We checked in and we were an upgrade to a delux king room that was large and well appointed
The a/c was not working so we were offered another room
The manager gave us a suite and included breakfast for our 2 night stay
Everyone that worked there were very nice
I will only stay there when I am in...
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We got back from a weekend at the Crown-Plaza St James's about ten days ago. It was hard to fault and very much deserves its four star status. The ground floor is arguably five star, in fact. I never used wifi on this trip or ordered breakfast, so I can't speak about those things. The location is a stone's throw...
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Dear parkp,
Thank you for your review, the team and I were delighted to read that you enjoyed your stay and found the hotel met and at times exceeded your expectations. Generally the area around the hotel is safe, but like in any capital city I would never say that I can 100% guarantee anyones safety, but with the locality...
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We have stayed at this hotel regularly in recent years, finding it very comfortable with good facilities and excellent service. The recent renovations have improved the hotel considerably and our room on our latest visit (18/19 May) was wonderfully spacious. The hotel's location in relation to Theatreland and the West End is not as good as some others, although it...
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Dear AGEDNOMAD,
Thank you for your review for your return stay with us at the Crowne Plaza London St James. The team and I are delighted to read that you enjoy your stays with us and that we are your hotel of choice when visiting London. I am also pleased that you like the changes that we have made in...
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I stayed at the Crown Plaza London St James on 22nd May.My husband son and I were attending a Garden Party at Buckingham Palace so the location of the hotel was ideal .from arriving at the hotel the staff were fantastic .they went out of their way to help with anything we required.The rooms where comfortable and quite.The food was...
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Dear Sewing1948,
Thank you for taking the time to complete a review for what I can only assume is a recent stay as you were attending one of the Queen's garden parties. Thank you for taking the time to complete the review and for highlighting the staff for praise......I hope just as good if not better than the staff at...
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- Short walk to subway stop and Buckingham palace
- Not a lot of restaurants nearby
- Courtyard is very nice
- We were upgraded to a very spacious suite - very impressed
- Clean and modern, updated rooms
- The concierge was a little lacking in consistency in knowledge regarding purchasing tickets in advance for the London Eye
-...
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Dear Christina734,
Thank you for taking the time to review your recent stay with us. The team and I were delighted to read you generally enjoyed your stay and liked the room that you stayed in. There are several restaurants in the area but we also believe that you should not have to leave the hotel as from our 3...
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Value for money quite allright. Nothing worth mentioning on the downside.
Dear DanE566,
Thank you for your review. Whilst the review was short, I believe that you enjoyed your stay with us. I hope that we will be better on a future stay with us as we want to be excellent and not just 'alright'.
Thank you again for the review.
Yours sincerely,
Edward Riches
Hotel Manager
Crowne Plaza London St...
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Great hotel, fantastic room, great breakfast. Didn't get the 5 stars because we couldn't get a later check-out! Can't fault it... steps from St James Tube station, Buckingham Palace and a short walk from Victoria Rail station. Staff very friendly.
Dear MiriamX,
Thank you for your review. The team and I were delighted to read that you enjoyed your stay with us and found the location and staff to your satisfaction. Apologies that we were unable to give a later checkout from the hotel. Whilst we do like to meet all guest request, we have to look at the hotels...
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Close to the St. James tube stop. The staff was very friendly and helpful. Newly renovated bathroom was a pleasure. Ate a great meal at Bank Westminster. Would definately recommend.
Dear travellover13,
Thank you for taking the time to review your stay with us. The team and I were delighted to read that you enjoyed your stay with us and found the hotels location and staff to your liking. I will ensure that the management of Bank Westminster are also made aware of your positive feedback.
Thank you again for...
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A comfortable nights stay in one of their recently refurbished rooms. The bed was amazing, really soft and sleep inducing, and the room had been tastefully decorated as you would expect from a hotel in the chain ( a bit lacking in individuality with its clean, modern and neutral lines but well equipped with various plugs and sockets for just...
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Dear Hudds-Steve,
Thank you for taking the time to complete a review for your stay in the Crowne Plaza London St James. We appreciate any feedback be it positive or negative as we strive to improve both our hotel product and the service provided by the team.
Whilst I was pleased to read that you found the rooms comfortable and...
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We just came back from London. This hotel is wonderfully located. In 5 minutes you can walk to Buckingham Palace in one direction and Westminister Abbey or Parliament or the London Eye in the other. Its only a few blocks from the Circle and District lines of the underground which give you access to most of the other underground lines...
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Dear ssotda,
Thank you for your review. I was pleased to read that you chose Crowne Plaza London St James to redeem your loyalty points. I would encourage all guests to collect points and so they can reward themselves with free stays in all the IHG brands when you have enough to stay.
I was pleased that you found the...
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