The w in London has let the w chain down , big time!!!! We have stayed in w hotels all over the world and have been WOWed by the service, not in London. A disappointment from the moment we arrived. The staff were polite to start, but when it was clear we we not going to spend thousands in the... More

We stayed two nights ( we have stayed in w resorts all over the world) , checkin was ok apart, room is small, internet £30 per day ! For a room at £400 Most importantly, we were told we could not reserve a table in the bar area ( not the night club) unless our minimum spend was £500 We... More

at first sight, we were not that impressed by the exterior and entrance of the hotel, but when we entered the first floor, our positive impressions took no longer end. the staff was very friendly and high qualified, the lobby is very beautiful and the lounge is a perfect place to relax by a good glass of champagne. we have... More

My best mate and I stayed here for 1 night in a twin room last weekend. It was really expensive but worth it for a treat. The room was really modern and luxurious but was missing an iron as there was an ironing board and the shower smelt of cigarettes even though it was a non-smoking room. The receptionist was... More

Spent four nights at the W and went home very impressed. The Hotel is, as every W Hotel, quite avangarde and you can see and feel the attention to detail from the designer. Staff was great and very friendly, especially the Lobby Bar staff, who was somehow always working. The Restaurant was good, nothing to falt over there. The best... More

We stayed over on easter and this was our first visit to W in London. The location is just between Leicester Square and Chinatown and because it's on a quite tourist heavy area, we found out that taxis have a hard time getting to it at times. At worst we waited in traffic for 10-15 minutes just couple of blocks... More

My wife and I just returned from a fantastic weekend in London and loved our stay at the W Leicester Sq. I was a little anxious about some of the reviews I read on here but was very impressed with the room, staff, service, location - 5 stars on all accounts. On two occasions we needed a car to get... More

We stayed at this hotel for our anniversary and were really impressed with the friendly and genuine attitude of the staff. The Receptionists (Dominic and another guy didn't get his name) both took the time to talk to us on check in and check out, it didn't feel at all like we were 'just another customer' but rather that they... More

So having read some of the reviews, I wanted to give my opinion of this new hotel in the centre of London. First, it is a W. I wouldn't stay here for business. Second, it's in London. So you don't get a swimming pool and you don't get enormous rooms. Third, it's at Leicester Square. This is tourist central. So... More