checked into three different rooms until our room was satisfactory, first room aircon not working second room next to elavators to noisy for our baby and final room was ok. room was ok, got it on discount would not have paid full price, rooms are small and could do with an extra tiolet roll in bathroom, bath is small and... More

One night business trip, arrived late and left early so this is a limited perspective review. Room was good, had an iron in place, modern equipment but bathroom quite tired. Annoying things, charged ten pounds for 24 hour internet which was pretty poor, booking stated to ask hotel whether breakfast was included, it wasn't I established on arrival!

Not a negative review just honest! I've stayed here before (business) and choose it for location - but that's all. It's a hotel that serves large groups of tourists and it does that very well. The staff are very friendly especially at reception which helps make the check in process speedy. the rooms are in need of a face lift... More

We have stayed at this Hotel before so when we decided to go to London this was our first choice.We like the rooms inthe hotel as they are of a good size and have two nice chairs to relax in after walking about the city.The hotel is well placed for access to buses and the underground.

Prices for the room reasonable for London. Room was slightly dingy and very loud neighbors can be heard through the walls. You can hear the subway faintly in the background but it's not over bearing. The room was equipped with a hotpot for making tea and coffee. The furniture needs to be refurbished. Door on the mini bar kept popping... More

Loved it! Booked last minute as I was presenting at a conference in Bloomsbury near Warren Street tube and found this to be the perfect central location. About 20 minutes including changes to the venue. Less than 5 minutes walking to hotel from Kensington-High street tube, and it took only about 30 minutes via tube from Heathrow, including changes. Check... More

Not to be put off by other negative reviews we booked a nights stay & were pleasantly surprised. Staff were very friendly & helpful, large bright lobby. Our room was small but quite adequate, clean & with everything we needed. We ate in the Brasserie, loads of staff, 'buzzing' atmosphere, food wasn't bad either & reasonably priced. Again, good service... More

Very efficient and pleasant service. I left my ring in the bathroom when we left, and it was sent to me a few days later, staff were very pleasant and obliging. Thanks Brenda! The room was nice, just that the bed was too soft. Could have needed more milk for tea and coffee. The location is very good, we were... More

We arrived on 17th May and checked out on 19th May. We had booked bed and breakfast and a superior room. A family member drove us to the hotel and unfortunately the post code on the hotel web page did not direct us, via sat nav, to the hotel but to Earls Court Road. We had to call the hotel... More