it's not usual for me make a complaint but today I felt I have been robbed. By mistake I made a reservation for today 23rd rather then tomorrow 24th. I rang after 2 minutes the hotel and they said that I have to deal with Booking.com. So rang booking.com, explain everything. A member of the staff was really nice and... More

I stayed here a few years ago under different ownership. Things have gone down hill. Check in was not friendly or welcoming. The breakfast provided was poor for the 3 days we stayed there. A few times the room was filled to capacity. Often out of silverware, plates, milk, coffee and food items. When I requested something from staff they... More

The arran house is nice and cheap considering its central location. But this shows when it came to the facilities. The shower was poor and the loo was falling apart. Very comfortable beds and clean fresh bedding. The breakfast gave a large choice, but the cooked stuff was poor and cold. Overall worth a stay if its just for one... More

I stayed for one night during the Easter holidays and it was the cheapest hotel i could find (practically half the price of a lot of hotels). I was travelling a one and booked a single room with a shared bathroom, the room was very spacious, more room than what i needed! the shared bathroom was very clean, and the... More

The location and neighborhood are good (steps from the British Museum), and the common areas seemed relaxed and friendly. Staff was gracious and helpful. But our room felt very depressing -- a flat springy bed, a raw metal bunkbed next to it that we didn't require, and very little lighting to brighten the place once it got dark. The bathroom... More

I stayed here in March 2012 whilst attending a conference at University College London. The hotel is very conveniently located for UCL, just a few minutes walk away. I stayed in a single room which was rather small and cramped but otherwise no complaints. The bathroom and WC are separate - I don't think there are many ensuite rooms. Overall... More

I stay here regularly on my one night visits to London. I find it ideally situated, reasonably priced for the area, and the rooms are clean and cheerful. The breakfast is very good and the staff helpful.

Varm welcome, good breakfast, helpful staff, solve guest's problems at first priorty, fully local guideness and low price as compare to location.

I stayed in this hotel again for my trip last year in August 2011 where I had made two separate one-night bookings, going to Amsterdam in-between my one-night stays. I decided to book this hotel since it was located near to St Pancras station where I was using the Eurostar to & fro Amsterdam between both my one-night stay in... More