Stayed in this property for 4 nights June 2013. Staff are extremely friendly and very helpful, breakfast staff in particular. Breakfast was excellent with none of the problems reported in other reviews. Rooms are very modern and well appointed but typically UK small. 5 Minutes walk to queensway tube or bus stops right outside on bayswater road. Tours such as... More

The hotel is situated close to the Queensway tube and easily accessible to central London and other areas. nice staff and helpful. the concierge is located on the ground floor and reception on the first floor. below the hotel, there is a petrol station and a 24h waitrose which is very helpful for light shopping such as snacks and drinks.

This was my first stay in this hotel. I would rather give it three stars as I did not see four star hotel service. The metro/tube station is just 5 minutes walk. If you need anything, you can buy from Little Waitrose downstairs. The bed was comfortable, but the room is quite small. Breakfast was OK, but breakfast staff were... More

I enjoyed my stay at this hotel and found the location to be great. It's easily walkable to the park, public transportation, and many dining options. The concierge provided great advice on all of our questions. Yes, our room was small by most US standards but London is not the US! It provided a comfortable and quiet night's sleep to... More

Party of six, all on separate floors, room small but clean, bathroom fine, breakfast was a shambles as they had run out of cooked food and had to wait, but good when there, breakfast staff fairly disinterested. One lift out of order, remaining two erratic and almost impossible to get, lots of people complaining about lifts, not great when your... More

Location is pretty good for Kensington Gardens/Hyde Park and the Kensington museums with an abundance of public transport optins - Queensway Underground plus lots of buses up to Notting Hill and down into Central London. The hotel itself is not one of the best Thistles....standard rooms are pretty small with tiny bathrooms, the lifts are also small and very slow... More

We stayed here in May this year in a deluxe double room. The bed was comfortable and the room was clean, the windows are double glazed so it is relatively quiet for a busy area. The hotel is situated over a petrol station which has a mini supermarket attached which is great for getting little extras that you may want... More

I recently stayed here as the hotel I usually stay in was unavailable. There are a number of positives to this hotel. It is very close to the Queensway tube, some parts overlook the park, it appears newly refurbished and it is just above a Waitrose. However, I feel this hotel is significantly overpriced for what it offers. The room... More

My boyfriend and I stayed here for 5 nights in January and were very happy with our choice. The hotel is directly across the road from Kensington Gardens and a close walk to both the Queensway and Bayswater tube stations (in total 3 different lines). Modern and well supplied rooms with free wifi and cable TV (not that we watched... More