Nice hotel the staff was very helpfull had a very nice few days at the ibis, only problem was the room was cleaned, but the stuff we used to make a drink was just left and not cleaned and no replacement milk left to make a drink in the morning.
Wi-fi should be free as well.
Would recommend staying,it's ideal...
More
Dear Guest,
Thank you for taking the time to tell us about your stay at Ibis London City.
Let me apologize for the lack of amenities and proper service. We are addressing this, and we hope we have the opportunity to better serve you in the future.
Best Regards,
Rut Martinez
Public Relations
More
Good: One station from tower london Okay distace to regend/bond st Direct tube to euston/st pancras main train station Very clean Bad: Not cheap No convenient shops nearby Tube station has no lift to street level
Dear Guest,
Thank you for your review. I appreciate your comments.
I hope we have the opportunity of welcoming you back to Ibis London City.
Kind Regards,
Rut Martinez
Public Relations
More
This was our second visit to the Ibis London City and once again it did not disappoint. We are the type of travelers who basically just need a bed to sleep in each night since we plan to be out and about sightseeing most of the day. So the highest selling point of this hotel for us is the price....
More
Dear Guest,
Thank you very much for taking the time to write your review.
In the first place, thank you for your loyalty, we are all so glad that you came back to Ibis London City. Secondly, I am happy that you found the hotel useful again and serve your purpose of visiting the city.
We really hope we can...
More
More
We used this hotel for a Saturday night stayover in London because it was very conveniently placed for a family trip to the Tower of London and a birthday meal at Ferdies' Food Lab in Toynbee Hall.
The room and hotel were as you'd expect for an Ibis and the staff were friendly. The only niggle was that sirens kept...
More
Dear Guest,
Thank you for writing a review about our hotel.
I am glad to read that the hotel was convenient for you.
Please next time the Air Cooling system is not working, let the Reception Team know, they will have if repaired or will give you another room.
We would be delighted if we can welcome you back in...
More
Front desk staff were excellent. My only complaint was I do not like paying for use of the internet in the lobby. We came from Italy where it was included. A much better idea! Thank you Pam McDougal
Dear guest,
Thank you for taking the time to write this comment.
The Team would be delighted to know that you enjoyed the visit and their service made your stay.
We are already working to improve the facillities of the hotel. We look forward to welcoming you back soon.
Best Regards,
Rut Martinez
Public Relations
More
I am amazed at the high ratings this hotel has racked up on TripAdvisor...Wow! I stayed in this hotel for 3 days and couldn't wait to run out of there.
When a shuttle service almost rejects you because you are going to the 'wrong' side of town, that is a big hint right there that you shouldn't stay at this...
More
Dear Guest,
I am sorry to read that on this occasion you were disappointed with your stay at our Hotel.
I understand that the security of the area is the most important factor in your trip, our hotel is equipped with 11 cameras in the public areas, plus security is patrolling the hotel at night. Furthermore, the doors are closed...
More
We stayed at this hotel for three nights in May. It is located almost next to Aldgate East tube station, only 10 minutes walk from Tower Gateway for the Docklands Light Railway and 15 minutes walk to the Tower of London or commercial centre of London (The Gherkin, Lloyds building etc). The hotel and room were clean and tidy. The...
More
More
This hotel was a decent price, close to the underground and had shops etc nearby. Our room was small, basic, reasonably clean. The bathroom wasn't that great and was tiny!! The temperature of the room was off and there was no mirror which annoyed my gf as it was her birthday and she was trying to get ready for a...
More
Dear Guest,
Thank you for taking the time to complete a review about your recent stay.
I am glad to read that the hotel was convenient, but I am sorry some things didn't meet your expectations; such as the lack of the mirror for which the design of the room with the full length one and the one in the...
More
If you own or manage Ibis London City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
1,484 Reviews
929 Reviews
815 Reviews
