Nice room, good hotel, good service. Only downfall is that staff don't really speak English. My husband had food poisoning whilst we were on holiday and it was difficult communicating with the staff on this night shift. Betty our cleaner was very thorough and we enjoyed our stay. We usually stay at the Sheraton Park Tower (which we love) but...
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Despite visiting the restaurants many times over the years, I had never stayed at the hotel before and had been told it was a bit tired. But we had a party to go to nearby so thought we'd try it.
Now I'm no big shot, but was a little surprised that upon arrival o one opened the door of the...
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the staff are remarkably warm and nice for such a high profile hotel. I thoroughly enjoyed my stay at this hotel right in the heart of London
This is one of the strangest hotel experiences I have ever had in a chain as established as the Hilton. Some of the staff were excellent and some were awful, the same could be said about the rooms. I was unfortunately placed in an older room with the worst mattress I have ever slept on and temperature controls which were...
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One of the best managed hotels in London, whose top management pays attention to every detail to ensure the guests comfort and pleasure. The enitre staff is well motivated with good and pleasant attitude. Spacious rooms that have very recently been renovated. Clean comfortable and quite rooms. I have stayed at the Hilton on Park Lane 47 times during the...
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Dear Mr. Victory,
Thank you very much for your recent stay and review.
You have stayed with us on nearly fifty occasions over the past 12 years, and the team here at the London Hilton on Park Lane is more than pleased that you have had another wonderful stay. We are always striving to improve our product to suit our...
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My wife and I have stayed at the Park Lane Hilton numerous times. We are impressed how every team member works together to deliver quality service. The dining room staff hustles, the executive club room staff is friendly and accommodating, and the rooms are always spotless.
Dear Mr. Byrnes,
Thank you very much for your recent stay and review.
I am delighted to hear that you have had another relaxing and enjoyable stay with us here at the London Hilton on Park Lane. I shall certainly forward your positive feedback to the relevant departments for their hard work and dedication.
It is always our pleasure to...
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I am business traveler and for the last month I have stayed back home for only a day. While being in Hilton on Park Lane I had a talk with the guest relations Manager Abdul who pointed out that what makes the difference to the property is its people. I then managed to put phases and names and I can...
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Dear Sir,
Thank you very much for your recent stay and review.
I am very happy to hear that you have had such a positive experience with our staff. We do pride ourselves on the high quality of service that we provide, and I have made sure that Abdel, Jessica and Yiannis have been notified of your kind words. Truly,...
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As a Hilton Diamond member, I am lucky to try many Hilton Hotels around the world. Living just outside of London my travel schedule involves many Hilton properties in London when travel involves an overnight stay. Having just again tried the Hilton Park Lane, I would have to advise readers to avoid this property. For the second time in a...
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Dear Sir,
Thank you very much for your feedback regarding your recent stay.
I am very sorry to hear that your stay was not to your satisfaction, particularly in regards to your Diamond Hilton Honors status and room upgrade. I can assure you that your experience is in no way indicative of the standard of service and care that we...
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Upgraded, nice friendly staff, good breakfasts but expensive parking
Dear Sir,
Thank you very much for your recent stay and review.
I am very glad to hear that your room was upgraded, and that you have enjoyed your breakfast while here. While the pricing on the parking is on a par with other facilities in the area, I do appreciate your point regarding the cost. Parking is certainly one...
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We have just returned from a holiday in France and England and the best hotel of our trip was the Hilton on Park Lane - from the location, to the staff but most of all the room which had views of Buckingham Palace - it was absolutely fabulous and great value - as our rate also included full English breakfast....
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Dear Madam,
Thank you very much for your kind words regarding your recent stay.
I am thrilled to hear that on such a far-reaching trip that we were able to really stand out for you. It is wonderful that you have enjoyed the view of Buckingham Palace from your room, and we shall be more than happy to accommodate you...
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