Me and my boyfriend stayed here at the weekend and having read the reviews were slightly concerned. However it really isnt that bad, We stayed for 2 nights and didnt have any complaints. Check in was quick, room was clean. Room was small but big enough for 2of us with shopping. Bathroom was clean- only slight fault was that the... More

I stayed here for one night in May 2012. The receptionist was disinterested and didn't even bother to tell me what time breakfast was. The room was the smallest hotel room I have ever encountered. The gap between the edge of the bed and the bathroom door was so small that it was impossible to even half open the bathroom... More

Manager/Clerk went into our room, through our stuff, took the remote for the TV and lied about it. Manager (Mr. D. Aslam) gave false name and lied about giving us refund. We feared for our safety. DO NOT STAY THERE, the streets are safer

Maybe the rudest people I've ever met. Not helpfull at all. The bill of the room increased from time of booking to checking out day. When meant to be checking out at 11am I got a knock at the door at 9am. I was made to leave as the builders wanted to be in my room.. Truly shocking experience!

i stay in this hotel on 2nd of feburary room was very tidy,neat & clean decorated with 40 inch plasma LCD.helpful staff, the rooms are little small but it did the job.i came all the way from china very long 14 hours flight & i had a wonderful plus very comfortable sleep here in this hotel.i would like to stay... More

This review is mainly for the customer service at Chester Hotel. Unfortunately, I was unable to make my stay at their hotel for my trip to London due to some customs/tickets issues when travelling from France to the UK. It was a Sunday morning and as soon as I found out I was not able to go, I called the... More

On the plus side: good location, good value for money, helpful staff, easy free parking right outside (evenings and weekends), effort had been made on the soft furnishings, and it was reasonably clean. On the minus side: bathroom had a nasty whiff of sewage, broken shower fitting meant you had to manually hold the shower over your head (or between... More

given family room and told no ceiling light so standard lamp supplied. Ceiling light had one bulb working. Fridge not working cos std lamp plugged in. en suite very cosy!!!!! Toilet seat broken and cracked so you couldn't sit on it. stairs had spindles missing so a child could easily fall through. had to ask for tea/ coffee and told... More

After hanging around for a while waiting for the receptionist to locate our booking, he told us we are in a family room (rm 4). Room is small, and holds 2 x double beds... so if you did have a family the brother and sister may have to sleep in the same bed. Room is decorated ok Shower is in... More