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Crowne Plaza London Docklands, an IHG Hotel

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Traveller (789)
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Panoramas (8)
Room & Suite (607)

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About

#298 of 1,170 hotels in London
Location
Cleanliness
Service
Value
GreenLeaders Silver level
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
On-demand films
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Marina View
River View
Languages Spoken
English, French, Spanish, Italian and 3 more

Location

Western Gateway Royal Victoria Dock, London E16 1AL England
Crowne Plaza London Docklands, an IHG Hotel
2,466Reviews66Q+A100Room tips
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Charlie-jon wrote a review Yesterday
3 contributions2 helpful votes
I stayed at Crowne Plaza Docklands as myself and my two siblings was going to the 02 to watch RAYE and this was a great decision. Checked in by a very nice lady called Iqrah who was so helpful and let me know all the information needed. They are currently renovating there bar and restaurant so was nervous that the breakfast was not going to be that great but if anything it was better as the view was beautiful as so was the food! great selection and was fully stocked. The bar and restaurant was just moved to a different floor so barley notice they were having a renovation. We ordered room service as we had to get ready for the concert and the food that came was great, would recommend the Pizza and brownie, so good! we used the cable car to get to the 02 which was a 30 second walk from the hotel and had great views! after the concert we got the cable car back where i was greeted with smiles from the receptionists and actually asked how the concert was as one of the lady's was there when i checked in and spoke about it. We all had a great night stay and slept very well. I will 100% return for any of the concerts i attend going forward. Thank you for a great stay!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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zobsz wrote a review Jun 2023
Birmingham, United Kingdom52 contributions16 helpful votes
Hotel's Favourite
I booked the hotel for my husbands birthday and from the minute we checked in everything was exceptional. They greeted us with a birthday card and chocolates for my husand. All the staff was friendly and professional. This hotel goes above and beyond to ensure your stay is enjoyable, nothing is to much trouble. 5 star customer service and I will 100% return. The hotel staff truly understand the meaning of hospitality
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Guest Relations Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 23 Jul 2023
Dear zobsz, We’re so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we’re on the right path!. Come back soon! Kind regards, Mohammed Thousif Hussain K H Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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glassmen007 wrote a review 12 Mar
Soundwell, United Kingdom605 contributions201 helpful votes
We stayed for one night as attending the last night of C2C 24. Parked easily, check in was very quick and my wife enjoyed the Prosecco and orange juice and the M &M's while i was doing this The front desk staff are polite, friendly and helpful and all made for a welcome environment Room was very good we had a view over the dock as such-shame the weather was the usual British wind and rain or the view would have been even better Travel to the 02 was using the DHL station just behind the hotel. Quiet night and slept very well We had breakfast served in one of the function rooms due to the refurb of their restaurant and bar. The breakfast was very good lots of choice, well presented the hot food was hot which always enhance the experience. The staff at breakfast were again very polite and up on the job Overall and excellent stay-we were welcomed as IHG members and treated like all guests with respect. Thank you to the whole team-we don't get to London other than C2C but if god is willing we would stay again at the Crown Plaza
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: use all facilities available
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 4 days ago
Dear Glassmen, Thank you for sharing your experience with us! We're thrilled to hear that you had a pleasant and relaxed stay during your visit for the C2C event. It's great to know that you enjoyed the amenities provided, including the Prosecco, M&M's, and the breakfast served in the function room. We're delighted that our staff made you feel welcome and provided excellent service throughout your stay. Your feedback is truly appreciated, and we look forward to welcoming you back on your next visit to London! Warm regards, Fatima Laskar Guest Service Manager ---------------------------------------------------- Turning Moments Into Memories #CPDVIBES
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chimezie E wrote a review 11 Mar
1 contribution
I stayed in the hotel for 2 nights. When I went to the spa, it was amazing and the reception that I received from Didi was exceptional. I will recommend using the spa. The hotel was also amazing. The food was great. I also enjoyed the room service.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 4 days ago
Dear Guest, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and had a wonderful time at our spa. Didi will be thrilled to receive your compliments. We're glad you found our food and room service to your liking. We appreciate your recommendation and look forward to welcoming you back in the future for another enjoyable stay! Warm regards, Fatima Laskar Guest Service Manager ---------------------------------------------------- Turning Moments Into Memories #CPDVIBES
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeri M wrote a review 10 Mar
2 contributions
Staff have been so welcoming and helpful during our stay! Made Mother’s Day weekend very special and couldn’t do enough for us! Rooms are comfortable and clean too! Fatima, Iqrah, Rita, Puygen and Lilia are all amazing and give high level of service!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 4 days ago
Dear Guest, Thank you so much for your kind feedback. We are delighted to see that our team were able to make an impact on your experience. I will surely pass on your special mention to Iqrah, Rita, Paygen and Lilia too. Your recognition of the team has a great impact in motivating the team to achieve better. We cannot wait to host you back on your return. Kind Regards, Fatima Laskar Guest Service Manager --------------------------------------- Turning Moments Into Memories #CPDVives
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laxman P wrote a review 10 Mar
London, United Kingdom1 contribution
The hotel staff have been very helpful and courteous during my stay. The General Manager , Fredrico has been very knowledgeable about the whole area. The reception staff, Lilia, Fatima and Daniela and Ty have been very helpful when my keycard had stopped working couple of times. The bar staff, especially Zion, Jarsen and Ruberto have also been very welcoming even during the busy times of the day. Overall an wonderful experience at the hotel.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 1 week ago
Dear 313laxmanp, Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that you found our staff helpful, courteous, and welcoming throughout your stay. Your kind words about our General Manager, Fredrico, and our reception staff members, Lilia, Fatima, Daniela, and Ty, are greatly appreciated. We're glad they were able to assist you promptly when your keycard stopped working. Additionally, it's fantastic to know that our bar staff, especially Zion, Jarsen, and Ruberto, made your experience enjoyable even during busy times of the day. We will ensure that your appreciation is passed on to them. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future. Warm regards, Iqrah Maqsood Front Of House Receptionist Crowne Plaza London Docklands -------------------------------------------- Turning Moments Into Memories #CPDVIBES
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dave M wrote a review 8 Mar
Wirral, United Kingdom2 contributions3 helpful votes
Ideally placed within the Docklands the Crowne Plaza does not disappoint. The reception area could be a little bigger but that is a minor comment when taking the hotel, staff & management into view. The GM (Frederick) was is most welcoming and very knowledgeable on the whole area, restaurants etc. There are excellent restaurants all around this hotel, Western cuisine, Italian, Chinese, Indian and Spanish (Tapas) all within walking distance. A Tesco Express is 50 meters away from the hotel should you need it. The reception staff, Lilia, Fatima, Daniela & Ty to name a few are a credit to the IHG chain. They clearly love working here as they are always smiling and able to deal with any situation. The hotel is undergoing some refurbishment at present, mainly the restaurant upgrade and the hotel bar & breakfast restaurant has been setup on the first floor. This runs seamlessly and the staff here are very welcoming too, Especially Zion, Jarsen and Roberto in the bar area. The Gym, although busy at times, is well geared up and the gym reception staff are very pleasant & efficient. Being a chain Diamond member I have stayed at quite a few of the IHG chain hotels. In my opinion this hotel is well run, ideally placed and a credit to the IHG brand.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Western cuisine, Italian, Chinese, Indian and Spanish (Tapas) all within walking distance. A...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 1 week ago
Dear Davilorad, Thank you for choosing Crowne Plaza Docklands and for sharing your feedback. We're thrilled to hear that you enjoyed your stay and found our location convenient. Your recognition of our team members, including Frederick, Lilia, Fatima, Daniela, Ty, Zion, Jarsen, and Roberto, means a lot to us. We're glad you appreciated the dining options nearby and the seamless setup during our refurbishment. We look forward to welcoming you back soon for another enjoyable stay. Warm regards, Iqrah Maqsood Front Of House Receptionist Crowne Plaza London Docklands -------------------------------------------- Turning Moments Into Memories #CPDVIBES
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fiona K wrote a review 7 Mar
1 contribution
Had a wonderful stay at Crowne Plaza! The location was perfect, great views of the water and close to lots of lovely restaurants. A huge shout out to Fatima, Daniela, Lilia and Tyvain for making us feel so welcome and going the extra mile! They were always on hand if we needed anything and all were willing to offer help with a smile :) thank you!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 1 week ago
Dear Guest, Thank you for your kind words and for choosing Crowne Plaza London Docklands for your recent visit. We are delighted to hear that you had a wonderful encounter with our team members, Daniela, Lilia, Tyvain and myself, contributed to a memorable moment. We take pride in providing exceptional service to our guests, and it is rewarding to know that our efforts were appreciated. Your compliments has been shared with the team, and we are certain that they will be encouraged by your feedback. We are pleased that you enjoyed our convenient location and the stunning views of the water. Thank you for taking the time to share your positive review, and we look forward to welcoming you back to Crowne Plaza London Docklands whenever you are near. Warm regards, Fatima Laskar Guest Service Manager Crowne Plaza London Docklands -------------------------------------------------------- Turning Moments Into Memories #CPDVIBES
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Boris P wrote a review 4 Mar
2 contributions2 helpful votes
We would like to thank you for all your efforts. Thanks for the warm welcome and making us to feel comfortable and cozy. We want to express our admiration for Daniela's special treatment (reception desk); Liliana (housekeeping manager) and Adriana (housekeeper). We recommend this place where they will discover your wishes before you even think of them. Ideal for your business visit and private trip.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 1 week ago
Dear E40Nborisp, Thank you so much for choosing to stay at Crowne Plaza Docklands and for taking time to share some feedback with us. We are glad to hear that you had such a positive experience at our establishment. Daniela, Liliana, and Adriana are valuable members of our team, and it's wonderful to hear that their efforts made your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back for any future visits. Kind regards, Rita Daubaraite Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lizzy_lu123 wrote a review Feb 2024
Sheffield, United Kingdom411 contributions541 helpful votes
Enjoyed a stay here with the family. The staff were friendly and helpful. The pool and gym amenities were good but busy. Breakfast was nice but the temporary set up had a board room feel to it despite playing music into the room. Overall it was a good stay, the only negative was the noise from the adjacent building site.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Don’t get a side or back room whilst the construction is still ongoing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 2 weeks ago
Dear Lizzy, Thank you for taking the time to share your feedback following your recent stay at Crowne Plaza London Docklands. We are pleased to hear that you and your family enjoyed your stay with us and that you found our staff to be friendly and helpful. It's great to know that you were able to make use of our pool and gym amenities, although we apologise if they were busier than expected during your visit. We appreciate your feedback regarding the temporary breakfast setup, and we will certainly take your comments into consideration as we strive to improve our guest experience. We are sorry for the inconvenience caused by the noise from the adjacent building site. Please rest assured that we are continuously working to minimise any disturbances to our guests, and we appreciate your understanding during this time. Once again, thank you for choosing Crowne Plaza London Docklands, and we hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future. Kind Regards, Fatima Laskar Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$253 - S$415 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza london - docklands hotel london
LOCATION
United KingdomEnglandLondonEast End / East London
NUMBER OF ROOMS
210
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CROWNE PLAZA LONDON DOCKLANDS, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 1,204 Photos (England) - Tripadvisor

Frequently Asked Questions about Crowne Plaza London Docklands, an IHG Hotel
Which popular attractions are close to Crowne Plaza London Docklands, an IHG Hotel?
Nearby attractions include City Hall (0.3 km), Royal Victoria Dock and Bridge (0.4 km), and La Barrique Wine Cafe (0.4 km).
What are some of the property amenities at Crowne Plaza London Docklands, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza London Docklands, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza London Docklands, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza London Docklands, an IHG Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza London Docklands, an IHG Hotel?
Conveniently located restaurants include Tapa Tapa, Heroica Lounge, and La Barrique Wine Bar & Pizzeria.
Are there opportunities to exercise at Crowne Plaza London Docklands, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza London Docklands, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza London Docklands, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza London Docklands, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Portuguese, Polish, and Romanian.
Are there any historical sites close to Crowne Plaza London Docklands, an IHG Hotel?
Many travellers enjoy visiting Tower of London (6.6 km), The London Bridge Experience (7.5 km), and Old Operating Theatre Museum and Herb Garret (7.5 km).