A lovely hotel in a great location! A 5 minute walk to Paddington station, 10 minute walk to Hyde park, and 20 minute walk to Oxford Street! The rooms are a good size, with very comfortable beds and everything you might need during your stay. The staff were extremely polite and helpful, regularly checking that we were happy with everything... More

My mother and I booked a couple of nights stay at the hotel and we were both pleasantly surprised at the room we were given (Club room, upstairs at the back of the hotel) clean, comfortable and with all the facilities needed. I certainly did not expect to wake up to the sound of birdsong! Close to Paddington, a stroll... More

I, like, many others have been scammed by this hotel, I was called on the day of my check-in to be told that a 'boiler problem' meant I had to be moved to another hotel. I write this review from that very hotel, I have been given a tiny room with a tiny window, the window is mostly useless since... More

Stayed at this hotel for two nights. This hotel is in a good location very close to Paddington station and very safe. The room we stayed in was in the basement. It was extremely small. The bed was comfortable and got good nights sleep both nights. Unfortunately the sheet on the bed was a little dirty but other than that... More

We were a bit worried about some of the comments on Tripadvisor regarding this hotel, particularly about small dark rooms and rude staff. I have to say though that we found it to be an excellent base for a short London trip. The location is really about as handy as it gets with Paddington literally around the corner and almost... More

The hotel was brilliant value for money. Perfect for a couple away on a break, however some of the reception staff were quite rude and uninviting. We did not use the gym facilities, however the rooms were excellent as they had a fridge and a microwave which is brilliant for a london hotel if you are trying to save a... More

We had a large club room upgrade free of cost by friendly night manager. It was very spacious, centrally located, a really nice place to come back to after a busy day in London city. Great interiors, high quality furnishings and glossy fittings. Free drinks and fruits in the room with 2 small chocs. The only bad thing about the... More

I had requested a 4 Star Hotel in the West end of London via Priceline and the Shaftesbury Metropolis London Hyde accepted the bid. I used to live in London and also made a lot of business trips to London over the years so I have a significant insight into the various hotels in and around London. So here is... More

After spending a few months looking for London accomodation I stumbled on what I thought was a gem, but turned out horribly. First I was given a tiny pokey room in the basement area, the bed was extremely uncomfortable. The mattress springs seemed to be broken. The pillow was like a rock, when I asked for another pillow, I got... More