The hotel itself is is impressive, clean and well set out. There always seemed to be a member of staff around to clear tables, offer assistance to even the most strange request (including moving furniture around to suit our party!) or even just to offer a simple hello. The staff are very friendly and helpful and quick to go the...
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After a long drive and arriving around 1900hrs there was only 1 receptionist on duty, with a small que it took an age to check in on the Plus side as a platinum member i was upgraded to a Suite in the Garden block.
Room was very large (145), with a huge bed. Nice clean bathroom.
Downside although it was...
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Very impressed with hotel, service and facilities first class Room comfortable and clean Carvery lunch on Sunday excellent.
Very good stay at the Holiday Inn at Elstree. Room spacious, clean and comfortable. Couldn't fault the room, had a good nights sleep with no noise. Stayed for two nights, and room was cleaned and fresh towels left each day we were there.
Breakfast was good, always freshly topped up with plenty to choose from. There was however a bit...
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Dear Guest,
Thank you for your positive review of the Holiday Inn London-Elstree, I am very pleased that you enjoyed your stay with us and we look forward to welcoming you back soon.
I am sorry to hear that you felt the prices within our Food & Drink outlets were expensive but we are indeed affected by our location close...
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I have stayed here many times in the past without issue, however after a gap of some months I stayed here this week and had many problems combined with poor service, there was:
1) 1 day no hot water in the morning
2) For two days no towels were replaced, even though I placed them in the bath as instructed...
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Dear Guest
Thank you for providing your feedback following your recent stay at the Holiday Inn London-Elstree on the Trip advisor website.
I am sorry that you experienced issues with your accommodation and the food during your stay and would like to sincerely apologise for any inconvenience that may have been caused to you. In particular the lack of hot...
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I've stayed in this hotel on a number of occassions over the last few years. I had been giving it a miss for a while because of the generally poor experiences I'd had previously. This week I thought I'd give it another go, and yet again found I was disappointed. This hotel isn't terrible, but it could be a lot...
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Dear Guest
Thank you for providing a review of the Holiday Inn London-Elstree on the Trip Advisor website.
I am sorry that you feel that you have experienced problems whilst staying with us. We would very much like to discuss the issues you have noted on your review with you personally. We value your custom and do always like to...
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During the 2012 'Dancing On Ice' programme we stayed there for many weekends and everyone was so helpful. They couldn't do enough for us. Well done!!
Dear Guest
Thank you for your review of your time spent at this hotel during the 2012 Dancing on Ice season.
All of us are always excited to welcome you back and it makes one of the highlights of our year. We value the custom you bring to the hotel and the pleasure of serving both familiar faces and new...
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I have used this hotel five times in the last six months, and regretfully, I must say the standard is falling.
First, the good bits. Tariq, one of the waiters, is brilliant. Bar food is always hot. Sausages and bacon at breakfast is cooked properly.
The bad stuff:
1. Attitude of front of house staff is sloppy (gum chewing) and...
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Dear Guest
Thank you for your review of this Hotel on the Trip Advisor website. Can I firstly apologise to you for the issues you have identified with your recent stay.
We are aware that you had contacted IHG Guest Relations about the problems you had experienced and we were under the impression from them that they had responded to...
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Recently stayed here for one night. Hotel reception looks fine and staff very helpful.
Good location, right off the A1 so easy to get to from the M25.
Breakfast the usual fare but not particularly great.
Overall it was OK for the price but it was not a pleasure to stay here - the bed was really old with a...
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Dear Guest
Thank you for providing your review of the Holiday Inn London-Elstree we value all feedback we receive and use it as a way of improving the service we offer to all of our guests.
I was pleased to read that you found our team members to be helpful on the front desk, I will ensure that they are...
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Good hotel, nice decor good rooms and public space. Price is the only issue but you pay for what you get.
Dear Guest
Thank you for providing us with your feedback via the Trip Advisor website.
I was pleased to read your review from your recent stay, I will ensure that the hotel team are made aware of your positive comments.
We do believe that we price ourselves competitively in the local market and always strive to provide our guests with...
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111 Reviews
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