My first time at this hotel. It's located very centrally to the tube and Hyde Park. Everything was impeccable, food, service, the room, room service. All aspects were excellent The only thing I would quibble about was the executive lounge. Apparently the hotel as done a package deal with some of the cruise lines that gives them access to the... More

Have stayed at this property on numerous occassions but this is the last time. There are just too many better options. Both my partner and I are Marriott Rewards members since 1960s. Made reservation for room with King Bed, early check-in, close to elevators, and used membership points. Arrived on Saturday early afternoon and was directed to the Executive Suite... More

Visited as a guest attending at work event. Staff were friendly and rooms were lovely more than adequate. Can't complain - standard hotel options and service - couldn't expect anything more. Room service was good and breakfast was plentiful!

when we entered the hotel we were greeted by helpful happy friendly staff due to a mix up in our booking .we were given a suite at a reduced rate .the breakfast were excellent if you have any problems on your arrival just say ,and the staff will try and resolve any issues

We are long-term, experienced Marriott hotel customers with platinum status. We stayed at this particular Marriott about 6 years ago and chose it as a convenient and affordable way to spend 8-days of business and personal holiday in London. We found the hotel a bit less upscale this visit. While our room was upgraded from the original booking type, it... More

Grosvenor House stays in my top 5 city Hotels. Good in all services. Perfect location. The rooms are quite big since I had 1 living room and a separe room aside. Nice restroom very british style. Outside at the carpark is just outstanding cars... I will recomend this place for Business.

When I booked my reservation ~ [and subsequently needed to re arrange] my afternoon tea at the Grosvenor Park Lane,service was efficient and polite. When we arrived we were greeted half heartedly by the front of house person. Our waiter Machiel was polite , helpful & pleasant, but seemed to be extremely busy [looking after many tables], and once our... More

This property is big. Meeting an english hotel employee will be fairly hard as everybody is from somewhere else. Stayed using my points. Ended up getting the smallest room. Complained. Got a bigger one. The executive lounge is big and breakfast/afternoon snacks are good. Sadly it was always over crowded. Mostly by americans. Location is good however you will still... More

I just competed 6 days at the Grosvenor House and I can't say enough bout the staff and location of this hotel. This JW property is conveniently located near Oxford St shops, and within walking distance of Harrods. We got upgraded and had a corner room. Very quiet and well appointed. There were many Americans at the hotel and we... More