I had stayed at this hotel in April 2012 for 3 nights, the accommodation was excellent. Room was clean, large bathroom, friendly staff, breakfast could be improved a little (there could be more choices, but otherwise the food was good). There is wireless internet available through some vouchers that we received for free since I am a member of their...
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I have already addressed Mr Bogdan's concerns and acknowledge the mistake made by the hotel in blocking funds through a pre-authorisation. I appreciate his frustration at the delay in his money being refunded into his account. The hotel is very sorry for the stress and concern caused to Mr Bogdan. We are aware of the mistake we made on this...
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