Service in this hotel could not have been better, staff were attentive and delightful. However, despite our companions being upgraded we were put into what appeared to be a single room with a double bed. Staff were very happy to move us the next day and could not have been more helpful. All three rooms had technical faults including television... More

I had a room in the basement. It had to be a nonsmoking room but people had been smoking in there a lot. Not enough of fresh air. By morning my respiratory was irritated. Tiny room, not even enough space for a bedside. Irritating noise in the hallway all night. Bad isolation, so i heard everything in the hallway. Poor... More

My single room was quite small but quiet, clean and comfortable. Good internet service, and a reasonable walk from the Bayswater tube station. Breakfast was somewhat limited, the meats were all processed and rather unappetizing. I would recommend this hotel to friends visiitng London.

I was initially allocated a single room with no outside window to speak of, in the basement. The staff kindly moved me as I suffer from claustrophoby and could not sleep there. The rooms are to a high standard however the breakfast for me was poor and there is limited choice. Okay I guess if you eat salamis and croissants... More

I booked this hotel as a friend of mine was staying here and we wanted the convenience of "single location". When I booked a single room for 79 pounds, I wasn't expecting much, but I was pleasantly surprised. The entire hotel has been redone to a high standard and the design of the rooms, corridors, reception, etc. is truly lovely.... More

Stayed there only for a night. The room was small but clean. The staff is friendly and welcoming. They served an early breakfast (5.30am) before I went to the airport. They have free wifi but it occasionally does not work. Location is very convenient. 15 min walk to Paddington, around 5 min to Bayswater and a bit more to Kensington... More

I chose the hotel on a friend's reccomendation, as well as the free breakfast and wifi offered. I had read that some of the rooms are quite small, so I upgraded to a "suite" facing the front, which was quite comfortable, if slightly more costly. The breakfast is fairly generous, and the staff very friendly and helpful. The wifi, vital... More

Really lovely stay here, on a quiet road round the back of Nottinghill or Bayswater. We were upgraded to the honeymoon suite so the room was fab, hot but there was a fan. Breakfast was busy and ok, nothing special but free! Staff all very friendly, good price, and decorated very nicely, free Wifi and could leave luggage all day... More

I love this hotel - one of London's hidden gems, located near 3 tube stations and numerous bus routes, Kensington Gardens, Notting Hill, Portabello Market - No 23 bus to National Gallery - couldnt be better -the road works on Oxford street are abit of a pain but I am sure the "crossrail" when finished will be worth it! Loads... More