My son and i stay here, generally for the one night, every 2 months. Ok, so the hotel is dated, the pillows are hard and the noisy lift, door slamming and late revellers returning after a 'session' in the town is rather annoying; but we love it here! My son has Autism and so likes routine, familiarity and can be... More

Was a bit worried after reading the reviews but the hotel was better than I expected.We were picked up on time and all the coach drivers were very curtious and informative on the excurtions.the rooms were ok, bathrooms small but adequate. Biggest grumble were the pillows were hard!The meals were good, choice of 2 soups, 3 mains and 6 desserts... More

I have just been to the Laguna for 6 nights, having used it for several years, and have seen very few changes in that time, including the decor. Tft tv's have now been fitted to the rooms, but very few of the freeview channels are available. The bed covers still seem to be the originals. Room was clean. Carpet in... More

I wasn't sure what to expect after reading reviews! We were on a 6 day holiday where we were picked up from our town and taken to the hotel. We were in the main building.The room was clean but the bathroom was very small. We had a bath with a shower over it which was OK,but would have prefered a... More

As a paying guest, I worked for free for them all night. Why? Our bedroom had been a reception office with a fire alarm volume school type door bell in the wall above our beds. From midnight, till 6 am i answered the door to drunk people, every ten minutes. there was no owner or management to be found EXCEPT... More

My mother( 90yrs) stayed one night in Nov, weather cold, radiator just warm, had to ask for a heater to be placed in room, this took about 25 minutes to organise, after 2 requests. Outside area appeared to be covered with cigarette ends, no bins in place.Used mainly by pensioners "bussed" in from "up north", who all smoke and are... More

We have just returned from our third visit and again we had an enjoyable stay, With friendly staff and a warm welcome. the food is still very good and enough for anyone, our room was comfy and warm, but the bathroom was a little grubby and as it was the first week of the season it could have been better.... More

we love going to this hotel and have been there for the last 4 year,s and allways get a warm welcome ,the food is lovely ,the rooms are comfortable,and are son love,s the table tennis

If you are deciding whether to stay here or not, take the overall traveller rating as a good indication of how most people have found it. We needed a last minute place to stay and pretty much everything else was booked out, and it wasn't until after that we read the reviews on it. Quite regret not doing my research... More