I was a bit worried about staying here after reading some of the reviews and I was pleasantly surprised. Yes, the room was on the small side, but I was only looking for somewhere to sleep at night. The bed was really comfy, the bathroom was really nice. The staff were friendly and pleasant. Definitely recommend staying here.

The rooms are small, but are fitted with everything you would need. I had a few small issues to start with, however when these issues were raised with the manager, I can honestly say that I have never known a response so quick and professionally dealt with. Not only was my room changed, but a bottle wine, fruit and water... More

We were moved to the hotel from another one, the staff were very helpful and when asked to change rooms they were very accommodating, the manager was lovely and couldn't do enough for us.

Excellent service. Polite staff and best place to go around. We could walk to harrods, Kensington high street and Oxford street in 15 mins. Had an amaZing experience. Would definitely come back again.

We were transferred from another hotel here, so we had no idea on what we would find. We were not very happy about what happened but it's the other hotel's fault. Once we got there, we were treated very nicely, staff was always kind, rooms are clean, internet speed is decent, breakfast is pretty good and we have no complains... More

I was a little lost in getting to the hotel and called the hotel for directions as I was sure I was close by. Someone answered the phone 'err hello?'....So I had to double check I'd called the right place! Rude in-experienced staff were not helpful at all. They would be more suited to a supermarket where they dont have... More

Stayed for a couple of days, not really great with the room sizes but the location is central and suited me perfectly. Room Service has been amzing, really like the way they treat their customers. I needed a cab urgently and the manager helped me intentaniuosly and got me a cab. Thanks a Lot !!

Good oveall bargain, enjoyed my stay. Staff was polite and helpfull. Saved a lot of time as it is at the centre of almost everything you want to see in the city. Rooms were small, but the staff was reallyhelpful. Thanks to all of you who made my stay a wonderful experience.

This is a terrible 'hotel'. Rude, ignorant staff (only one of the reception staff was polite), tiny, tiny room, blood on the toilet! Chipped mirror, scuffed, chipped skirting boards. TV didn't work - you had to keep jiggling the wires! A real rip-off. I got out of that place as soon as I could - spent time I should have... More