Pluses About $190 a night,Priceline booking. The hotel is set back from busy Fulham road so the rooms are quiet. Our decent sized room was clean with plenty of hot water. With one minor exception the staff were friendly. The neighborhood is not upscale, but is comfortable and unthreatening. There is a tube station about a 5 or ten minute...
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Perhaps the one thing that stood out for us about the Millennium & Copthorne Hotel at Chelsea Football Club was the staff. The rooms were clean (if a little tired), the beds and sleeping quality ok and were what you would expect from a 4 star hotel in London. But it was the staff that made our visit that much...
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Dear Reviewer,
Thank you so much for taking the time to post your comments about your stay. I am extremely pleased to hear you found our staff so professional and helpful throughout. Our staff are both highly trained and extremely committed to provide the highest standards of customer service. I have shared your feedback with Alfonso, Joe and the rest...
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Nothing special about this hotel.
Rooms were very clean but the air conditioning was terrible. Bed was comfortable. I never used the TV.
Fire alarm at 7am was a nice get out of bed call!! Apparently speaking to other guests it happens quite a lot.
Shower in the room was good, although too much water to drain away meant water...
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Dear Reviewer,
Many thanks for posting your comments regarding your stay with us. It is extremely helpful to hear your feedback and it will certainly help us to improve the service we provide going forward. We very much appreciate your comments. Thank you.
Kind regards,
Hotel Management
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Together with our friends and their son we booked a combination stay at the Copthorne Hotel, with a game admission and a 3-course diner.
The best: Chelsea football game, they played QPR, and in this match Torres unleashed his devils. It was absolutely great to be there.
The hotel was just good. Average on a lot of things and clean....
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Dear Reviewer,
Please accept my thanks for taking a moment to write a review of your stay with us. I am very sorry to hear you felt the quality of the food to be disappointing and the experience to have been a little rushed. We always pride ourselves on the high level of service we provide and if this was...
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If you are writing a sitcom, and are looking for inspiration, this is your Holy Grail.
All of the staff were pleasant, the hotel is in a nice location, it was good value.
But this is all about processes. Keys don't work. Rooms are confused and two married blokes are given a double, when a twin was ordered. On Champions...
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Dear Reviewer,
How sorry and disappointed we were to read of all your comments and complaints post-departure, especially over a weekend that proved for so many to be a happy occasion. Of course, we greatly apologise and will give your comments the attention we feel they deserve. The loss of your patronage is much regretted but thank you for bringing...
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We stayed here in a 'club' room and what a let down it was. The room was small, with broken tile around the loo handle and a tatty shower curtain. A club room allows for 'free' use of the mini bar. Great except there is no obvious bottle opener for the beer bottles. Would you believe its on the wall...
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Dear Reviewer,
Thanks for taking a moment to write comments about your stay. I am very sorry to hear the experience was not totally to your satisfaction, although we always value the comments of our guests to enable us to make improvements to our facilities and the level of customer service we provide. Thanks once again for your feedback.
Kind...
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This hotel is less than a 5 minute walk from Fulham Broadway tube station (you can see the chelsea stadium from the tube station so you can't get lost), so really easy to get to the very centre of London, you can also take some great walks, we walked the length of The Kings Road to the centre, stopping off...
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Dear Reviewer,
Thanks for posting your positive comments regarding your recent stay with us. I am very pleased to hear you had such a good time and found the hotel to be well located and such good value for money. We always pride ourselves on the quality of our facilities and particularly the standard of our rooms and I am...
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Good to get your head down but not a good hotel for a meeting as the bar is very small and not very private. Plenty of places nearby to eat and drink and on site parking if you need it. We got a very good room rate.
Dear Reviewer,
Many thanks for taking a moment to post your comments regarding your stay with us. I am pleased to hear you found the hotel to be good value for money and conveniently located. Thanks again for your feedback.
Kind regards,
Hotel Management
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We're keen Chelsea fans and have stayed here twice before. The place hasn’t changed much in several years – it was very good the last time we stayed here and it’s still very good now.
We booked a dinner bed and breakfast package with match tickets for Chelsea v Blackburn Rovers (Chelsea ending up 2-1 winners with goals from Terry...
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Reviewed 12 May 2008
Dear Reviewer,
Thank you so much for taking a moment to post your comments about your stay with us. I am extremely pleased to hear you enjoyed your stay and that it could be combined with such a good result for the Club! I can only apologise for your experience during the breakfast serving, however matchday weekends are very busy...
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Stayed here for 1 night as part of a work trip. Reception and rooms are small and if you want breakfast you need to walk across to the sister hotel. Odd. Worst part was that there was a train going past underneath the bedroom window for a lot of the night - not good!!!
Dear Reviewer,
Thank you for your review regarding your recent stay with us. I am sorry to hear that you found the noise from local trains to be intrusive, although complaints of this nature are very rare and most of our guests are not inconvenienced by this. Thank you again for your feedback.
Kind regards,
Hotel Management
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