Horrible, horrible, horrible. Tiny room. Tiny bed. Nasty staff. Cardboard breakfast

me and a friend of mine werw in "Shakespeare hotel" for a week,The room was lovely, Clean bathroom, always have hot water,Breakfast excellent and rich! And service excellent! And most importantly the location was excellent! Thank you! nisso shalev and chen :)

Just got back home .........Booked two nights(jan 13th-15th 2012), read all the bad reviews so was a little sceptical..family of 4 in one room, with breakfast, two nights £200 !! Room was small, but big enough for what we wanted...bathroom was small, clean, plenty of good clean towels..loads of red hot water....breakfast !!? well, breakfast was fantastic.....we wernt expecting Gordon... More

At this hotel the beds were made by pulling up the covers and leaving the sheets rumpled at the bottom. On complaining my bed was properly made but my partner's was not. A towel that was dirty and left on the floor for replacing was refolded and replaced dirty for re-use. Cups that were used were not washed, and the... More

We thought we were getting a good deal when we booked three nights at the Shakespeare Hotel in Norfolk Square...it seemed to have the ideal location and, from the photos, looked clean and suitable for us and our daughter. When we arrived at the reception, we were struck by how unprofessional the staff seemed..they didnt seem to know how to... More

The location of this hotel was great and we managed to get a good price on the internet. The room we stayed in was very small and so was the bathroom. The room was clean and the shower was powerful! The only thing that was dirty was the light switch pull cord in the bathroom which needed to be replaced.... More

Due to time pressure, I didn't read the other reviews before booking at this hotel, and boy, am I sorry now! All the other positives mentioned are there: situated across from tree-lined park, convenient location with Paddington station and shopping district nearby, and reasonably quick check-in. But the rest of my stay with my child was awful. I discoveed I... More

We needed one night before flying out from London to Hong kong. We wanted to be near the Paddington railway station so as to get to Heathrow easily. What a mistake!! This place was horrible but i guess it could have been worse - dirty as well. It was clean - or at least the linen was (the carpet was... More

Checked in 22.30pm, checked out 22.45pm. £120 for that? Lesson learned for us - do London hotels properly or make the effort to go home. Young gentleman behind reception very friendly and helpful - sadly the rooms (no air con and camp beds) are poor. Sure you can do worse but this one was not for me.