my wife and her friend had pre paid 3 days at the end of May ,but due to her friends illness , we went together on saturday.the check in took longer than it should have but they kindly changed us to a double room on the 5th floor.
The room was well presented but much too small for the price.A...
More
I stayed for 2 nights while on business in the City, The location was fine for me - given the good weather I was able to walk everywhere and enjoy a lovely stroll by the banks of the Thames each evening. If weather was bad then the location might be less convenient as it is a 5/10 minute walk to...
More
We stayed here for 4 nights in May. Very close to Tower Hill tube station so very easy to get around London. St Katherine's wharf area is lovely, there are lots of restaurants nearby.
The staff were all polite and friendly, however the computer system was down when we arrived so we had to be let into our room by...
More
Dear Reviewer
Thank you for taking the time to post,
I’m so sorry that you were affected by the system outage we experienced and I hope this did not inconvenience you too much during your stay. I regret that the shower was not up to standard and that we did not have the opportunity to arrange an alternative room for...
More
January - and we were after staying around the Tower Bridge area, where we had stayed the last time in London, but we weren't able to stay at the same Hotel, so went on a "lastminute..."-type website, and found a couple of "Mystery Hotels"...wow! Were we glad we did! The identity wasn't revealed until we'd made the booking, and we...
More
Dear Reviewer,
Thanks for your post,
I’m thrilled that you had such an enjoyable stay with us and were so pleased with your view.
It was a pleasure to share your kind comments with the team and I hope that it is not too long until you visit us again.
Kind regards
Ian
More
Last stayed here in 2004 (when this was a Thistle hotel) and it was getting past it's best even then. The intervening 8 years have not been kind and this hotel is now crying out for investment. From the cracked marble floor tiles in the foyer through to the terrible state of the bedroom decor - everything needs attention. We...
More
Dear Reviewer,
Thank you for taking the time to post,
I’m truly sorry to read that your room did not meet your expectations. I appreciate your feedback on the décor of the rooms but would like to assure you that a programme of refurbishment works is in place and continues this year with the refurbishment of our standard bedrooms and...
More
Stayed at the Guoman Tower over the weekend of the 19th May. Great location, friendly staff. Breakfast was quoted at £21.00 but reduced to £12.00 as we had booked on line, so well worth it. Great view from the room, already looking forward to going back!!
Dear Reviewer,
Thanks for your post,
I’m delighted to read you had such a great stay with us and are already looking forward to returning. I’m also glad you took advantage of the discounted breakfast vouchers available from reception and hope you enjoyed your breakfast.
We look forward to welcoming you back again soon.
Kind regards
Ian
More
The hotel would benefit from an external face lift,but do not let this put you off , we have stayed here on 4 occasions.... great staff, lovely bars with huge windows overlooking river and bridge, excellent restaurant, nice clean spacious rooms, parking underground, there is not a better location, our favourite London hotel, river cruise outside the front door.
Dear Reviewer,
Thanks for your post,
I’m delighted that the Tower is your favourite London Hotel and really enjoyed reading your feedback. We look forward to welcoming you back for your fifth stay soon.
Kind regards
Ian
More
Mrs Benny stayed in this hotel whilst visiting London for a corporate event. Hotel doesn't look much from the outside however don't let that put you off. Room 692 was very spacious with a separate study area,well-fitted bathroom and the Gherkin, the Shard and Tower Bridge could all be seen from the room. Room service were called upon to provide...
More
Dear Reviewer
Thanks for your post,
I’m so pleased to read you found the team to be friendly and enjoyed the selection at breakfast. We have just transformed our Gallery Restaurant into our premier breakfast room so your feedback is really valuable.
I hope you are able to visit us again soon.
Kind regards
Ian
More
We booked this hotel for its location, which to be fair, is fab! Check in was quick however our room key didn't work so we had to go back to reception to get this sorted which was a pain as we were on the 6th floor.
In the main our stay was enjoyable, yes the rooms are a little dated...
More
Dear Reviewer,
Thank you for taking the time to post,
I appreciate your feedback following the fire evacuation on Friday; guest safety is of the highest priority to us and as a result of your feedback a full review of our evacuation procedures has been carried out. I can assure you that our procedure is approved by the London Fire...
More
Spent last Saturday night at this hotel, specially picked for its location overlooking the river Thames and St. Katherine's Dock - I have a love of locks and found the one here facinating.
We arrived about 11.20 am and were advised we could upgrade for £40 whch meant we could get into our room instead of waiting until 3 pm....
More
Dear Reviewer,
Thank you for taking the time to post,
I’m so pleased to read that the location of the Hotel suited your needs perfectly. You clearly had a jam packed weekend and I’m really glad that the Tower provided a great base.
It’s great to read that you have stayed at the Cumberland and I hope you will also...
More
If you own or manage The Tower, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
1,252 Reviews
789 Reviews
