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The Quality Maitrise Hotel

4.0 of 5
53 - 59 Kilburn High Road | Maida Vale, London NW6 5SB, England
Hotel amenities
The Quality Maitrise Hotel
Professional photos
29 traveller photos
Ranked #535 of 1,069 hotels in London
3.5 of 5 stars 198 Reviews
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198 reviews from our community

Traveller rating
    34
    74
    38
    21
    31
See reviews for
Families
7
 
Couples
73
 
Solo
22
 
Business
33
 
What travellers say
  • “Kilburn park” (8)
  • “Air Con” (7)
  • “Tube station” (6)
  • “Staff were friendly” (4)
  • “Executive room” (4)
Date Rating
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“"OUTSTANDING SERVICE BY A INDIVIDUAL STAFF"”
5 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

I normally stay at The Marriott on a regular basis but one night I walked past the Quality Maitrise Hotel in middle of the night with my girlfriend which we did not notice and was greeted by a member of staff (his name badge said James) just outside the entrance. I thought he was very kind because he asked how... More

Was this review helpful? Yes
Paul Kennedy, General Manager at The Quality Maitrise Hotel, responded to this review
17 May 2012

Dear Reviewer, Thank you very much for your very kind review of your stay with us. Naturally we are very pleased to read such positive remarks & it is clear that James made a significant difference during your stay. He has received many good reviews before so it is a real pleasure to hear even more feedback about him. I... More

Diss, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Lovely hotel, great location, just a shame about a few problems...”
4 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

My boyfriend and I stayed at The Quality Maitrise Hotel for one night for my birthday in March. Overall I was impressed with the hotel, the staff seemed friendly and accommodating, we wanted to iron some clothes so we phoned reception and an ironing board and iron was outside our room within minutes. We travelled to London on a Wednesday... More

Was this review helpful? Yes
See 3 more reviews by Lisa W for London
Paul Kennedy, General Manager at The Quality Maitrise Hotel, responded to this review
17 May 2012

Dear Reviewer, Thank you for your very kind review. I was delighted to read that you enjoyed your time with us & it is very rewarding for my team to see that all of our efforts are noticed & appreciated. My sincere wish is that all guests staying with us enjoy their stay & return to us in the near... More

Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Pleasant stay at the Quality Maitrise”
4 of 5 stars Reviewed 30 April 2012 via mobile

Just finished up our stay in London at the Quality Maitrise. I was a little worried after listening to reviews and emailing the hotel for directions - to which I never received a response. However once we found the hotel it was a pleasent stay, would have been just 'ok' with out the wonderful doorman James. He knows his stuff... More

Was this review helpful? Yes
Paul Kennedy, General Manager at The Quality Maitrise Hotel, responded to this review
14 May 2012

Dear reviewer, Thank you for your kind review following your stay with us. I was delighted to see that you enjoyed your stay & I am pleased to read such nice comments about James. That was very kind of you. I have noted your concerns about the hot water & we will look at this we believe that everything should... More

Malta
1 review
“Nice and clean with helpful staff”
4 of 5 stars Reviewed 24 April 2012

I have stayed together with my daughter for a short city break last weekend. Nice rooms, clean and very helpful receptionists. Very central and safe area. Enjoyed it very much. Thanks!!!

Was this review helpful? Yes
Paul Kennedy, General Manager at The Quality Maitrise Hotel, responded to this review
28 April 2012

Dear Reviewer, I am very grateful to you for taking the time to provide this feedback from your stay at the hotel. Naturally I was delighted to read that you enjoyed your time with us & it is delighful for the team to receive such positive comments. It is always a pleasure for us to know that our guests have... More

mobile
1 review
3 helpful votes 3 helpful votes
“Pathetic excuses from the Manager”
1 of 5 stars Reviewed 23 April 2012
3
people found this review helpful

Oh dear , where do I begin, prior to booking my trip I read the reviews and thought I would give the hotel the benefit of the doubt, big big mistake, I can only say the managers diatribe of pathetic lame excuses leaves a lot to be desired. Yet time after time guest make the same comments about rooms being... More

Was this review helpful? Yes
Paul Kennedy, General Manager at The Quality Maitrise Hotel, responded to this review
25 April 2012

Dear Reviewer, Thank you for providing this review. Naturally i am very disappointed with the content of your comments & I would be grateful if you could please contact me directly so that this matter can be investigated. All guest feedback is taken very seriously & I would like to ask that you contact me directly at the hotel so... More

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“Very nice Hotel in a lovely Area”
4 of 5 stars Reviewed 23 April 2012

We stayed one night in this hotel and it was great! This hotel is a little bit away from the most central parts of London but the beautiful areas Maida Vale and Warwick Avenue are down the road and it is only a bit of a walk away from Hyde Park and Oxford Street. For a lower price then the... More

Was this review helpful? Yes
Paul Kennedy, General Manager at The Quality Maitrise Hotel, responded to this review
25 April 2012

Dear Reviewer, Thank you for taking the time to provide a report of your recent stay with us here. I was delighted to read your positive thoughts from your time with us & the team is thrilled that you enjoyed your stay. I appreciate you taking the time to write this review & I hope that we have the pleasure... More

Milton Keynes, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Appalling hotel. Appalling service. Appalling LastMinute.com”
1 of 5 stars Reviewed 8 April 2012
1
person found this review helpful

Stayed here on Tuesday 3rd March 2012. Booked via lastminute.com who had this hotel at the top so suggests they were promoting this as part of some deal - which means they are just as guilty of the following appalling experience. Whilst booking I upgraded my room to an executive room raising the price from £75 to £90. Having arrived... More

Was this review helpful? Yes
Paul Kennedy, General Manager at The Quality Maitrise Hotel, responded to this review
12 April 2012

Dear Reviewer, Thank you for providing a review of your recent stay although I was disappointed to see that you were clearly not happy. I am very sorry that your stay was not as it should have been. I do agree with you that room 311 should not have been sold as VIP room due to the size & the... More

Birmingham, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“In a quiet and safe neighbourhood”
4 of 5 stars Reviewed 5 April 2012
1
person found this review helpful

Located in a quiet and safe neighbourhood, away from the hustle and bustle of zone 1 London. The tube station, Kilburn Park, and overground station Kilburn High Road are 5 mins walk from the hotel. There are also various buses to get to zone 1 London. The room was comfortable and the furnishing is of a high quality. However, the... More

Was this review helpful? Yes
See 2 more reviews by zilojian for London
Lincoln, United Kingdom
1 review
“Room very small, staff not friendly”
3 of 5 stars Reviewed 2 April 2012

We booked the Quality Maitrise online, via Lastminute.com, and had a very good price for the two nights we stayed (£35 Per Person Per Night). Had we paid full price for this hotel, we would have been very disappointed indeed. As stated in other peoples reviews, the room was very warm. The air conditioning is poor. The window does not... More

Was this review helpful? Yes
Paul Kennedy, General Manager at The Quality Maitrise Hotel, responded to this review
5 April 2012

Dear Reviewer, Thank you for taking the time to provide feedback from you recent stay with us. I appreciate your honest opinion but naturally I was disapointed to read that you felt the staff to be unfriendly. The team takes immense pride in their work & there was considerable disappointment from the team when I shared your comments with them.... More

Newbridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“They have made an effort but..”
3 of 5 stars Reviewed 30 March 2012

Stayed here in March 2012, it seems to me that they have made a big effort to get the hotel and rooms to look nice and of a high standard, but, little things let the hotel down. The staff were helpfull and friendly. We had a VIP room, it was nice and clean but the lightbulbs had either stopped working... More

Was this review helpful? Yes
See 3 more reviews by Finnley09 for London
Paul Kennedy, General Manager at The Quality Maitrise Hotel, responded to this review
5 April 2012

Dear Reviewer, Thank you for your review regarding your recent stay with us. Naturally I was disappointed to see that your stay was not what you had expected & I would like to apologise for this & address the concerns you have raised. It is clear that there were many maintenance issues in the room & we should not have... More

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Additional Information about The Quality Maitrise Hotel

53 - 59 Kilburn High Road | Maida Vale, London NW6 5SB, England
Price range (per night):* S$202 - 484

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The Quality Maitrise Hotel
53 - 59 Kilburn High Road Maida Vale
London NW6 5SB
England
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