Sat Nav took us to the back entrance of the hotel and on first impressions I was sure I had made a mistake in booking this place. It is kind of out on a limb (being 20 min walk into Penrith). The exterior woodwork is flaking and this combined with unkempt grounds at the back of the hotel did not... More

When I booked this hotel for a group’s 6-day excursion to The Lake District, I was a little worried about its location. However, I need not have been, as its easy access to both the motorway (for Kendal and the southern lakes via Shap) and the A66 (for the northern lakes via Keswick) makes it an ideal base. However, the... More

Stayed here one night, as there's not a lot of choice in Penrith. Arrived just behind a bus full of French tourists, all checking in. The wi-fi in my room was poor, to the point of being unusable, but the nice girl at reception kindly gave me a room where it was much better. Came down for a drink and... More

Stayed here for four nights on a business trip, good quality room, very good leasure facilities & an excellent restaurant with a outstanding wine selection. One minor complaint, please invest in a larger tv in the bar area, 20 blokes trying to watch the champions league semi final on a small tv not good!

Spent two nights in April at this hotel as a suprise from my wife who claimed we were "lost" on the motorway and was just turning around in the car park as it was well situated and easy to find.would stay again had a lovely back massage from a lady called Becca which was excellent would recommend to any one... More

The table was wobbly and needed a wipe. The bread was disappointing, the chips were the frozen thin type, the meal definately didn't merit the price tag they had put on it. On a separate occasion I was served some very luke warm coffees I should have complained but the service for coffee is never quick and we couldn't wait... More

Milk & cookies in the room was a really nice touch but the kids menu wasn't served before 6.30pm in the bar or 7pm in the restaurant. Absolutely no chance to obtain any kind of food for kids before 6.30pm - and this was during the Easter holidays. A real shame. Think the hotel is sending mixed messages - milk... More

Good service and efficient staff but a bit pricey. The restaurant was overpriced and not that great. But overall I would say it's a nice place to stay.

Spent the Easter Bank Holiday weekend at the North Lakes, on a Room/Breakfast/Dinner package. From arrival to departure the staff has always shown the highest level of professional standards. Always curteous, never rushed. Throughout the hotel the feeling was of being taken care by a tightly build team of well trained people. The hotel however looks a bit tired, the... More