I stayed here to attend an evening event at St James Palace which was only a short walk away. I didn't need to take a taxi and I felt safe enough to walk in the dark evening. Hotel staff gave me directions but were happy to call a taxi if I need one.
The room was small but clean, staff...
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Not much I can say on this one, it was a hotel in London, felt very impersonal around reception and I wasn't sure if breakfast was included or not so just didn't bother. If I'd paid full price, £360 per night I wouldn't have been happy at all but at £110 for a double for the night can't complain. Had...
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Dear reviewer,
We are very sorry we didn’t exceed your expectations on this occasion but we do appreciate the fact you were constructive with your comments.
If we can be of any assistance in the future with a booking we will endevour to exceed your expectations.
Please feel free to contact our customer service desk if you wish to make...
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I am a regular visitor to this hotel, and can can confirm that it is in the ideal location for most of the main London attractions. The staff are really polite, but the rooms are a bit dated.
Dear reviewer,
Thank you for your kind words, they were very much appreciated when they were discussed at the morning meeting.
We look forward to welcoming you back to the hotel in the very near future.
Kind regards
Steve Cane & Team
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Rather than calling it old, I'd call it classic and the interior quite nice. The bathrooms were great, the room was clean and just the right size considering we didn't spend to much time inside it and went out to see the sights, which were all within walking and tube distance. Great location, I mean Buckingham Palace is practically across...
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Dear Reviewer, thank you for taking the time to give the hotel feedback, we discussed your comments at the morning meeting and the team appreciated your comments.
I have passed on your comments with regards to our concierge (frank) in person, and once again he was very grateful, We have also discussed your feedback with regards to the food and...
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only got back last night from having a weekend away in this hotel with my husband,to be honest i read some of the comments on here about the hotel before we left, so i was nervous when we arrived in london but when we got outside the hotel ok the the grey brick work is abit dull but the rest...
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Dear reviewer, Thank you for your feedback, It gave me great pleasure in sharing your kind commnets with the team at our morning meeting. As you quiet rightly state, we are not blessed with the best looking building but we certainly have attentive staff to welcome you to the hotel.
It is very nice to hear you will be back...
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It only has two floors and is right next to a large overnight building site. I'm a heavy sleeper but the noise here is awful. There's men not 30ft below me shouting, running generators / diesel engines and moving loud heavy building materials. I've been awake since 3am with it. Not a good business hotel for these reasons.
Dear Reviewer, please accept my apologies with regards to your sleepless nighl, it is very rare we have such a complaint as although there are some building works going on within the Victoria area we do not seem to have had any noise issues to date.
Given the fact you have had a sleepless night and we do wish for...
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Great location and only 3mins from tube at Victoria. Not much to look at from the outside but inside the decor was good and the public areas spacious and comfortable . Rooms were very clean and well presented and although ours was by the road we didn't hear any traffic at all.
Breakfast was great ,choice was huge and the...
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Dear Reviewer,
Thank you for those kind words, I will pass on your comments to the team at our morning briefing, We at the hotel are extremely pleased you had an enjoyable stay with us and look forward to welcoming you back to the hotel in the near future.
Kind regards
Steve Cane & Team
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This hotel is a real surprise! Externally it is extremely ugly but the reception area is modern, sparkling and spacious. We had room 158 - biggest room I have ever had in London.
The decor is indeed a little out of date but the room was spotless and I found the large bed very comfortable. The bathroom was spotless.
Breakfast...
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Dear reviewer, Thank you so much for the kind and thoughtful feedback, I will pass this onto the team at our morning meeting tomorrow, I have to agree our hotel was not blessed with looks but clearly you recognised how the team really care about their hotel when you stay with us.
I am also very pleased you have had...
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Handy location near Victoria At street level is was a bit difficult to find Breakfast was included and not bad But, I had single occupancy of a double room with possibly the smallest bathroom in the world The whole thing was dated It was clean ...and the shower pressure was great But I had to pay £183!!!!! Laughable!
Dear reviewer, Please accept my apologies for the disappointment caused when you stayed with us recently, I would not wish for anyone to feel they didn’t receive value for money when staying with us, I very much appreciate the fact you have been constructive and explained the room was very clean and the shower had great water pressure, If you...
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Old hotel and not worth of 4 star - we where travelling on business and we thought we where staying at a nice quality hotel but that came out very different. Everything so old and used and rooms where so cold - no coffee or tea in the room no minibar or small fridge. Wi-fi not included in the room...
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Dear reviewer, Please accept my apologies for the disappointment you experienced when staying with us at the Thistle Westminster recently, I have fully investigated your comments with regards to having no tea and coffee in your room, I find this very strange given we have this facility in every room in the hotel and the team are extremely good at...
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