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Mercure Southampton Centre Dolphin

4.0 of 5
34 - 35 High Street, Southampton SO14 2HN, England
Hotel amenities
Mercure Southampton Centre Dolphin
Ranked #10 of 21 hotels in Southampton
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456 reviews from our community

Traveller rating
    92
    178
    114
    50
    22
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Families
70
 
Couples
197
 
Solo
42
 
Business
76
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
manchester
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

Spent one night here before our cruise but wasn't impressed. We had a ground floor room which was that noisy around 2am and then from 5.30 onwards. Then around 7am other guests were up and slamming bedroom doors, and 9am house keeping erghhhhhhh. The room its self was a descent size, but with the creakiest floor boards. So we walked... More

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NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
22 May 2013

Dear Guest Thank you for taking the time to review your recent stay with us here at the Mercure Southampton Centre Dolphin hotel. I was sorry to read you did not enjoy a good night slep for which I sincereley apologise, I do hope we will have the opportunity in the future to welcome you back and prove your experience... More

bedfordshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

My partner & I stayed here using a red letter day voucher from Christmas, having previously stayed in a mercury hotel we knew we were guaranteed a great breakfast. We were not disappointed, their variety always manages to impress. The room was basic, but clean. The staff were fantastic with us, and were so helpful! Arriving very late on our... More

Was this review helpful? Yes 1
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
20 May 2013

Dear Guest Thank you for your review. Really pleased to read you enjoyed your stay and thank you for your kind words about the team I will ensure this is communicated to them. We hope to have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future. kind regards Neil Brailsford General Manager More

midlander
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

Have used this hotel twice now before embarking on a cruise. It is very central, close to plenty of restaurants, and parking is included for two weeks. The rooms are very well equipped and breakfast is excellent. Five minutes takes you into the shopping area, and it's about ten minutes to the waterfront. It costs about £5 for a taxi... More

Was this review helpful? Yes 2
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
20 May 2013

Dear Guest Thank you for taking the time and trouble to review your stay with us here at the Mercure Southampton Centre Dolphin Hotel. Really pleased to read you enjoyed your stay and we hope to have the pleasure of welcoming you back again before your next cruise departure. kind regards Neil Brailsford General Manager More

Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2013

We spent two nights in this old and historic hotel, the check-in was smooth and easy, rooms are comfortable and the plumbing efficient. It is best to ask for a room facing the back as the main road can be noisy late at night. Breakfasts were delicious and good value (buy the voucher at reception in advance) We will certainly... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
15 May 2013

Dear Guest Thank you for revieiwng your recent two night stay with us here at the Mercure Southampton Centre Dolphin Hotel. Really plased to read you enjoyed your stay and in paricular the breakfast, I will of course ensure your kind words are communicated to the kitchen team. We hope to welcome you back very soon. Kind regards Neil Brailsford... More

London
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 13 May 2013

Another reviewer said the hotel surprises you (in a good way) when you go in. That's true, however it surprises you in a not-so-good way when you get to your room. We booked for one night (a Friday unfortunately), room only For £110 you expect something decent. The room was of poor quality, the bed looked ancient, stains on the... More

Was this review helpful? Yes 2
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
14 May 2013

Dear Guest Thank you for taking the time to review your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel. I was sorry to read you did not enjoy your stay for which I apologise, I can assure you, your feedback will be taken on board and I do hope we will have the opportunity of welcoming... More

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Mansfield, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 May 2013

We booked this hotel as part of the cruise and stay package and left our car at the hotel for 15 nights. The hotel is in an excellent location (right in the centre and within easy reach of the shops). The room was a little on the small side but beautifully decorated, very modern and had everything you could possibly... More

Was this review helpful? Yes 2
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
13 May 2013

Dear Guest Thank you for taking the time to review your stay with us. Really pleased to read you enjoyed your stay with us and I will ensure your kind words are communicated with my team. i hope you will choose to stay with us again here at The Mercure Southampton Centre Dolphin Hotel before your next cruise depature. kind... More

county durham
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 12 May 2013 via mobile

Stayed here night before our cruise and parked the car for the duration. All shops close by walking distance to the port/dock and lots of history there too. Price is reasonable and hotel is clean. Would recommend.

Was this review helpful? Yes 1
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
13 May 2013

Dear Guest Thank you for reviewing your recent stay with us here at The Mercure Southampton Centre Dolphin hotel on a park and stay cruise package. I am delighted you enjoyed your stay and would recommend the hotel to others - please feel free to do so! We hope to welcome you back very soon kind regards Neil Brailsford General... More

Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 12 May 2013

This hotel surprises you when you get in,... It is old but well preserved, clean in general everywhere you look, keeping healthy even for its age. The rooms seem to be of different layouts and sizes as the hotel is old and the building is not as symmetrical as modern construction is. Therefore the room you get might be small... More

Was this review helpful? Yes 1
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
13 May 2013

Dear Guest Thank you for taking the time to post a review of your stay with us. I am pleased to read we 'surprised' you in a positive way! I will ensure you thoughts are shared with my team, they will be delighted to hear you enjoyed your stay. We hope to have the pleasure of welcoming you back to... More

Cirencester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 11 May 2013

Super hotel situated within walking distance from the main shopping area. Room was very comfortable and clean, varied complimentory tea and coffee with nice flapjacks. Hotel has a large car park situated at the back with a fee of £4 to use it which is quite reasonable. Breakfast is expensive at £13.95 (full english) so we went to Wetherspoons which... More

Was this review helpful? Yes 1
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
13 May 2013

Dear Guest Thank you for reviewing your recent stay with us here at The Mercure Southampton Centre Dolphin Hotel. We really appreciate your feedback and were pleased ro read you enjoyed the flap jacks in the bedrooms! I will ensure your kinds words are communicted with the team and we hope to welcome you back soon. kind regards Neil Brailsford... More

Columbus, Ohio
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 9 May 2013

Stayed one night prior to a cruise as a solo. Had great service from the reception/check in desk and was assisted to my cabin with my luggage. There were a couple of steps up and down on the way to the room on the first floor, so the help was very appreciated. Breakfast was choice of continental for 5.95 or... More

Was this review helpful? Yes 1
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review
10 May 2013

Dear Guest Thank you for your feedback following you recent stay with us here at The Mercure Southampton Centre Dolphin Hotel. Really pleased to read you enjoyed your stay, I will ensure all your feedback is shared with my team. We hope to welcome you abck in the future. Thanks again kind regards Neil Brailsford General Manager More

 
 
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Additional Information about Mercure Southampton Centre Dolphin

Also Known As:
Mercure Southampton Centre Dolphin Hotel
Mercure Southampton Centre Dolphin Hotel Southampton
Southampton Dolphin Hotel
Address: 34 - 35 High Street, Southampton SO14 2HN, England
Region: United Kingdom > England > South East England > Hampshire > Southampton
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotels in Southampton
Price range (per night): S$93 - 255
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel. ... more   less 
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