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All 27 Exeter hotels »

Mercure Exeter Southgate Hotel

4.0 of 5
Southernhay East, EX1 1QF, England
Hotel amenities
Mercure Exeter Southgate Hotel
Ranked #7 of 27 hotels in Exeter
4.0 of 5 stars 405 Reviews
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405 reviews from our community

What travellers say about this hotel
  • Car park(14)
  • Reception staff(10)
  • Swimming pool(9)
  • Very good(6)
  • Breakfast buffet(6)
  • Air conditioning(6)
  • Bar area(5)
  • Short walk(4)
  • Standard room(4)
  • Next morning(4)
Traveller rating
    99
    159
    86
    46
    15
Only show reviews for Family (55) | Couples (176) | Business (97)
Date Rating
Posted by an Accorhotels.com traveller
TURKU
2 reviews
3 of 5 stars Reviewed 29 May 2012 NEW

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london
Contributor
16 reviews 16 reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 28 May 2012 NEW

This hotel is well located for exploring the city centre and the cathedral. The hotel car park costs £10 a night. The public areas of the hotel are well-appointed and up-to-date. The room is pleasant and cosy. There is an ironing board, an iron and also a corby trouser press. There is a fridge, tea and coffee making facilities and... More

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1 review
3 of 5 stars Reviewed 28 May 2012 NEW

I've stayed many times at this hotel over the years during many changes of owner. I booked on line, and we were allotted a room where the bed sagged in the middle, the air cooling system didn't work, the sash cords on one window didn't work, and crashed as as tried to open it. The chairs in the room were... More

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Edinburgh, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW

Nice hotel, friendly front desk and great rooms. Doors are operated with oyster style cards which is much better than a swipe card. No free wifi which is why I can't rate it 5*, but still a great hotel in Exeter.

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Durham
Top Contributor
76 reviews 76 reviews
Reviews in 30 cities Reviews in 30 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 24 May 2012 NEW

The hotel is in a central location. I arrived about 1215 from a flight and was advised I could not check in till 2pm. That is no big deal but no offer to store luggage and when i asked was told to put in an insecure area. The reception was polite but without any pleasantries. No suggestion to use the... More

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East Dorset, Vermont
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 24 May 2012 NEW
1
person found this review helpful

didnt like the room i stayed in was so too small & so hot ! I put towels in my bath to be changed but when i went to use them they were my old ones put back on the rail to dry! Althrough around the building there are various nice pieces of art work that are very intersting to... More

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Yorkshire
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

The good: - Cleanliness excellent, large comfortable bed, central location near sights and shopping. Breakfast good for this type of hotel and plenty of it. Quiet with windows shut (see below) and little noise from other rooms/corridor. Not so good: - Room incredibly hot (even though not a warm week) and with non functioning temperature control. Raised with reception who... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

Thank you for taking the time to post your constructive feedback, it is much appreciated. Guests may be interested to know that 85% of our bedrooms have been refurbished in the last three years and the remainder are being renovated this year. Tim Howes, General Manager More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 17 May 2012

A last minute booking for a work trip found me stepping through the door of the Mercure Exeter. As other reviews have commented, the front desk staff aren't the most smiley, friendly welcoming pair you'd ever meet, and the suggestion that I just "cross off" the entirely incorrect booking details on the customer form (correct name, wrong address, wrong email,... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

Thank you for your comments which I shall share with my team. I am particularly pleased that you enjoyed dining in our restaurant. Tim Howes, General Manager More

Gothenburg, Sweden
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 May 2012

The hotel was really nice looking, nice room and confy beds. We have nothing to complain about other than that the staff is not overly friendly. Breakfast is okay and the location is just downtonw Exeter.

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

Thank you for posting your comments, I am pleased that you enjoyed your stay with us. Tim Howes, General Manager More

Cornwall, England
Senior Contributor
39 reviews 39 reviews
Reviews in 30 cities Reviews in 30 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed 3 May 2012
1
person found this review helpful

Stayed last Saturday night just for one night. We chose this hotel as I did manage to get a reasonable deal on the internet and car parking is on site rather than in a multi storey car park or away from the hotel. There are plenty of spaces available although they do charge £10 for a 24 hour stay. The... More

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TimHowesh6624, General Manager at Mercure Exeter Southgate Hotel, responded to this review
23 May 2012

Thank you for your comments, I am glad you enjoyed your stay and that we able to resolve your problem for yuor quickly. I should point out that the hotel was formerly owned by Macdonald Hotels not Ramada. Tim Howes, General Manager More

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Additional Information about Mercure Exeter Southgate Hotel

  • Accor Southgate Exeter
  • Mercure Exeter
Address: Southernhay East, EX1 1QF, England
Price range (per night):* S$185 - 315

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Mercure Exeter Southgate Hotel
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