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The Park Lane Sheraton Hotel

5.0 of 5
Piccadilly, London W1J 7BX, England (Mayfair / St James's / Piccadilly / Green Park )
Hotel amenities
The Park Lane Sheraton Hotel
Ranked #598 of 1,081 hotels in London
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1,457 reviews from our community

Traveller rating
    226
    391
    375
    281
    184
See reviews for
Families
195
 
Couples
501
 
Solo
154
 
Business
329
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
st simons island
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 May 2013 NEW

The hotel has the old school charm with a staff that is polite and accommodating. Yes, the rooms are small, which is typical for older hotels,but has all the necessary accoutrements to make a guest's stay quite comfortable. The location is perfect for so many of the attractions of London. This hotel make Starwood points a worthwhile perk.

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Tintern, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 23 May 2013 NEW via mobile

A weekend in London before moving to Hong Kong was meant to be spent in one of the most luxurious addresses in London but sadly the Park Lane Hotel did not live up to its reputation and certainly not to the photographs on its website. We were immediately disappointed by the entrance and the 'difficult to get through' doors, the... More

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See 3 more reviews by ScubaWeeze for London

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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 22 May 2013 NEW

Having spent many hotel nights on business with Starwood, and in particular the Sheraton Group, this hotel is a little disappointing as it is rated as five star but is very very tired. The bedroom was small (smaller than expected as it was not possible to walk around the bed) and the room/bathroom required maintenance. The bar and restaurant is... More

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Los Angeles
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 May 2013 NEW

The Park Lane one of the more traditional and less modern hotels in London is like being in a country manor. Look at the window and all you can see is green, green, green...of course that's expected since the hotel faces Green Park. The Palm Court is wonderful at tea time and my favorite is the harp player who for... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
23 May 2013

Dear adeeross, Firstly thank you for taking the time to review your stay with us. I am happy to read that you thoroughly enjoyed your stay with us and found the team to be “on top of their game!”. I do hope we are able to welcome you back in the not too distant future to repeat this experience, so... More

Zurich, Switzerland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 20 May 2013 NEW

I spend a lot of time in Starwood hotels travelling for business, and usually go straight for one of these properties whenever available. I am sad to say that this one did not live up to the standard. Heating and cooling in rooms was barely functional, which given that the room was "bijou" should have been no tough task. Bathroom's... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
23 May 2013

Dear J N, Firstly thank you for taking the time to review your stay with us. I was dismayed to read that although a loyal and frequented guest in many Starwood properties, your stay with us did not meet your expectations. I have shared your comments about your experience with the team and once again appreciate that you have shared... More

Spain
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

We had to make an unexpected trip to London and found this hotel on lastminute.com. The location is great, near Green Park tube station. The public areas are very opulent but the same cannot be said about the rooms! Ours did not have much of a view, we faced another building, although the bed was comfortable. The bathroom, although clean,... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
23 May 2013

Dear misssusita, Firstly thank you for taking the time to review your stay with us. I am happy to read that you enjoyed your stay with us and found the room to be comfortable. I have however, shared your comments about how you found the bathroom to be antiquated to both the Housekeeping and Engineering teams for further discussion. I... More

Macclesfield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

I booked this room as a last minute deal to stay in London overnight for the FA Cup Final. As a Manchester City supporter, the game was disappointing, but the hotel was excellent! The room was very spacious, well-appointed and clean. I like the fact the TV also had channels available (e.g. Sky Sports) that you often have to pay... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
23 May 2013

Dear MWCheshire, Firstly thank you for taking the time to review your stay with us. I am delighted to read that although the football match was disappointing for you, you enjoyed your stay with us! I have taken the liberty of sharing your feedback about how you found the Palm Court bar team to be helpful and professional during your... More

San Francisco, California
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW via mobile

Stayed here using cash and points for Starwood and was upgraded to a room (forgot the name) on the 7th floor. It was dated and although that is part of its character the room did not seem well put together. It felt like a holiday inn express (spartan) except with a nice bathroom, very strange. However, it is in a... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
23 May 2013

Dear DennisS, Firstly thank you for taking the time to review your stay with us. I was dismayed to read that you were disappointed with your stay and felt that it was outdated. I have shared your comments with your team and thank you for bringing your feedback to my attention. On a more positive note, I am happy to... More

Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 17 May 2013 NEW

We stayed at this hotel for five nights (5-7 thru 5-12-2013). Thank goodness we spent all day sightseeing in London because the best word to describe our room was DREARY! I thought we had been transported back to the 1920's. We were on the first floor and the view was a brick wall with other rooms staring back. We had... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
19 May 2013

Dear Jimmy M, Thank you for taking the time out to share your comments with us. I was disappointed to read that we were unable to meet your expectations in regards to your room allocation. Rest assured I have shared your comments about the temperature of the shower as well as the general condition to the Housekeeping and Engineering teams.... More

Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 17 May 2013

Got a very good deal via one of the last minute hotel booking sites. We had been looking for somewhere as central as possible and couldn’t believe our luck when this hotel popped up! The weather was kind and as we had just an overnight trolley case, we were able to stroll easily from and to Victoria train station via... More

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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review
19 May 2013

Dear michelnoir1, Thank you for taking the time out to share your comments with us. I am delighted to read that although originally apprehensive you thoroughly enjoyed your stay and found the team to be helpful and polite. I have taken the liberty of sharing your feedback with the Housekeeping and Front Office teams and we look forward to repeating... More

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Hotel Summarization (Beta)

What travellers say

  • Buckingham palace(38)
  • Palm Court(36)
  • Great location(31)
  • Very good(19)
  • Top secret(10)
  • Room service(9)
  • Tube station(8)
  • Friendly and helpful(7)
  • Afternoon tea(5)
  • Art deco(5)

Additional Information about The Park Lane Sheraton Hotel

Address: Piccadilly, London W1J 7BX, England
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#297 Luxury Hotels in London
#418 Family Hotels in London
Price range (per night): S$347 - 720
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Sheraton Park Lane Hotel is centrally located near Buckingham Palace and stroll over to the boutiques of Bond Street, Knightsbridge, and London’s West End theatres. As evening falls enjoy a conversation over a world famous English afternoon tea at the Palm Court, or share the tastes of Italy at the Citrus Restaurant. ... more   less 
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Also Known As:
Park Lane Sheraton
Park Lane Hotel London
Sheraton Park Lane
Sheraton Hotel London
London Sheraton
Sheraton London

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The Park Lane Sheraton Hotel
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