I was not wanting to be disappointed, but I was. The Executive Room was a normal room plus a bathrobe. The bath was tiny, and the shower was in the bath. So neither were very satisfactory. The room felt very well used and not that clean. The bed was creeky and badly sprung - the mattress was poor and the... More

My wife and I stayed for 1 night as we had been invited by Princess Cruises to enjoy a tour of the new Royal Princess Cruise Ship. The hotel is located in a prime position ideally suited to visit the excellent West Quay Shopping Complex and easy access to the Dock Side. We had an excellent check in by the... More

An overnight stay pre - cruise and a very comfortable one. Didnt arrive till 9pm so difficult to rate all hotel facilities and didnt have breakfast. Our greeting on arrival was warm and friendly and the reception/ lounge area is roomy bright and very welcoming. Our room was clean and comfortable with everything we needed and the room service sandwiches... More

Recently stayed at this hotel the night before a cruise, so as previously stated in another review the location was spot on. We've stayed here before a couple of years ago and enjoyed our stay so decided to stay here again but this time upgrade to the Executive room. And we couldn't complain. The room was large and spacious, 3... More

Great hotel, but I wish there was a seperate room for children, with there parents, near the bar, and not in the bar area. It can be very noisy, what with screaming and crying, its not relaxing at all, other than that you have to go to your room, and after all the bar area is for adults not for... More

Stayed for two nights before going on a cruise, so location was excellent. Staff were very polite. Breakfast was excellent. Not sure if we would pay extra to stay in Novotel as Ibis is excellent for overnight stops, slightly more basic, but no holes in chair or stains on carpets as they have flooring. On the first night the heating... More

We stayed at the Novotel Southampton for three nights in May with the children. We chose this hotel as the price was reasonable, it was close to the train station and we could all share the one room (2 adults 2 children). The children each had a pull out bed which was rather uncomfortable as an adult but they didn’t... More

We found small curly hairs on one pillow and in the bed! The bed was nice and firm which makes a change from the usual hotel beds. If you are on the larger side you may have trouble getting into the very small toilet, the shower was lovely and powerful.The staff were very helpful and a credit to the hotel

This is a nice hotel to stay in prior to boarding a cruise ship as it's very close to the port terminal. It is very clean, the staff are very polite and helpful. Booked a disabled room which has great bathroom facilities for a Disabled person. Breakfast has a good selection to choose from although the dining room doesn't seem... More