I was at Novotel for a 4 nights stay. Upon my arrival I had a great service at the front desk with dedicated employees. Nothing to mention about the staff they are really helpfull. Ony negative comment for now is the hotel are in major refurbishment and the fire alarm been on 3 times during my stay (Once was an... More

I have stayed in this hotel three times over the last couple of years, in advance of an early Eurostar train from St Pancras. On each occasion, the experience has been a little worse than before. This time, for the price of £200 for one night, not only was the quite modern hotel undergoing unnecessary refurbishment (with no warning on... More

A bit of a curate's egg here! Our room was comfortable and clean with great views over London. (We were on the 9th floor). There is a scenic lift too which is fun. We had a meal from room service as we had been travelling a good deal and couldn't face going out. That was good but as is usual... More

This hotel is in a great location because it's close to King's Cross tube station also, it's clean with decent sized rooms but that's about it for the positives. Basically, the service here is extremely poor. We had ridiculous issues with the WI-fi, breakfast, making telephone calls and the so-called "air conditioning". Maybe it was because they are undergoing a... More

This was both a stay for business and a long weekend with my partner. First comments regard situation regarding the refurbishments in progress descriptions of the new room layout is at the end. Having stayed here a number of times before and been very happy with the accommodation and service we are very disappointed to find ourselves here, in the... More

Very close to King's Cross, St Pancreas and Euston railway stations and within easy walking distance of West End. Very clean and tidy. Flat screen TV and tea and coffee making facilities in the room. FREE WiFI. Bed a bit soft for my taste but comfortable. Currently undergoing refurbishment work on the ground floor reception area so a little inconvenient... More

Stayed in April 2012. Pros * Very close to Euston and St Pancras, plus tube lines * Near British Library * Close to pubs Cons * Was being done up so reception was a bit untidy * Had two teabags in double room - had to ask for more which were grudgingly given. * Fire alarm went off while we... More