We arrived on Friday night after suffering a flat tyre on the M27. The staff were very helpful and quickly booked us in. We only booked the break on the Wednesday before. The room was much larger than last time and the ensuite was enormous. The breakfast is an excellent buffet with as much tea and coffee that you can... More

We got a warm welcome on arrival but as soon as we asked simple questions such as where the spa was, the reception staff started talking to us like we were stupid (the fact we had never been to the hotel before did not seem to cross their mind). The corridor outside our room had a funny smell, but we... More

Loved my weekend stay at the Hallmark hotel. The room was smaller than expected but as a single traveller, it was perfectly fine for just me. My fave bit of the experience..was the food! couldn't wait to get back the next evening and indulge my tastebuds. would definitely go back :-)

I have been staying in various top hotels in Bournemouth for a few years now and this has to be the best, from a very warm greeting at reception, a great room, excellent food and service that is secondto none. I have also stayed here with my family and and enjoyed all of the facilities

told we had one of the best rooms. broken windows held together with case sealing tape, dirty brown blanket covered in dog hairs, urine stains on matress, hole in bath, no heating so free standing heaters put in room causing bad throats, mould on walls had been painted over, tea making in narrow corridor. wouldn't put a dog in this... More

A party of 9 ladies stayed here for my daughter's Hen weekend. We couldn't fault it, apart from one who said her room had a 'funny smell'. We stayed for 2 nights bed and breakfast, and loved the breakfasts!! We also liked the proximity to the town and the beach - ideal for those shopping trips and beach walks. Bournemouth... More

This hotel is kind of quirky, it looks a little strange from the front but dont let looks deceive you. A very warm welcome was given from the moment I walked in at middnight and so it continued with very friendly staff. The food was good and breakfast excellent. The pool and health centre also looked great and convinced me... More

we have just came back from this awful hotel, the manager whose name was Craig was rude,arrogant did not offer a goodwill gesture useless and no people skills. in our room the bathroom had duck tape over a cracked widow dirty was not frosted glass. Breakfast was cold.

We stayed as part of a hen party group,and it was awful. The service was poor,the hotel was tatty and dated. The rooms were very small,the beds had no duvet instead a horrible brown blanket with a sheet. The service is not good,very unhelpful and sometimes rude. It took ages to get a cup of tea in the morning as... More