As my wife was unwell, we had to delay our arrival here by one day, gving Jimmy, who I assume is the manager, a call to tell him at about 3 pm on the day concerned; we had of course guaranteed payment. Unknown to us, Jimmy put a vacancy sign on and re-sold the room right away, so when we... More

We recently stayed at the Crandell Mountain Lodge, in beautiful Waterton! Staff were very friendly, the home baked cookies on arrival were delicious! The suite we stayed in was clean and cosy, with all that we needed to make our stay welcome and pleasant. We could have stayed a whole week!

Staying here while in Waterton. What a delight. The rooms (#12) is great. Full size bath, double queen beds, Wi-Fi (free), and great warm cookies at check-in. The rooms are clean and nicely decorated. The staff is friendly and spot-on with recommendations for meals. Great location at the 3-way stop on the main road. The rooms even have real glasses... More

We had high hopes for our stay in Waterton, unfortunately the room was noisy, dark and tired looking..

The room we had was nice. TheBears Den, though very dark, lights were needed to read during the day. They advertise as the feel of a bed and breakfast, sorry but after a tiny reception area our room had an outside door and it felt more like a motel. the cookies at check in were a nice touch. In the... More

CML is fabulous! Rooms are cozy and clean. Staff are friendly and helpful. We will come again.

First visit to 'friendly' Waterton and this suited our accommodations. The Crandell is quaint, clean, comfortable and cozy, and no traffic noise. Management was knowledgable and friendly, rooms had a country/cozy theme with homemade quilts, queen bed was very comfortable with cushy pillows. The hotel is open year round where as a lot of Waterton closes down over winter. Would... More

We stayed in the Bear's Den suite which was lovely. The room was spacious and clean, and not a lot of traffic walking past our window. A wood burning fireplace made it extra cozy, and the big jet-tub was romantic. Jimmy was extremely helpful and friendly and completed our excellent experience. We went to Waterton for show shoeing but ended... More

My grown sisters and I decided to get away for a weekend and connect. We didn't want all the pomp and fuss that many destinations bring. We wanted to reconnect and spend some quality time together! Crandell Lodge, some of us had stayed at before and we knew this would offer us exactly what we were looking for! The winter... More