Booked into the Royal Garden for a special weekend away with relatives. We were very pleased with our choice of hotel. The hotel was excellently situated for the places that we wanted to visit, including Kensdington Palace. We had garden rooms overlooking Kensington Gardens and would recommend these. Our rooms benefited from a lovely view and had all the facilities...
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Stayed at the Royal Garden hotel as part of the Worldhotels Conference and enjoyed the hotel very much. Renovated rooms, good service and and staff attention.
Booked a king room but only had smoking rooms on check in NOT GOOD so gave us a queen room NOT GOOD ! Also only one cup in room to make tea so had to share , and they call this a five star hotel I don't think so !
Dear guest,
I do apologise for the issues you encountered with your room reservation. We have only a small number of smoking rooms in our hotel to be able to accommodate all of our guest’s requirements. I regret that only one of these roomswas available in your selected room type. When booking directly with the hotel we will always ask...
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How to train staff to enter the hotel rooms without knocking? How to keep bread at least a day past it's sell date before serving? Our room developed a leak around midnight which we were told is very common with such an old air conditioning system. Who do you talk to when you ask a cheese plate without goats cheese...
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Dear guest,
I was very surprised and disappointed to read your review. I would greatly appreciate if you could address an email to me on guestrelations@royalgardenhotel.co.uk. I hope we will be able to further discuss your experience as your stay with us does not reflect our usual standards at all.
I do hope to hear from you as soon as...
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My wife and I stayed six nights in a Garden Room in late May 2012.We are in our early seventies so the location is superb. The room was quiet, spacious and the bed and pillows very comfortable. Free internet usage in the room was fantastic as it allowed us to stay in touch with home on a regular basis (no...
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Reviewed 14 October 2009
We thoroughly enjoyed our stay in this hotel - it was conveniently located in Hyde Park - right next to Kensington Palace and near a tube station, restaurants and shopping. The room was very modern with an excellent king size bed. The breakfast was amazing.
Dear guest,
Thank you for your positive feedback. I am delighted you enjoyed your stay with us and that our location was convenient for your needs.
I was very happy to read that you particularly appreciated our newly renovated rooms and the breakfast at Park Terrace restaurant.
We look forward to seeing you again in the near future,
Warm regards,...
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Stayed here for 6 nights in April. Did my booking through Expedia.com.au and got a reasonable deal for a top hotel in London. Deal came with no extras so breakfast and wifi not included. When you add over 20 pounds for fairly average buffet breakfast and 20 pounds per day wifi charge and it doesnt seem so reasonable. You can...
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Dear guest,
Thank you for posting your review. I am happy to learn you enjoyed your stay with us and that our location suited your needs. I was also delighted to read that you particularly enjoyed your experience at Min Jiang restaurant and will share this with the restaurant manager.
Thank you also for your views on the gym. We...
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This hotel is pure calmness destination in London. Within a walking distance from almost everything...High Street Kensington station, Albert Hall, National Museum and of course the beautiful Hyde Park. The room that facing the Hyde park are second to none. The hotel has a Spa. Make sure you try the 10th floor authentic Chinese Restaurant called Min Jiang.
Dear guest,
Thank you for writing your review. I am delighted you enjoyed your stay with us and that you particularly liked your room and found our location ideal for your needs.
I am also very happy to see you enjoyed your meal at Min Jiang which is famous for its authentic Chinese cuisine.
We look forward to seeing you...
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Great Hotel, for London and the staff are great. If I had to make one criticism , the staff in the restaurant and bar could be a bit more attentive but other than that it was great.,
Dear guest,
Thank you for reviewing your stay with us. I am delighted that you enjoyed your stay and particularly appreciated the staff.
I was however disappointed that you found the restaurant and bar staff not to be attentive enough and do apologise if your experience was not up to our usual standards. I have shared your comments with the...
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Stayed two nights for an inhouse conference. Was given an upgrade to a better room becos there was a mixed up in my reservation by the conference organiser. Staff was professional in handling this issue, was settled within 10 minutes and I am happy, got a complimentary upgrade!
Room was great, spacious and with a view of kensington garden. What...
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Dear guest,
Thank you for reviewing your stay with us and I am happy to see you enjoyed yourself while at the hotel. I am delighted to see that Reception was efficient in dealing with your reservation issue and that you particularly appreciated your upgrade. I will inform Front Office of your positive comments.
I appreciate you sharing with us...
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