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DoubleTree by Hilton London - West End

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Traveller (1249)
Room & Suite (557)
Dining (57)

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About

#269 of 1,170 hotels in London
Location
Cleanliness
Service
Value
The DoubleTree by Hilton Hotel London - West End (WC1), is a four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 261 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Superior, Premium rooms and Suites). Wireless high-speed Internet access is available at the hotel.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Banquet room
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Electric kettle
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
Languages Spoken
English, French, Spanish, Arabic and 2 more
4,632Reviews80Q+A100Room tips
Traveller rating
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Gordon R wrote a review 16 Mar
Alness, United Kingdom1 contribution
Excellent service, warm, friendly staff. Location is ideal for West End Shows and London Underground. I would definitely recommend and will stay again. Special thanks to Lakshani for upgrading our room and her help in printing our football tickets.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GEETHA LAKSHMI, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 2 days ago
Dear Guest, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and our service. We're especially grateful for your kind words about our customer service and friendly staff. It's fantastic to know that Lakshani made a positive impression on you. We are fortunate to have a dedicated team, and we'll be sure to pass along your compliments. Thank you for choosing us, and we can't wait to have you with us again. Best regards, K. Geetha Lakshmi Guest Relations Manager guestrelations@dtlondonwestend.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dokken wrote a review Apr 2023
Terrigal, Australia162 contributions98 helpful votes
Hotel's Favourite
Back to London for a 5 x Night stay and this time chose the DoubleTree by Hilton in the West End. I've been to London several times and have usually stayed in the Kensington / Knightsbridge area, but wanted a change for this trip - glad I did. In my mind DoubleTree is Hilton Boutique (ish) and cheaper than the full-blown Hilton. An easy hotel to get to from Heathrow - take the Piccadilly Line train from the airport to Holborn Tube Station, then it's a 5min walk - cheap, easy, a bit over an hour and no London traffic. I'm Hilton Gold so I had free breakfast, a room upgrade and a few other small perks. The room is on the small side (but that's normal in London), but is well appointed. I DID like that there was USB on each side of the bed (great for phones etc) - there's no clock in the room so phone is how I tell the time when I wake up at odd hours (jet lag). There's a couple of universal power outlets as well as the UK ones - great thinking. There's several shelves in the bathroom - that my Wife thought were a good thing for all her stuff. We found the room pretty warm even thought it was between 6-16deg C during our stay and we didn't turn the AC on and even had the window open. Bed was nice and firm and the linen was great. No bath (nice shower only) in our room - after some long walks a bath to soak in would've been nice. Breakfast is great and has all the usual hotel type offerings. The also have a bit of vegan / gluten free / health options. The Breakfast staff are warm, inviting and efficient. Did spend a couple of evenings in the hotel bar / restaurant and it was also great. Nice selection of drinks / bar food and "proper" meals at reasonable prices. Great staff here as well. There's plenty of restaurants and bars within walking distance. As the name suggests the West End theatre district is close by as well if you're checking out some shows (and there's HEAPS of them) and you can take the Tube from Holborn to get anywhere if you don't want to walk (we walk everywhere). Hey... even their muzak playlist in the hotel bar / restaurant was great we thought. All nice things to say about this hotel from us and we'd go back there anytime.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Lakshani De Zylva, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 22 Apr 2023
Dear Guest, Thank you for your 5* review we really appreciate it!! I am happy to hear that the stay was as per your expectations. We look forward to welcoming you back to our hotel in the not too distant future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David S wrote a review 15 Mar
1 contribution
Highly recommended. The staff are wonderful - they are always professional, polite and extremely helpful. Our receptionist - Geetha - helped us tremendously to accommodate our preferences in terms of the room and made our stay exceptional.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lakshani De Zylva, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 3 days ago
Dear Guest, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and our service. We're especially grateful for your kind words about our customer service and friendly staff. It's fantastic to know that Geetha and the front desk staff made a positive impression on you. We are fortunate to have a dedicated team, and we'll be sure to pass along your compliments. Thank you for choosing us, and we can't wait to have you with us again. Best regards, Guest Relations Team guestrelations@dtlondonwestend.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dar g wrote a review 14 Mar
1 contribution
I always pick this hotel every weekend in London. I’ve stay numerous times and never disappoint. Good clean comfortable room and bathroom. Receptionist are friendly, helpful and quick to check in. Geetha, one of the receptionist have always been helpful and in once instance was quick to resolve my issue super late at night by transferring me to another and a superior room. Super thanks! Location is pretty central, good breakfast, and a pretty bar/restaurant, love their steaks!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lakshani De Zylva, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 4 days ago
Dear Guest, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and our service. We're especially grateful for your kind words about our customer service and friendly staff. It's fantastic to know that Geetha and the front desk staff made a positive impression on you. We are fortunate to have a dedicated team, and we'll be sure to pass along your compliments. Thank you for choosing us, and we can't wait to have you with us again. Best regards, Guest Relations Team guestrelations@dtlondonwestend.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julie W wrote a review 13 Mar
Cirencester, United Kingdom138 contributions66 helpful votes
We booked here for our place to stay while celebrating my 50th birthday. Firstly - the location is fabulous. Just great for getting about. And I can’t fault the noise in the room. Considering where we were the room was very quiet. And while on the room - it was clean and comfortable, not sure you need anything more ! But where this hotel stood out for us was the attention they gave me for my birthday. I felt very special. It all added to a wonderful experience. I’d like to thank the staff for making it such a great weekend. So much so, this will now be our hotel of choice while visiting London. Thank you guys - keep up your fabulous job :)
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lakshani De Zylva, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 5 days ago
Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable. Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit! Once again, thank you for choosing us and for sharing your happiness with us Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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236gerardom wrote a review 12 Mar
Madrid, Spain5 contributions1 helpful vote
Very good treatment and service. Geetha was very helpful in the reception. She was very helpful printing the boarding pass for the following day. Breakfast was very complete. Great location and good amenities. Will certainly come back to this hotel
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lakshani De Zylva, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 6 days ago
Dear Guest, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and our service. We're especially grateful for your kind words about our customer service and friendly staff. It's fantastic to know that Geetha made a positive impression on you. We are fortunate to have a dedicated team, and we'll be sure to pass along your compliments. Thank you for choosing us, and we can't wait to have you with us again. Best regards, Guest Relations Team guestrelations@dtlondonwestend.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John Holly O wrote a review 12 Mar
1 contribution
I was greet by Geetha when I checked in. It was not the first time she served me and every time not only she is very professional, but also helpful and caring. I must say that the service she provided is one of the best I have received when checked in at a hotel.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Lakshani De Zylva, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 6 days ago
Dear Guest, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and our service. We're especially grateful for your kind words about our customer service and friendly staff. It's fantastic to know that Geetha made a positive impression on you. We are fortunate to have a dedicated team, and we'll be sure to pass along your compliments. Thank you for choosing us, and we can't wait to have you with us again. Best regards, Guest Relations Team guestrelations@dtlondonwestend.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sovereign42Cat wrote a review 12 Mar
London, United Kingdom15 contributions10 helpful votes
Stayed at hotel as a base for seeing MJ at The Prince Edward theatre. We had two rooms booked both of which we were kindly given a room upgrade. The rooms are immaculately presented and the hotel staff were always polite and attentive. A shout out for Jotleen who made our stay so pleasurable and enjoyable with amazing customer service. The breakfast choices were excellent. Would highly recommend hotel and looking forward to our next visit.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Hotel had limited availability of umbrellas so make sure you bring an umbrella if rain is forecast!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lakshani De Zylva, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 6 days ago
Dear Guest, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and our service. We're especially grateful for your kind words about our customer service and friendly staff. It's fantastic to know that Jotleen made a positive impression on you. We are fortunate to have a dedicated team, and we'll be sure to pass along your compliments. Thank you for choosing us, and we can't wait to have you with us again. Best regards, Guest Relations Team guestrelations@dtlondonwestend.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Catherine T wrote a review 12 Mar
Knutsford, United Kingdom69 contributions31 helpful votes
A great hotel located 5 mins walk from Holborn station. I was upgraded because I’m a Hilton honours member so I was given a king deluxe room at no extra charge. The rooms are clean, modern and have everything you need. The hotel bar is a lovely environment to socialise in and the breakfast selection was great and very tasty. I would definitely stay here again.
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Date of stay: March 2024Trip type: Travelled on business
Room Tip: Hilton charge for the bottled water in your room so out of principle, I take my own.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Lakshani De Zylva, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 6 days ago
Dear Guest Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had a delightful stay at our hotel. Your appreciation for our staff means a lot to us – we take great pride in ensuring our guests' satisfaction. We are committed to providing exceptional service and creating memorable experiences for every guest, and it warms our hearts to know that we succeeded in making your stay enjoyable. Your positive feedback encourages us to continue delivering top-notch hospitality, and we genuinely look forward to welcoming you back on your next visit! Once again, thank you for choosing us and for sharing your happiness with us Kind Regards Lakshani De Zylva Guest Relations Manager l.zylva@dtlondonwestend.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MShah50 wrote a review 12 Mar
2 contributions
Geetha was very helpful in getting me an excellent room after I had concerns about the heat not working during the earlier stay in the week. She followed up to make sure that I was comfortable with my stay. I would definitely stay at the Double Tree Westend on my next visit to London.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Lakshani De Zylva, Guest Services / Front Office at DoubleTree by Hilton London - West End
Responded 6 days ago
Dear Guest, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay and our service. We're especially grateful for your kind words about our customer service and friendly staff. It's fantastic to know that Geetha made a positive impression on you. We are fortunate to have a dedicated team, and we'll be sure to pass along your compliments. Thank you for choosing us, and we can't wait to have you with us again. Best regards, Guest Relations Team guestrelations@dtlondonwestend.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$260 - S$454 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton london - west end hotel london, park inn russell square, bonnington hotel london
LOCATION
United KingdomEnglandLondonBloomsbury
NUMBER OF ROOMS
261
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON LONDON - WEST END: UPDATED 2024 Hotel Reviews, Price Comparison and 1,311 Photos (England) - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton London - West End
Which popular attractions are close to DoubleTree by Hilton London - West End?
Nearby attractions include The British Museum (0.3 km), Novelty Automation (0.4 km), and Faulty Towers the Dining Experience (0.3 km).
What are some of the property amenities at DoubleTree by Hilton London - West End?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton London - West End?
Top room amenities include air conditioning, a flat screen TV, and a seating area.
What food & drink options are available at DoubleTree by Hilton London - West End?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at DoubleTree by Hilton London - West End?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to DoubleTree by Hilton London - West End?
Conveniently located restaurants include Bloomsbury Street Kitchen, Drury 188-189, and Pizza Union Holborn.
Are there opportunities to exercise at DoubleTree by Hilton London - West End?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton London - West End?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton London - West End offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at DoubleTree by Hilton London - West End?
The staff speaks multiple languages, including English, Spanish, French, Portuguese, Hindi, and Arabic.
Are there any historical sites close to DoubleTree by Hilton London - West End?
Many travellers enjoy visiting Houses of Parliament (2.3 km), Tower of London (3.4 km), and Churchill War Rooms (2.0 km).