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Kensington Townhouse London Reviews

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Kensington Townhouse London

3.5 of 5
32-36 Hogarth Road | Earl's Court, London SW5 0PU, England (Formerly Hogarth Hotel London Kensington) (Earls Court)
Hotel amenities
Kensington Townhouse London
110 traveller photos
Ranked #874 of 1,081 hotels in London
2.5 of 5 stars 373 Reviews
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373 reviews from our community

Traveller rating
    23
    90
    61
    76
    123
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Families
17
 
Couples
132
 
Solo
50
 
Business
63
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Misleading photos”
2 of 5 stars Reviewed 22 May 2013 NEW via mobile

My boyfriend booked a delux double for a romantic night in London. He was lead to believe that it had been refurbished and paid £120 for the room, we were really disappointed with the room which was tiny and claustrophobic the room literally was a 'bed' room.I called reception to check it was really was a delux and they advised... More

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Aylesbury, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Don't do it unless you truly hate yourself.”
1 of 5 stars Reviewed 18 May 2013 NEW

Old screw holes in the walls of the room, a bathroom door that didn't even come close to fitting in the frame, a TV with the worst picture quality I have seen ever in a hotel at least since the advent of digital TV (I suspect not the actual TV set's fault as it was a reputable brand and modern).... More

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Manchester, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Couldn't swing a kitten”
2 of 5 stars Reviewed 7 May 2013

What can I say about my room other than SMALL. I am tall but that should explain why without moving my feet I can touch the wall near my bed and the other side of the room. The bed was a single in length but was conveniently thin on width. The show was so small I had to do something... More

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See 2 more reviews by Brian P for London
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the great inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.... More

Venice, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Friendly, Professional Service”
4 of 5 stars Reviewed 5 May 2013

My husband and I arrived at the hotel on April 29, 2013 and were met with by Gagan, friendly and professional gentleman at the front desk. When we were leaving the hotel for the day he gave us a London map, explained to us were various point of London, we had indicated an interest in seeing, were located and how... More

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ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We appreciate your comments and feel very proud that the team at the Kensington Townhouse Hotel London was able to meet your expectations and that you loved the hotel. We look forward to welcoming you back at the Kensington Townhouse London. Thank you very... More

Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Was moved onto a another Hotel and ended up paying twice”
1 of 5 stars Reviewed 26 April 2013

Arrived at the hotel on the 23rd of April only to be told due to 'unscheduled maintenance' some rooms were not available and I would have to be moved. Was not told to what Hotel, only that it was 'near paddington station' by the Receptionist who avoided all eye contact with me. Was also asked for payment. The stay had... More

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ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Kensington Townhouse London.There is a lot to learn from your comments and our team has taken the opportunity to use this in order to improve and provide a more genuine hospitality. Please accept our sincere apologies for the inconvenience caused to you upon your... More

Bucharest, Romania
1 review
“I will not recommend this hotel.”
1 of 5 stars Reviewed 26 April 2013

10 GBP have been taken by the hotel and we have never been refunded, even after emails and two long phonecalls explaining the situation. This is besides the 20 GBP reservation insurance. I booked a deluxe double room but it was very small. Very noisy due to railway. Poor quality staff. Very slow internet connection. I can say it was... More

Was this review helpful? Yes
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the great inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.... More

London
2 reviews
“No room available after booking nearly 2 weeks beforehand”
1 of 5 stars Reviewed 23 April 2013

On arrival I was asked if I had received any emails or calls from them. A bit strange - I had received only a confirmation email with a booking reference. Apparently they had tried to contact me to advise that due to some maintenance works my room would not be available. I wasn't shocked - this had been mentioned in... More

Was this review helpful? Yes
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Kensington Townhouse London.There is a lot to learn from your comments and our team has taken the opportunity to use this in order to improve and provide a more genuine hospitality. Please accept our sincere apologies for the inconvenience caused to you upon your... More

Glasgow
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Some things okay, most things terrible”
1 of 5 stars Reviewed 16 April 2013 via mobile

Obviously a hotel that has seen better days. Staff were really poor, not engaging and fairly rude at times. Felt you were imposing when you asked them something. Room had tiny window overlooking a dirty wall. Tv not working with channels limited to only a few. Toilet was tiny and used towels just hung up instead of replaced. Shower was... More

Was this review helpful? Yes
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the great inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“wasted potential”
3 of 5 stars Reviewed 8 April 2013

The hotel has obviously its potential there, but the proximity to the rail tracks makes it much less attractive that it could have been. Nevertheless it is indeed very close to the Earls Court exhibition centre which is great. Staff finds it easy to deal with complaints...by simply finding excuses. A lot of work is needed to make the hotel... More

Was this review helpful? Yes
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the great inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.... More

London, United Kingdom
1 review
“Good weekend, thank you staff!”
4 of 5 stars Reviewed 3 April 2013

When we(me and my girlfriend) arrived, luckily the room was ready, it was about 13h. I only requested that our room could be located on the side of the street where it is quiet since Hogarth rd is not that busy. On the other side is a rail road (district line). Reception staff was very friendly, particularly the hotel manager... More

Was this review helpful? Yes
ASehgal, Manager at Kensington Townhouse London, responded to this review
7 April 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We appreciate your comments and feel very proud that the team at the Kensington Townhouse Hotel London was able to meet your expectations and that you loved the hotel. We look forward to welcoming you back at the Kensington Townhouse London. Thank you very... More

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Hotel Summarization (Beta)

What travellers say

  • “Sister hotel” (11)
  • “Best Western” (8)
  • “Court tube station” (7)
  • “Very small” (6)
  • “Double room” (5)
  • “Earls court” (5)
  • “CUSTOMER SERVICE” (4)
  • “Free internet” (3)

What travellers search

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Additional Information about Kensington Townhouse London

Address: 32-36 Hogarth Road | Earl's Court, London SW5 0PU, England (Formerly Hogarth Hotel London Kensington)
Region: United Kingdom > England > London > Earls Court
Amenities:
Business Centre Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #874 of 1,081 hotels in London
Price range (per night): S$177 - 438
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Kensington Townhouse London Hotel
Kensington Townhouse London Hotel London
Kensington Townhouse Hotel London
Hogarth Hotel
London Kensington Townhouse Hotel
Hogarth Hotel London

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Kensington Townhouse London
32-36 Hogarth Road Earl's Court
London SW5 0PU
England
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TV picture in one of it's better moments. Yes, it really looked like that, or worse. Bathroom door that does not fit (look top left) breakfast The hotel across the road to which I was directed for breakfast
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