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Hilton London Metropole

4.0 of 5
225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
Ranked #296 of 1,069 hotels in London
4.0 of 5 stars 2244 Reviews
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2,244 reviews from our community

Traveller rating
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    411
    201
    107
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Families
395
 
Couples
428
 
Solo
163
 
Business
384
 
What travellers say
  • Tube station(66)
  • Very good(65)
  • Edgware road(47)
  • Oxford street(46)
  • Marble arch(35)
Date Rating
North Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 28 May 2012 NEW

Booked this hotel online about 2 months in advance for a mid May stay of several nights. Price was less than $300 per night for 3 adults (2 beds) incl. all fees and taxes. Nice room, very good beds, very friendly staff (almost all are from somewhere else than the UK. guess that is globalization). Loved the breakfast buffet which... More

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See 2 more reviews by palex9 for London
Aberdeen, United Kingdom
1 review
4 of 5 stars Reviewed 28 May 2012 NEW
1
person found this review helpful

Great location near tube stations, easy and quick check in, rooms comfortable and requests made in advance were quickly dealt with, breakfast one of the best ranges I have seen in a hotel for the price we paid.

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Tampa, Florida
Senior Contributor
28 reviews 28 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 28 May 2012 NEW
1
person found this review helpful

This was a great hotel, with a friendly international staff. Our room was spacious and quiet at night while we slept. There were some guests who seemed concerned with the views available from the rooms--there are none, really, ours was of a construction site. It never occurred to me to worry about the view from our room when we would... More

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See 11 more reviews by under25 for London
Auckland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 28 May 2012 NEW via mobile
1
person found this review helpful

My fiancee and I stayed for one night in May 2012 as her parents were already staying and we made a last minute decision to stay too. It was Sunday night at about 8:30pm so we approached the check-in and asked for a room. We were told that the price was £148 for a standard room but there were only... More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
29 May 2012

Dear PDWFire, Thank you very much for your review. I was happy to see that despite the issue you've experience at check-in you where able to enjoy a good night sleep. I completely understand your comment regarding the booking you where trying to make. You can sometimes find cheaper rate for our hotel if you book through a travel agent... More

Tampa
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 28 May 2012 NEW

The Metropole is a large and very busy convention style hotel. The West Tower is comparatively new and is designed and decorated to match many new US Hilton properties. The East Tower is older and is dated in appearance and amenities. The ground level corridors, check-in desk, concierge desk, coffee shop and restaurant areas were congested in the mornings and... More

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Tampa Fl
Senior Contributor
27 reviews 27 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 27 May 2012 NEW

We had the pleasure of staying this lovely, well situated hotel May18-25, 2012. As diamond level Hilton guests we had considered other properties but this could not be beat for proximity to the tube stations. Getting out and about quickly in any direction was done easily here. We found our room( queen superior 1191) to be spacious for Mom, Dad,... More

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See 9 more reviews by curbymom for London
Orlando, Florida
1 review
2 of 5 stars Reviewed 25 May 2012 NEW

We arrived at 11:30 am after a long airline flight, only to be told no early check in, although it was offered to us as an option plus we requested a room not facing a building. We got neither. Our reception was cold, mechanical and rude. Even though we saw many people get rooms, we were kept waiting and waiting... More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
27 May 2012

Dear kathy_inflorida, Thank you for your review As we pride ourselves in meeting and exceeding our guests' expectations, we were both surprised and disappointed to find that you were not completely satisfied with your hotel stay. Please accept our sincere apologies for any inconveniences that may have been caused in regards to the room comfort as our guests usually refer... More

budapest
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 24 May 2012 NEW

I have stayed in this hotel many times and it offers reasonable value for money close-ish to the west end. What I do not understand is how they never have enough staff - I so often have to wait to check in / out, and last time had a rate which included breakfast which was a complete waste of money... More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
25 May 2012

Dear Spring100, Thank you very much for your review. As we pride ourselves in meeting and exceeding our guests' expectations, we were both surprised and disappointed to find that you were not completely satisfied with your hotel stay. Please accept our sincere apologies for any inconveniences that may have been caused in regards to the noise from the fire exit... More

London, United Kingdom
2 reviews
2 of 5 stars Reviewed 24 May 2012 NEW

Room was small, not what i expected for the Price i Paid, Drinking in hotel is very dear and 10% charge is never mentioned until you pay for the drink and that is for people staying in hotel. Never used the leisure facitlites but they did look the part stayed in a different hotel on the sunday night(our plans changed... More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
25 May 2012

Dear Naomi M, Thank you for your comment. I am sorry that you where not completly staisfied with your stay especially regarding with the price. Please feel free to review the prices within London and then look at our prices. You will find that we are excellent value for money and indeed, why not visit the Hilton Website to obtain... More

Ogmore by sea
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 23 May 2012
1
person found this review helpful

I stayed very frequently at the Metropole when on business in North London a few years ago and encountered many of the problems reported by other reviewers - long delays to check in, rooms not available by 16.00 and pre-paid rooms charged a second time to the compulsory credit card However, on a recent visit the room was available on... More

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Jean Laurent, Manager at Hilton London Metropole, responded to this review
24 May 2012

Dear Ogmorefolkies, Thank you very much for your kind comments. I am pleased to hear that you have noticed our improvements and enjoyed your stay in our hotel. As a team we aspire to achieve excellent service every day. Come back soon and try Minako at the Met on the 23rd Floor - you'll love the view. Kind Regards, Jean... More

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Additional Information about Hilton London Metropole

  • Hilton International London
  • Hilton Metropole London
  • Hilton London
  • London Hilton
Address: 225 Edgware Road, London W2 1JU, England
Price range (per night):* S$246 - 868

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