I too booked with Expedia with the "secret hotels" (my first time using them instead of Hotwire). I won't do that again. We stayed in an upstairs room,(I had recently had knee surgery, and the steep stairs were a real problem. Staff were nice. Breakfast not included. Rooms very cramped. Bathtub very hard to get in and out off (even... More

Our experience can be echoed by other reviewers. Courteous staff member showed no surprise when we said that we would not be spending a second night there! This must be a regular occurrence! The health and safety of the place needs attention on several fronts, I would say. We were on a high floor and there was no lift. We... More

We also booked via the Expedia 'Secret Hotel' deal and I felt very foolish when I read the very critical reviews and appreciated I did not have an opt out. I suspect Expedia have some disappointed and disenchanted clients, especially when initial descriptions are for 'breakfast included' but booking confirmation is for accommodation only. My very limited expectations were however... More

We booked a "secret hotel" deal and ended up with this hotel. We weren't sure what to expect because of all the terrible reviews, however we quite enjoyed our stay at Opulence. There is no lift, and we were on the top floor, so getting your bags up there was very difficult. The room faced out onto the main road... More

this hotel has been remodelled recently. this is a typical home from 19th century which was converted to bed and breakfasts in the 60's. they renovation overall is nice but BEWARE-NO LIFT-so if you get a room higher than the ground floor you are schlepping it up nearly 100 steps. The staff helped with luggage but space is cramped and... More

The place looks nothing like the internet photos. We had confirmed bookings and had even paid but when we arrived no room and no idea what to do with us. They offered a quad room in earls court instead of two doubles that we booked. I had to book elsewhere - be warned they are happy to take your money... More

Beware do not trust you have a booking at this place. We booked through Hot Wiz and had a confirmed booking and our full amount of money was taken. We turned up tonight and were told that they were booked out. We had two rooms booked. They tried to blame Hot Wiz, but this was a load of crap, they... More

Looks great from the outside..we had booked two single beds, 1 room, and had confirmation by email. On arrival 'we have no double singles' ..but you still took our booking? Given room in basement ( 1 bed). Ok, long day travelling, fancied a brew..kettle, cups but no tea or coffee! Found 'the manager' in the breakfast room told him I... More

It astounds me that this hotel is 4 star. It is a grubby, shabby establishment with terrible service. Our hearts sank as we entered the dirty glass door, past the frayed carpet and up to the reception which is positioned half way up a staircase. the receptionist was a sharp, rude individual that barely spoke English. It just got worse.... More