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Cardiff Hotel, London Reviews

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Cardiff Hotel

5-9 Norfolk Square | Hyde Park, London W2 1RU, England (Bayswater / Notting Hill / Lancaster Gate )
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Cardiff Hotel
106 traveller photos
Ranked #495 of 1,081 hotels in London
3.5 of 5 stars 348 Reviews
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348 reviews from our community

Traveller rating
    44
    155
    97
    29
    22
See reviews for
Families
64
 
Couples
56
 
Solo
59
 
Business
35
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
greece
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Average”
3 of 5 stars Reviewed 7 May 2013

i stayed at the Cardiff two months ago. It is an averagely rated hotel, in my opinion. Its most basic advantage is the location. Needs renovation because it is a very old building. Value for money is not bad, considering the London hotel prices. Average breakfast, polite service

Was this review helpful? Yes
AMD121, Manager at Cardiff Hotel, responded to this review
8 May 2013

Dear agelstavr, Thank you for reviewing our hotel and kindly pointing out our Great Location, Value For Money, Breakfast, Polite Service...... Praise Indeed. I'm also pleased that you didn't notice the improvements that are being currently carried out to further improve our buildings, we have tried hard to limit any disruptions to our valued guests and are so pleased that... More

Oslo, Norway
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellently located London hotel at reasonable price.”
4 of 5 stars Reviewed 7 May 2013

Excellent location only 100-150 m from Paddington tube station. Friendly reception personnel, well kept garden in Norfolk Square, no noise. However, somewhat worn interior. We had a room with three beds, which allowed very little space for luggage. The double bed was very narrow. Only one chair in the room. But cleanliness OK. Some restoration needed and, as far as... More

Was this review helpful? Yes 1
AMD121, Manager at Cardiff Hotel, responded to this review
8 May 2013

Dear 809perivar, Thank you for taking the trouble to leave a positive review our hotel. Indeed as you noticed we are working hard to further improve our product for our clients and are so pleased that due to careful planning the work isn't causing any disruption to our much valued guests. Thank You For All Your Main Points : -... More

Meise, Belgium
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“A lovely place to stay”
4 of 5 stars Reviewed 7 May 2013

A very nice place to stay. For the location near Hyde Park, the restaurants one minute away, the friendly and helpful staff and the nice hotel. Single rooms were small, but comfortable and well provided. The breakfast room is lovely and the food very good, varied and plenty of it. The outer facade and the square in front of the... More

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AMD121, Manager at Cardiff Hotel, responded to this review
8 May 2013

Dear AILSA L, Thank you for your kind review! Yes we are very lucky to have such great staff, great location, great and beautiful buildings and rooms, and to be located on one of London's most beautiful garden squares. All this and other factors makes us a brilliant place to stay and enjoy yourself..... : ) Thank you for your... More

Wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A Lucky Find....”
5 of 5 stars Reviewed 7 May 2013

From the outset the Reception Staff were extremely welcoming, friendly and helpful and this continued throughout my stay. The room was very clean and comfortable. The breakfast was excellent and the breakfast staff were exceptionally hard working, on the ball and efficient. I have stayed in other hotels in the area but in my experience this is by far and... More

Was this review helpful? Yes 1
AMD121, Manager at Cardiff Hotel, responded to this review
8 May 2013

Dear freefalltim, Thank you for taking your time to write such a positive review and stating " The Experience Was A Very Good One Indeed ". Yes we are fortunately pleasantly accustomed to being told that The Cardiff Hotel compares Very favourably to other London hotels in this sector of the market.... Indeed that's the reason we have so many... More

New York City, New York
2 reviews
“Lucky Find!”
5 of 5 stars Reviewed 30 April 2013

I had booked a room at another hotel, but I passed The Cardiff Hotel on my way from Paddington Station and it looked nice. I was able to get a room for the three nights that I was in town. I am so pleased. The Hotel is right on a garden square which was in bloom and well kept. The... More

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AMD121, Manager at Cardiff Hotel, responded to this review
2 May 2013

Dear Mrss328' THANK YOU FOR ALL YOUR POSITIVE COMMENTS.... : )) Being situated on one of central London's most beautiful garden squares is a great privilege, especially so at at this time of year! Also thank you for mentioning that the room was immaculate and the in-room Internet is free of charge, these are details that we know that our... More

hertfordshire
1 review
“outstanding!!!!!”
5 of 5 stars Reviewed 27 April 2013

i stayed at the cardiff a couple of years ago and the hotel was to a good standard, but i went to london on business and thought id stay there again, im lost for words to the new renovations that have been carried out, it was like staying at new hotel, the way they have done the rooms are amazing!!!!!... More

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AMD121, Manager at Cardiff Hotel, responded to this review
1 May 2013

Dear chrispygeco75, BRILLIANT Feedback Thank You! We find it very gratifying that so many returning customers are so enthusiastic about the great changes we've been making. A great deal of thought has gone into making the building more customer friendly........ we're even having bespoke hardwood beds built as we couldn't find the exactly what we needed. Much of the thanks... More

Muskogee, Oklahoma
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“English Breakfast”
4 of 5 stars Reviewed 10 April 2013

Enjoyed our experience, since we have never stayed in London. The Cardiff has done some renovations, the room was small, but very clean. We slept well, and woke up with a view of chimneys :) Being newbies, the breakfast was just fun. The receptionist was super friendly, and informative.

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AMD121, Manager at Cardiff Hotel, responded to this review
30 April 2013

Dear 1959CARB, Thank you for your king review! All of us at The Cardiff Hotel are so pleased that we helped you enjoy your first experience of our lovely city. We are glad to hear that our renovations are proving so popular with all our guests and also that you slept so well. It means a lot to us that... More

Dublin, Ireland
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“Great Hotel. Shame about the tea!”
5 of 5 stars Reviewed 24 March 2013

I have stayed at the Cardiff on many occasions and find it excellent. They are doing some refurbishments at present and the results are impressive. However, the new arrangements in the breakfast room are a retrograde step as far as I am concerned. An essential part of the traditional English breakfast is great tea. Great tea can only be made... More

Was this review helpful? Yes
andrewdavies121, Manager at Cardiff Hotel, responded to this review
26 March 2013

Dear Dublin11, Thank you for describing our hotel as Excellent and the refurbishments as Impressive !! The refurbishments have improved our product greatly and are being well received by our many regular customers drawing many compliments. I'm sorry that you were not 100% happy with our new breakfast arrangements and we will take your kind suggestions into consideration when we... More

Sturminster Newton, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Hardly a room with a veiw but....”
4 of 5 stars Reviewed 22 March 2013

Arrived at hotel to bright friendly receptionist. They were efficient with our booking having details to hand. Gladly took our luggage until we returned later that day. Room was small but clean, the bathroom was very clean and the beds were comfortable and the bedding clean and cosy. Towels could have been a little larger or the addition of a... More

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See 6 more reviews by anne2454 for London
andrewdavies121, Manager at Cardiff Hotel, responded to this review
26 March 2013

Hello anne2454 THANK YOU FOR ALL YOUR POSITIVE COMMENTS and thank you for reviewing our hotel. We are pleased that you found so much to like about The Cardiff. We are all very proud of our staff, and love it when their efforts are appreciated in reviews. Everyone here is excited about our new look rooms and our customers are... More

Bergen, Norway
1 review
“Central and clean”
4 of 5 stars Reviewed 15 March 2013

Excellent location with pubs,restaurants and Paddington tubestation at your doorstep. Great breakfast place outside of the hotel at a nearby italian restaurant. Had a single room,the size was quite allright,clean,shower and bath in the room. Free internetservice. I will be back :-)

Was this review helpful? Yes
andrewdavies121, Manager at Cardiff Hotel, responded to this review
17 March 2013

Hello Hirsty_13 Thank you for you review. Yes we do have an unbeatable location, it's a great advantage for our guests. It seems your stay with us was when we were remodelling our day room so you had breakfast at a great local cafe that we had arranged for our guests to use during the disruption, and yes they are... More

 
 
Cardiff Hotel
Cardiff Hotel
3.5 of 5 stars 348 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Paddington station” (17)
  • “English breakfast” (7)
  • “Friendly and helpful” (5)
  • “Triple room” (3)
  • “Heathrow Express” (3)

What travellers search

  • cardiff hotel 5, 7, 9 norfolk square hyde park

Additional Information about Cardiff Hotel

Address: 5-9 Norfolk Square | Hyde Park, London W2 1RU, England
Phone Number:
Region: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Hotel Style:
Ranked #495 of 1,081 hotels in London
Price range (per night): S$204 - 296
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Also Known As:
Cardiff Hotel London

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Cardiff Hotel
5-9 Norfolk Square Hyde Park
London W2 1RU
England
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