Decently sized very clean rooms at an expected price. Internet was horrible. Front desk was a bit disorganized despite multiple prior emails. Concierges varied in their efficiency and responsiveness--no great discoveries to suggest. Quiet neighborhood. Staff was professional.

This was our second stay at the St Ermin's and was every bit as good as the first. We were welcomed as though we were regular visitors and immediately made to feel comfortable and at home. Although the refurbishment was completed some time ago the hotel still feels and looks brand new. The service was impeccable and the staff could... More

I usually only look at travellers photos as they give a true reflection. I have to say what you see on the professional photo gallery of this wonderful hotel, is exactly what you get. We stayed in a five bedded family room, with double of everything, including bathrooms. I am a little late adding this review (stayed February 2012) but... More

The hotel was nice enough but I booked my room via my Accors account and when I got there I found out that they had been taken over by the Marriott on the 1st of May therefore my booking was not honoured and I was forced to pay twice - trying to get your money back is another story. The... More

The lobby of this hotel is magnificent! The rooms are very nice, and seem quite spacious, after very being in other European countries. The hotel is located very near to Buckingham Palace and two lovely parks. Also very close to Parliament, Big Ben, and Westminster Abbey. The hotel staff was very kind and helpful. We asked for directions and information... More

I spend two nights in this hotel on a business trip. We also booked some conference rooms here as well. The good thing about this place is the atmosphere, the friendly and abundant staff, and the inside is marvellous. The food was good as well. The room has tea and coffee facilities and paid minibar. The bad thing, the room... More

We booked a nights stay through the Caxton grill loyalty programme. St Ermins is a truly amazing place, made to feel special from the moment you walk into the courtyard entrance. We celebrated our wedding reception there 25 years ago and returned for a nights stay before a mass of matrimony thanks giving at Westminster Cathedral. The hotel is a... More

We arrived at the front desk at 10:30 a.m. after an overnight flight from Canada. The staff were extremely accomodating and within minutes we were in a beautiful room with a king bed overlooking the New Scotland Yard. Our breakfast was included and every morning we enjoyed fresh fruit, assorted cereals, yogurt and even smoked salmon in the main floor... More

I spent a couple of nights at this hotel with friends (who did the booking for all rooms)....the rooms, while very small, were wonderful......modern in style, design and features.......very comfortable too......no views from the windows.....just the side of another building......(no street, nothing else visible to see)....you could probably request a better view, but we were only here 2 nights so... More