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All 30 Exeter hotels

Thistle Exeter City Centre, The Rougemont

4.0 of 5
Queen Street, Exeter EX4 3SP, England
Hotel amenities
Thistle Exeter City Centre, The Rougemont
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Ranked #22 of 30 hotels in Exeter
Most recent review
4 of 5 stars Reviewed 14 June 2013
WARBENN Lewes, United Kingdom
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358 reviews from our community

Traveller rating
    77
    108
    78
    51
    44
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Families
33
 
Couples
119
 
Solo
28
 
Business
111
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Lewes, United Kingdom
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 14 June 2013 NEW via mobile

I stayed with a friend for one night whilst picking my son up from Uni. On arrival I found a car parking space quite easily. My friend arrived by train and the station is over the road. The receptionist was extremely friendly and helpful and remembered us in the morning which was really nice. We had a twin room, no... More

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
17 June 2013

Dear Warbenn Thank you for taking time to provide feedback on your recent stay. It's great to see that you have enjoyed the Hotel and indeed the great service. We are now offering free Wifi to guests so am sorry that this was not communicated effectively. I have spoken to the Reception Manager to ensure that this is followed going... More

Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 8 June 2013

Booked the Rougemont as it was close to the venue we were attending for an exhibition. It had a good city centre location. However, the first thing that we were greeted with was all the smokers, staff and guests, outside and in front of the the front steps to reception. The reception staff were very efficient and our room (located... More

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
10 June 2013

Dear Susi J I'm sorry to hear that you do not feel you received value for money during your recent stay with us. Although i can assure you that no hotel staff would have been smoking outside the front of the hotel, i realise that guests and conference delegates smoking by the entrance certainly doesn't create the kind of great... More

Plymouth, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 30 May 2013

I arrived at the Hotel to a pleasant greeting but I wasnt given any direction to my room. As soon as I went into my room the heat hit me, I opened the window immediately but it was only half a window so did not open very far. I checked the heating was off but it didnt help that ALL... More

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
10 June 2013

Dear Csmith2 I was very disappointed to hear that you were unsatisfied with your recent stay with us. I have discussed your feedback with the management team and we will use your comments to improve the hotel and the service we offer here. With regards to your comments on the WI FI within the hotel, I'm delighted to say that... More

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Port Colborne, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 May 2013

A beautiful old hotel. Six of us were in England for almost a month. Did the Narrow boats down the canals 2 weeks. Rain and mist. No soap, no facecloths. Breakfast was included (really yummy) a buffet. Rain and mist. Train again to Poole, rain and mist (drinks cart) 3 days... Thistle In Poole not as good as Exeter food... More

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
30 May 2013

Dear Joyce L Thank you for the great feedback on your recent trip to the South Coast. It's great you was able to experience so many of our hotels. I'm pleased to hear you enjoyed your stay at The Thistle Exeter City Centre and can only apologise for our unpredictable British weather. Kind regards Craig Findleton General Manager More

Cockermouth, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 28 May 2013

I booked to break up a journey to St Austell & it represented good value. For a Victorian/Edwardian building with lots of period features, it could easily aspire to being a tad more upmarket although it is comfortably appointed and is well located. On arrival, the welcome and assistance from reception was appreciated after an 8 hour drive from the... More

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
29 May 2013

Dear 66Jamesb Thank you for providing us with such positive feedback. I'm delighted to hear you enjoyed your stay with us and will be sure to pass your comments on to the staff. Kind regards Craig Findleton General Manager More

Breda, The Netherlands
Top Contributor
73 reviews 73 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 27 May 2013

I chose Thistle mainly because the hotel looked OK on the website and because the price for a single room was good. I was happy with the location and the room was fine. I was surprised there was no temperature control (unusual with a 4* hotel). The bed was a little lumpy and the sheets weren't tucked in at the... More

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
29 May 2013

Dear Victel Thank you for taking the time to provide feedback on your recent stay with us. I was pleased to hear that on the whole we were able to satisfy you and will be sure to raise your comments regarding the bed with my head housekeeper. I am also delighted to say that complimentary WI FI to all guests... More

Northumberland National Park, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 26 May 2013

Why wait on the platform at Exeter Central Station when you can pop across the road and have a leisurely lunch at the Rougement Friendly service,quiet comfortable surroundings and a good value light lunch Sit back in comfortable red leather armchairs and relax Then back to the scrum of the train

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
27 May 2013

Dear Alan C I'm delighted to hear you enjoyed your lunch here at the Thistle Exeter City Centre Hotel. As you mentioned the hotel is conveniently positioned opposite Exeter Central Station making it an ideal place to grab lunch before, after or even between train journeys. Thank you for taking the time to provide such positive feedback. Kind regards Craig... More

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 20 May 2013

Huge reception spaces and grand stairways, but a very small single room, OK for a two night stay but would have felt cramped for anything longer. Adequate bathroom with good hot water supply and towels but a narrow passageway from there to beyond the bed. A built in desk with two drawers, and a small round table made up, with... More

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
21 May 2013

Dear 48Gina Thank you for your feedback on the room from your recent stay with us. I'm pleased to hear that it met your needs. The single rooms we have here at the hotel are ideal for overnight stays, however if you was planning on staying with us for any longer period of time we would always recommend you opt... More

East Kent
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 19 May 2013

I was I have to say disappointed by the comfort level of this hotel. Admittedly, at the end of March the weather was freezing and wet but that shouldn't mean the bedroom should be likewise. I appreciate the problem of not having double glazing on a listed building, but our suite at the front was absolutely freezing. Firstly, the management... More

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
21 May 2013

Dear Magster59 I was deeply disappointed to hear about the problems you experienced when you stayed with us earlier this year and am sorry you did not enjoy your visit. Please be assured that this is not a normal occurrence at the Thistle Exeter City Centre Hotel and we will look into your comments further to ensure that this is... More

Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 17 May 2013 via mobile

I arrived at 9pm to find the car park full. It is very small and I could imagine this happening a lot. There is free overnight parking on the road nearby - but you have to move or begin paying by 8 am. Room was pretty standard, but the windows were in need of replacing. Ate there once, but burger... More

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Thistleexeter, General Manager at Thistle Exeter City Centre, The Rougemont, responded to this review
21 May 2013

Dear Aggiehols Thank you for taking the time to provide us with feedback on your recent stay. I was disappointed to hear that we were unable to completely satisfy you on this occasion. I have passed your feedback on the burger and breakfast to our head chef. We launched our new Thistle Menu last week and the burger is one... More

 
 
Thistle Exeter City Centre, The Rougemont
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Additional Information about Thistle Exeter City Centre, The Rougemont

Also Known As:
The Rougemont Hotel, Exeter Hotel Exeter
The Rougemont Hotel, Exeter Hotel
Thistle Exeter City Centre, The Rougemont Devon
Address: Queen Street, Exeter EX4 3SP, England
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar/Lounge Business Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotels in Exeter
Price range (per night): S$134 - 208
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
An elegant Victorian building situated close to the railway station, The Rougemont Hotel is the ideal base from which to explore this historic city. You can walk straight into city centre, with its fine shopping, Roman walls and beautiful Cathedral. ... more   less 
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