Stayed in hotel 18th may weekend. The room was totally overpriced. It was dark and dreary
and quite small. Room no 544. There were no handles on window so window was open all the
time with a constant noixe of an air conditioning unit filling room. i complained at reception but got reply to my complaint.
The location of hotel...
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Dear reviewer,
Thank you very much for your recent stay at the Hilton London Olympia and for completing your review on Tripadvisor.com regarding this stay. Your valuable time in this regard is very much appreciated.
It is naturally concerning and disappointing when a customer is given cause for complaint and please accept my most sincere apologies that your stay was...
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Shared a triple - this was two singles and a roll-out in a small room. The bed was OK for a child but not an adult. Had to ask for additional cups, glasses, pillows, milk - staff not exactly proactive in this regard. The breakfast included in our tariff was excellent. Location is good with buses the closest public transport....
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Dear reviewer,
Thank you for your review.
I was disappointed to hear that we seemed to have dropped the ball in regard to the service your received in missing towels, cups, toiletries, etc.. for the third person in your room. I only wish you had mentioned something during your stay as I know my team would have rectified anything immediately....
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I stayed for 8 days here and got a nice comfortable bed and a great free breakfast (though I am a Hilton Gold, so that might not apply to you) every day. However, the hotel made me wish I was richer and could have stayed somewhere else. I'll try to concisely talk about why.
The first and most important drawback...
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Dear reviewer,
Thank you for your concise review following your recent stay at the Hilton London Olympia. All comments about our hotel, both good & not so good are invaluable to us.
I am sorry you felt your experience was not as good as you hoped. In response to the location of the hotel, we always do recommend that travellers...
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We enjoyed a nice stay in the Hilton Olympia. The room was immaculately decorated and spacious-it has recently been renovated. Great location for nearby attractions
Dear Reviewer,
Thank you for taking the time to write your review of the Hilton London Olympia. I was delighted to hear you enjoyed a comfortable stay with us.
I hope that we may get the opportunity to be of service again on a future visit to West London.
Happy travelling!
Richard, Director of Operations.
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the hotel is very convenient if you are working at Olypmia. The rooms are small and not the best of decor (quite outdated and somewhat tired). The hotel itself from the outside looks very run-down, but inside they have made an effort to refurb although its not amazing. an okay stay, but would probably look for somewhere else next time.
Dear reviewer,
Thank you for your review of our hotel, and for sharing the way you perceive the Hilton London Olympia. There is not a lot I can offer in way of a response to your opinion, apart from to say that we are very proud of the recent refurbishment of the hotel and everyone here trys their very best...
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I have used the Kensington Hilton several times and think it offers great value for the location which can be quite pricey for hotels.
The location is great for seeing the sights of tourist London. It is located in West Kensington on the High Street.
Bus #9 has a stop a very short walk from the hotel and will take...
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They wanted £15 per day for wifi, and only gave 1 hour per day free in the bar/reception area. Other than that an ok hotel.
Dear reviewer,
Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton London Olympia.
I was delighted that you enjoyed your overall stay at the hotel. However, I noted your comment in regard to the bedroom internet charge of £14.99, and wanted to inform you that we provide complimentary internet access...
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As a Hilton, I had been expecting more. Our room was so small that only one of our suitcases fitted in! We were then moved to a slightly larger room where the second suitcase could come into the room. After going up in the lift to the third floor, what did we find but stairs! Not good for lugging a...
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Dear reviewer,
Thank you for your review. All comments about our hotel, good & not so good are invaluable to us. Without feedback we are weaker in our quest to provide consistent excellent hospitality, care & service.
I am sorry you felt your experience was not as good as you hoped. My team are aware of your comments and will...
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Stayed in the Hilton again this year on business, and was much impressed by the improved service. There was a completely different approach from the staff, who were friendly, courteous and helpful, a big difference from last year. My room was much larger this year, which made a difference, as the room I had last year was not big enough...
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Dear reviewer,
Thank you for taking the time to post your review on Tripadvisor.com following your recent visit to the Hilton London Olympia.
I was delighted to note that you enjoyed your stay at the hotel, and in particular noticed how the service and product had improved since our recent refurbishment. Please be assured that I have passed your very...
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First room offered to us was on floor 3 and was very small for an Hilton room, also the window catch was broken so the traffic noise was very loud. Moved to floor 7 and the room was much better, however even this room seeemed smaller than others I have stayed at within the Hilton Group. Check in and Check...
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Dear reviewer,
Thank you for taking the time to post your review on Tripadvisor.com.
I was so glad to read that you had an overall positive and enjoyable stay at our hotel. Our paramount aim is 100% guest satisfaction and it is always so rewarding when this is achieved.
In regard to the bedroom size, all Hilton hotels across the...
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