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The Cumberland Hotel

3.0 of 5
27 East Overcliff Drive, Bournemouth BH13AF, England
Hotel amenities
The Cumberland Hotel
Ranked #12 of 73 hotels in Bournemouth
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1,155 reviews from our community

Traveller rating
    561
    360
    120
    69
    45
See reviews for
Families
195
 
Couples
524
 
Solo
56
 
Business
140
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Kingston-upon-Hull, United Kingdom
Top Contributor
75 reviews 75 reviews
73 hotel reviews
Reviews in 55 cities Reviews in 55 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

Stayed for 4 nights in May, its a nice Art Deco hotel & has a great feel. My room was small, but perfect! Well decorated and with everything needed for a comfortable stay. This is a great 3 star hotel! Good location & the staff are very efficient & helpful. I would definately stay here again.

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 20 May 2013 NEW

It was certainly not one of the best hotels I have stayed in. The downstairs area has been thoughtfully done in an Art Decco style. We had one of the smaller rooms without a view it was ok, very clean, but a bit over priced for what it was. If you want a quiet weekend away forget it; this hotel... More

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See 2 more reviews by Yvette C for Bournemouth
1 review
5 of 5 stars Reviewed 17 May 2013 NEW via mobile

I booked a surprise party for my wife's 30th birthday the first bank holiday in May, we had the function room from 19:30-0100. First impressions of the hotel are lovely location amazing decor and very helpful reception area staff. Although I managed to pop in a couple of times due to me working overseas most of the party was arraigned... More

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KevinWood, Manager at The Cumberland Hotel, responded to this review
21 May 2013

Dear Pugwash265, Many thanks for writing such a lovely review. We are very pleased that your event went well. The Oceana Suite is a great function room, and your comments have not gone unnoticed. We will review. Compliments regarding the buffet and the DJ, thank you. Our resident DJ always gets the crowd going! We hope to welcome you back... More

Rye, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013

Stayed at the Cumberland twice this year so far and would definitely recommend it as a base for visiting bournemouth. The rooms are a little dated and could do with some updating but the bar/restaurant areas more than make up for this. The decor in the bar is so inviting you never want to leave, their cocktail menu is varied... More

Was this review helpful? Yes 1
KevinWood, Manager at The Cumberland Hotel, responded to this review
20 May 2013

Dear Luckyp1987, Thank you for your review! Very pleased that you recommend us, and comment on our customer service. Carlos is very chuffed, so thank you from him. We are very proud of the bar/lounge areas, and yes they are a great place to sit back and enjoy a cocktail. See you soon! Best Regards, Sean Nell Operations Manager More

Dover, United Kingdom
2 reviews
2 of 5 stars Reviewed 13 May 2013

Noisy. Friday and Saturday akin to living in a kettle drum. Complain. Staff response, smiling indifference. Rooms basic and tatty. They state that they have spent an enormous amount of money on refurbishment. Certainly not the bathrooms and bedrooms. Decided not to dine as the service and quality might have been to the standard og the main hotel. Used for... More

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KevinWood, Owner at The Cumberland Hotel, responded to this review
20 May 2013

Dear Guest, I am sorry you did not find The Cumberland to your liking. It is Bournemouth s highest rated 3 star hotel at 88 % and does have one of only 5, 2 Rosette Restaurants in Bournemouth. Most of our rooms are of a good size, but we do have some budget singles and doubles which are smaller and... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 13 May 2013

My wife and I needed a decent break so after looking at the reviews on TA we opted for this hotel, it was a little bit over our budget but we thought we'd treat ourselves. First impressions we're that it was in a good location and was certainly clean. The check in was efficient but not friendly still no matter... More

Was this review helpful? Yes 2
KevinWood, Owner at The Cumberland Hotel, responded to this review
19 May 2013

Dear Ali A, I had to read your review several times to try and understand what created such a nasty and totally negative attack on the staff and team at the hotel and with reference to your heading, over a thousand reviews beg to differ. You use such words as "trundle" , "hole" and "dump" , which i believe fortunately... More

Welsh Marches
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 13 May 2013

We stayed with friends for three nights from 9th to12th May. Booked seafront rooms and were upgraded on arrival to 4th floor. What was particularly impressive was the staff team, all very friendly and dealt with any requests immediately. Rooms were fine although the showers were a bit antiquated. Food on set menu was very good and generous portions. All... More

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KevinWood, Manager at The Cumberland Hotel, responded to this review
21 May 2013

Dear CroftWelshMarches, We proud ourselves in delivering excellent customer service. Many thanks for your review, the team will be proud reading it. Thank you. Best Regards, Sean Nell Operations Manager More

Bridport, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 12 May 2013

lovely art deco hotel relaxing lounge and lovely dining room food very good staff helpful and attentive, lovely afteernoon three tier tea scones cakes etc we had room with balcony above lounge which unfortunately had the sound of piped music base was too loud there was a wedding taking place and music went on until 12 oclock ask for a... More

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See 6 more reviews by concertfans for Bournemouth
KevinWood, Manager at The Cumberland Hotel, responded to this review
20 May 2013

Dear concertfans, Thank you for posting a great review! Lovely comments about the staff, food and the hotel itself. Please visit us again soon! Best Regards, Sean Nell Operations Manager More

1 review
4 of 5 stars Reviewed 11 May 2013 via mobile

Having visited the hotel, several times before our wedding day it's fair to say that I thought that I knew what to expect.. I was wrong.. But for the best.. The hotel decor is fantastic, food and service second to none and bridal suite brilliant. I can't really fault a thing and a big thank goes out to everyone at... More

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KevinWood, Manager at The Cumberland Hotel, responded to this review
21 May 2013

Dear MrandMrsCandy, Congratulations! Great to hear you were very happy. Thank you for a great a review. All the best for the future, and we hope to see you back at the Cumberland again soon. Best Regards, Sean Nell Operations Manager More

FERNDOWN, DOREST United Kingdom
1 review
5 of 5 stars Reviewed 10 May 2013

On the 6th April we had a wonderful time celebrating the Wedding of one of our daughers at this hotel. We had visited a Wedding fair here early last year and my daughter fell in love with this place and wanted to get married here. Well we weren't dissappointed.The hotel is in the "Art deco" style and has many beatiful... More

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KevinWood, Owner at The Cumberland Hotel, responded to this review
12 May 2013

Dear LynnJJ741, I cannot tell you how elated I am to hear that the big day went so well (especially the British weather). We host many weddings here at the Cumberland and our solid reputation for second to none customer focused service, innovative fresh food and chic style mean that we are high on the list for many future brides.... More

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Additional Information about The Cumberland Hotel

Also Known As:
Cumberland Bournemouth
Cumberland Hotel Bournemouth
The Cumberland Hotel Bournemouth
Address: 27 East Overcliff Drive, Bournemouth BH13AF, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Romantic Hotels in Bournemouth
#3 On the Beach Hotels in Bournemouth
#9 Business Hotels in Bournemouth
#11 Family Hotels in Bournemouth
Price range (per night): S$122 - 327
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Large Modern Resort style seafront 3 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more   less 
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The Cumberland Hotel
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