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The Milestone Hotel

5.0 of 5
1 Kensington Court | Kensington, London W8 5DL, England
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The Milestone Hotel
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Ranked #2 of 1,069 hotels in London
5.0 of 5 stars 505 Reviews
Travellers' Choice award winner Travellers' Choice® 2012 Winner Luxury | Top 25
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505 reviews from our community

Traveller rating
    442
    38
    21
    2
    2
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Families
117
 
Couples
234
 
Solo
33
 
Business
60
 
What travellers say
  • “Afternoon tea” (15)
  • “Room service” (15)
  • “Royal Albert Hall” (14)
  • “High Street” (8)
  • “Very good” (7)
Date Rating
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Average Hotel With Poor Internet Service”
3 of 5 stars Reviewed 22 May 2012

I am basically confirming the comments made by those reviewers who rate this expensive hotel as merely average.  Our room was very small; we could hardly get past the furnishings and into the bathroom. Indeed, the latter was almost as big as the bedroom.  The staff was ungracious, with the front door being unmanned most evenings we returned from sightseeing.... More

Was this review helpful? Yes
Andrew Pike, General Manager at The Milestone Hotel, responded to this review
24 May 2012

Thank you for letting us have your invaluable feedback following your recent stay with us. Whilst I am pleased to note that you enjoyed our location, the quality of our furnishings and in particular our housekeeping service I am most concerned to read of your disappointments with our complimentary internet service. We do carry our regular audits on signal strength... More

London
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Fab afternoon tea”
5 of 5 stars Reviewed 21 May 2012

I booked to have afternoon tea here while my Spanish friend visited with his Japanese girlfriend and was so happy I chose The Milestone. They were both totally blown away by the experience! They thought the setting in the park lounge, sat by the fire, was perfeclty British and couldn't get over how great the food was, nor how much... More

Was this review helpful? Yes
See 2 more reviews by Travelseahorse for London
Egham, UK
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Loved the Milestone”
5 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

I usually stay at the Royal Garden over the road (which I also love), but we had older members of the family who could afford the Milestone. It was a super experience. We had a family do in central London and were in and out for two days. I can't thank the staff, and particularly the doorman, enough for how... More

Was this review helpful? Yes
See 2 more reviews by UKSapphire for London
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
21 May 2012

Dear Reviewer Thank you for your review of The Milestone Hotel. I am happy that you managed to stay with us here at The Milestone. It is always good to know how we measure up to the other hotels around us. I am very happy that you enjoyed your breakfast in Cheneston’s and can assure you that you will always... More

Eastsound, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“The Most Incredible Hotel in Kensington!”
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

My husband and I recently celebrated our 55th anniversary at The Milestone Hotel in London. It was a return visit - we knew how fabulous the hotel, staff, and amenities would be. But this time, The Milestone staff went above and beyond! When we returned from dinner on our anniversary, our room had been strewn with rose petals, floating candles... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
21 May 2012

Dear Reviewer Thank you for your wonderful review of The Milestone Hotel. Firstly congratulations on your 55th wedding anniversary, that is truly a very special Milestone to celebrate. I am delighted that you chose to celebrate such a special day with us. We love surprises here at The Milestone and my team are always ready to delight our guests with... More

South Africa
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“worthy of the praise”
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

My review reflects the 5-star reviews of the Milestone's other guests. It is a quaint, friendly, warm and luxurious little hotel with a big hart. My daughter and I stayed here for 4 nights and enjoyed everything the hotel has to offer - from their superb dinners, lovely breakfast to high tea.

Was this review helpful? Yes
See 7 more reviews by CoolRamblings for London
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
21 May 2012

Dear Reviewer Thank you for reviewing The Milestone Hotel. I am very happy that you and your daughter enjoyed our hotel so much. I am delighted to read that you found our hotel to be warm, quaint and friendly as this is exactly what we strive to achieve. I am equally pleased that you managed to visit our Food and... More

Tel Aviv, Israel
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Fifth time and always a treat”
5 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

This is my fifth visit in the last two years. Great luxury hotel with a very good breakfast, very high class rooms and a good resturant for dinner. Small pool and gym. All in very good taste, high maintenance and good staff.

Was this review helpful? Yes
See 2 more reviews by fineshmecker13 for London
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
21 May 2012

Dear Reviewer I am delighted that you enjoyed your stay with us, even more so reading that this was your fifth visit. Our team do pride themselves on consistently delivering only the best service in a warm and relaxing environment and am happy that this reflects in the feedback we receive. I do hope we see you back for number... More

Valdosta, Ga usa
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Treat yourself”
5 of 5 stars Reviewed 8 May 2012
2
people found this review helpful

Just finished 7 days at the Milestone. What a great taste of English living. The hotel has a limited nuimber of rooms and a large staff that is constantly trying to please you. No request is to small and they take pride in everything they do. You just cannot go wrong by staying there.

Was this review helpful? Yes
See 2 more reviews by Orson W for London
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
11 May 2012

Dear Reviewer Thank you for your wonderful review of The Milestone Hotel I am delighted to read your comment about our teams commitment, they do live by our motto “No request too large no detail too small” and it is great to see that this is noticed and appreciated by our guests. I sincerely hope we see you again in... More

dubai
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“The Milestone”
4 of 5 stars Reviewed 8 May 2012
1
person found this review helpful

Were there for a week. The rooms were charming and unique, but you need a suite to be able to move around, so that is what we got. The service is very personal and their afternoon tea the best I ever had. The concierge was very talented when it comes to restaurants but with a hiccup; I wanted them to... More

Was this review helpful? Yes
Andrew Pike, General Manager at The Milestone Hotel, responded to this review
9 May 2012

Thank you so much for taking the time to review the Milestone following your stay with us in August 2011. I am pleased to note that overall you very much enjoyed your experience with us and most importantly felt that we provided the personal level of service that you should rightly expect from us. Thank you also for the kind... More

Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Charming, Elegant Boutique Hotel near Kensington Palace”
5 of 5 stars Reviewed 6 May 2012
1
person found this review helpful

The Milestone Hotel exceeded my expectations. The service is top notch. The decor is breathtaking - my favorite area was the bar, which used to be the stables for this stately mansion. Each room is individually decorated with a distinct personality and when you book your reservation, the team will send you a "preference list" which will ask you for... More

Was this review helpful? Yes
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review
11 May 2012

Dear Reviewer Thank you for reviewing The Milestone Hotel It’s wonderful to read that you had such a great time here at The Milestone Hotel. Markus our Head Barman was delighted that you enjoyed your time in Stables Bar; it’s truly one of London’s hidden gems. I am very happy that you enjoyed our wonderful location in front of Kensington... More

Nairobi
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
“Simply the home-liest hotel in London”
5 of 5 stars Reviewed 2 May 2012
3
people found this review helpful

The Milestone Hotel is our home away from home while in London. There's something very special about this boutique hotel starting with the location, the warmth of the entire staff, the overall ambience, the decor, the service, the food and above all, the personal touch given on personal requests - this aspect is what I consider to be the hallmark... More

Was this review helpful? Yes
See 3 more reviews by ZahraNairobi for London
Andrew Pike, General Manager at The Milestone Hotel, responded to this review
5 May 2012

I was absolutely delighted to read your thoughts on your "home from home" in London. I have passed your kind words on to all of the team here. It is through listening and learning from our regular guests, like yourself, that we always try our very best to ensure our service and facilities are always to the highest standard whenever... More

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Additional Information about The Milestone Hotel

1 Kensington Court | Kensington, London W8 5DL, England
Price range (per night):* S$662 - 1,732

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The Milestone Hotel
1 Kensington Court Kensington
London W8 5DL
England
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