet, just what I love. Got to enjoy the Club lounge on the 21st floor. Lounge is a little small for number of people that show up at times, but view was great and snacks appreciated. The gym was nice and bright with full height windows facing... More

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review
17 May 2013

What a great and detailed review. Thanks for taking the time to share this with us, it sounds like you made the most out of your visit. I've let engineering know about the the water temp in 2011. We look forward to having you stay with us again. Ryan More

Penticton
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 8 May 2013

Recently stayed at the Sheraton on the 17th floor. I haven't been there in years and was really impressed with the renovations that have apparently been going on for awhile. The room that we stayed in was nicely decorated and the bed linens were gorgeous! The beds were comfortable and the bathroom was spotless. There was complimentary bottled water each... More

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review
17 May 2013

Wow, what a great review. Thank you. We will celebrate the associates that you've mentioned. We appreciate your comments and glad that you wanted to share this with everyone on TripAdvisor. Ryan Ryan Matheson Director Sales of Marketing More

Surrey, Canada
2 reviews
3 of 5 stars Reviewed 30 April 2013

I stayed at the Sheraton for one night in April. I stayed on the 14th which gave us the most incredible view of the mountains. The room we stayed in was a very good size, clean, well laid out, and modern. However, the bathroom was quite dated which was disappointing. I found that the hotel found every way to get... More

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review
3 May 2013

We appreciate your comments and I'm sorry that we missed on your expectations. We offer many different rates and packages, some of which have items included. From your profile, I see that you're a local Surrey resident please connect with me as I'd like to hear your thoughts in more detail. Ryan Matheson Director of Sales & Marketing More

Terrace
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 25 April 2013

Great service. Great rooms. The service staff were very friendly and accommodating. The location to the Guildford mall was wonderful. Great eateries close by. Rooms are really sound proof no traffic noise. Rooms were clean and bed were very comfortable

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review
3 May 2013

Thanks for the great review. We're glad that you enjoyed your stay and we look forward to welcoming you again soon. Ryan Matheson Director of Sales & Marketing More

Fort McMurray, Canada
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 8 April 2013

Great location with lots of restaurants and a large shopping centre (Guildford) right across the street. The staff were helpful and did their best to please. But it is a shame the hotel has to charge $9.95 a day for parking and another $9.95 for internet. Where most other hotels include these items. On a five day stay you pay... More

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review
11 April 2013

Thanks for the great comments and the appreciation for our location and staff. Guildford Town Centre will have it's Grand re-opening in August with 70 new stores. I understand your concern about the parking and internet, however we do offer many guestroom rate plans and several include these items. You can always check out sheratonguildford.com/offers to see the options. If... More

Edmonton, Canada
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 8 April 2013

I stayed at the Sheraton Guildford for two nights while on business in March 2013. The room was very comfortable with fluffy duvets and comfy pillows. The room was spacious without being too large. The bathroom was a comfortable size. I ate all of my meals at the restaurant in the lobby and they were all excellent, good quality with... More

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review
11 April 2013

Thanks for the great reponse. We're glad you enjoyed your stay and our serivce. We look forward to having you stay with us again soon. If you want to keep in touch with us check out our facebook page - facebook.com/sheratonguildford Ryan Ryan Matheson Director of Sales & Marketing More

Montreal, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 8 April 2013

We showed up at this hotel with a soccer team and the entire entourage for a total of 25 people. With the whitecaps tournament that weekend,most of the hotel was reserved by soccer teams. To my surprise , we did not feel the tremendous pressure that the staff was put under. They were incredible with response time, flexibility and quality... More

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review
11 April 2013

Glad you enjoyed your stay. The hotel was very busy over that weekend. I've passed your comments over to our front desk. Next time you stay with us, we can recommend several great local parks for a walk. Thanks for taking the time to give us your feedback. If you want to keep in touch with us check out our... More

Victoria, BC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 24 March 2013

We got a great rate, while staying with our soccer team. Stayed 2 nights. the pros - were price, large rooms, clean the cons were - location - at least 20 minutes to our soccer field (not hotels fault!!), when anyone's door closed on our floor, our beds shook. We requested a fridge for my daughters medication and were told... More

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Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review
8 April 2013

I'm sorry to hear that this was your experience with the Sheraton Guildford. The hotel was extremely busy with guests attending your same soccer event. It's unfortunate you felt this way about your stay and our staff. Please get in touch with us regarding your room number and we'll have engineering and housekeeping look into those issues you've described. Send... More

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Additional Information about Sheraton Vancouver Guildford Hotel

Also Known As:
Sheraton Surrey
Surrey Sheraton
Address: 15269 - 104 Avenue, Surrey, British Columbia V3R 1N5, Canada
Phone Number:
Region: Canada > British Columbia > Surrey > Guildford
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Surrey
Price range (per night): S$153 - 224
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Vancouver Guildford Hotel, in British Columbia's Fraser Valley, is a four-star, 279 guest room hotel with a 26,000 sq ft conference centre near Stanley Park, Grouse Mountain, and White Rock. ... more   less 
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Sheraton Vancouver Guildford Hotel
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