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Dolphin Hotel

1.5 of 5
32 - 34 Norfolk Square | Paddington, London W2 1RS, England
Hotel amenities
Dolphin Hotel
Ranked #740 of 1,069 hotels in London
3.0 of 5 stars 139 Reviews
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139 reviews from our community

Traveller rating
    6
    39
    37
    22
    35
See reviews for
Families
36
 
Couples
33
 
Solo
20
 
Business
11
 
What travellers say
  • Paddington station(4)
  • Good location(3)
  • Friendly and helpful(3)
Date Rating
New York City, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 13 April 2012

I'm a budget traveler - I never expect the Ritz accommodations but I was not happy with this property. But, really, to be frank, you must not stay here if you are trying to get a good night's sleep at night. The walls are so thin and the travelers on my floor were extremely loud. It also didn't help that... More

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Malta
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 November 2011
1
person found this review helpful

clean and decent room, good service, good breakfast, helpful reception, but no lift which can be a problem.

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Melbourne, Australia
Top Contributor
820 reviews 820 reviews
Reviews in 71 cities Reviews in 71 cities
300 helpful votes 300 helpful votes
4 of 5 stars Reviewed 6 October 2011
3
people found this review helpful

Dolphin Hotel seems to be like the others I have seen in Paddington – multi-storey, with small rooms that can barely contain a single bed, and a tiny ensuite. My room was cozy enough. They even managed to squeeze in a small desk. It seemed like my room was the result of a renovation, as the shower and wash basin... More

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See 110 more reviews by Fiver75 for London
Bucharest, Romania
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 22 September 2011
5
people found this review helpful

It's the worst hotel that I saw in my life. Carpet in room was compromised because of the smell which could not sleep. you can get sick in this hotel.

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1 of 5 stars Reviewed 14 September 2011
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people found this review helpful

The bed was really uncomfortable, old bed. The bathroom had mushrooms in the roof and smell like pee. The reception staff was nice, but the kitchen stuff (breakfast) was really terrible. We cleaned our own table, and wait 15mins to get the brekfast, Nobody come to us to ask what we wanted, so we asked the girls about the breakfast,... More

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Hednesford, Staffordshire
1 review
4 of 5 stars Reviewed 19 August 2011

Oringinally booked Dolphin but on arrival was told we were to occupy the Shakespeare (right next door; same owners) that was fine. Nice big room for the four of us. Own small shower/toilet room adequate. Pleasant staff. Great choice of breakfast. Considering prices I've paid for hotels around the world for the price paid here for a family of 4... More

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Dolphin_Management, Manager at Dolphin Hotel, responded to this review
28 August 2011

It gives our team immense joy to hear you had a great time. We aim to satisfy, and when we do - it is the best feeling. We provide the same high quality service in both Shakespeare and Dolphin hotels. It provides a wider choice for our guests, and even when the rare unexpected problem occurs with a room, it... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 August 2011
1
person found this review helpful

we had wet towels that had been just picked up off the floor and folded back up. one night we got into bed and the sheet was wet in one spot the bathroom was as big as a dog kennel you could hardly move and the shower was leaking and the toilet seat was broken the staff were not helpful... More

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Dolphin_Management, Manager at Dolphin Hotel, responded to this review
28 August 2011

I am regretful to hear about the discomfort you experienced with us. We take any critique seriously and will be looking further into the matter. Our housekeepers regularly check the rooms after the cleaners have finished with them, to keep our cleaning standards in check. Our receptionists always try to help as best as they can and in most cases... More

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 July 2011
1
person found this review helpful

We quite liked this hotel compared to other budget hotels we've stayed in in London. There was enough floor space that you didn't have to either have your suitcase open on the bed or be in the bed yourself. The shower was broken and old but it worked. Unfortunately the underground trains vibrated the room slightly but we slept well.... More

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Dolphin_Management, Manager at Dolphin Hotel, responded to this review
28 August 2011

I am glad you liked our hotel. We always try to stay competitive in prices and standard we provide. Please accept my apology for the shower. Our qualified maintenance staff works every day and does their best to fix anything that is broken as soon as possible. The underground is a bit of a nuisance but only affects the lower... More

Ipswich, United Kingdom
Top Contributor
61 reviews 61 reviews
Reviews in 43 cities Reviews in 43 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 31 March 2011
1
person found this review helpful

Just a few minutes walk from Padington main line and underground stations, with plenty of bus routes in the area as well - location is excellent. Check in handled speedily and efficiently: on advising that I had to leave early in the morning there were apologies given for the fact that it would be before the continental breakfast was available.... More

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See 5 more reviews by RobIpswich for London
Dolphin_Management, Manager at Dolphin Hotel, responded to this review
28 August 2011

We are delighted to hear you have enjoyed your visit. I hope we can accommodate you on your next trip to London as well. Also, thank you for all your photos. Let me just add, the few old television sets that we still have left, will be shortly replaced by new flat screen TVs. More

Hillsborough, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 March 2011

We chose this hotel because it is close to the Subway and bus route plus we were able to park our rental car. We chose this hotel because it has a swimming pool for my boys plus it has a small kitchen, The dining room is great for evening meals.

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Dolphin_Management, Manager at Dolphin Hotel, responded to this review
23 August 2011

Thank you so much for the review. However, I must warn you and any of the guests reading this, we do not have a pool inside our hotel (although there are a few public ones in the area), nor do we have kitchens in our rooms. It is possible your review was directed at the "Dolphin House", which is also... More

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Additional Information about Dolphin Hotel

  • Best Western London
  • Dolphin Hotel London
Address: 32 - 34 Norfolk Square | Paddington, London W2 1RS, England
Price range (per night):* S$173 - 360

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Dolphin Hotel
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